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Sykes - CMS in Retail Banking
Nov 30, 2016 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Sykes' offerings and capabilities in CMS in Retail Banking. [...] - view this reportdownload abstract
Sykes - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
Sykes - CMS in Healthcare (Payer and Provider Support)
Jun 24, 2015 | Vendor Analysis by Vicki Jenkins
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
Swiss Post Solutions
Dec 12, 2014 | Vendor Analysis by Rachael Stormonth
Swiss Post Solutions (SPS) is a wholly owned subsidiary of Swiss Post, the national postal authority of Switzerland and the third largest employer in Switzerland. SPS is one of four SBUs in Swiss Post's Post CH Ltd division. [...] - view this reportdownload abstract
Sutherland - WAHA Services
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...] - view this reportdownload abstract
Sutherland – Transforming CMS through Analytics
Sep 09, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in transforming CMS through analytics. [...] - view this reportdownload abstract
Sutherland - Social Media Customer Experience Services
Mar 25, 2021 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Social Media Customer Experience Services [...] - view this reportdownload abstract
Sutherland - Multi-channel CMS: Delivering Digital Customer Experience
Jun 14, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Multi-channel CMS. [...] - view this reportdownload abstract
Sutherland Global Services - Multi-Channel CMS
Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst
Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...] - view this reportdownload abstract
Sutherland Global Services - Customer Management Services
Mar 01, 2016 | Vendor Analysis by Ivan Kotzev
Sutherland Global Services (Sutherland) is a privately held company headquartered in Rochester, New York. [...]