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Sutherland - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~40k globally, and operates ~45 contact centers in 19 countries. [...] - view this reportdownload abstract
Sutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...] - view this reportdownload abstract
Sutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...] - view this reportdownload abstract
Sutherland- Advances in Analytics BPS
Mar 12, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherlands' offerings and capabilities in Analytics BPS. [...] - view this report
Stream Global Services - South Africa
May 23, 2011
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Startek - Social Media Customer Experience Services
Aug 28, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Startek's offerings and capabilities in Social Media Customer Experience Services [...] - view this reportdownload abstract
SPi Global - Social Media Customer Experience Services
Sep 23, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SPi Global's offerings and capabilities in Social Media Customer Experience Services [...] - view this reportdownload abstract
Sitel - WAHA Services 2014
Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst
Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...] - view this reportdownload abstract
Sitel - Social Media Services
Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in social media services. Sitel is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this report
Sitel - Social Media Services
Aug 12, 2011 | Vendor Analysis by NelsonHall Analyst