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Sitel - Multi-channel CMS: Delivering Digital Customer Experience
Apr 25, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel's' offerings and capabilities in Multi-Channel CMS. [...] - view this reportdownload abstract
Sitel - Multi-Channel CMS
Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst
SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...] - view this reportdownload abstract
Sitel - CX Services in Startups & Emerging Brands
Oct 03, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel Group's offerings and capabilities in CX services for startups and emerging brands [...] - view this reportdownload abstract
Sitel - CX Services in Retail and CPG
Jul 05, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in CX Services in Retail and CPG [...] - view this reportdownload abstract
Sitel - Customer Management Services
Nov 07, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in Customer Management Services. Sitel is one of a number of Customer Management Services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
Sitel - Customer Experience Services in Travel, Transport, and Hospitality
Jan 22, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Sitel's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...] - view this reportdownload abstract
Sitel - Customer Experience Operations Transformation
Jan 06, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
Sitel - Cognitive CX Services
Dec 09, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
Sitel - CMS in Telecommunications/Cable/Satellite
Jan 05, 2015 | Vendor Analysis by Vicki Jenkins
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). It is a privately owned company, and was formed in 1985 when Softbank Services Group was acquired by Toronto based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provider. Onex is Sitel [...] - view this reportdownload abstract
Sitel - CMS in Telecommunications
May 24, 2017 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in CMS in Telecommunications. [...]