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Sitel - CMS in Retail Banking
Nov 23, 2016 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in CMS in Retail Banking. [...] - view this reportdownload abstract
Sitel - CMS in Retail Banking
Feb 17, 2014 | Vendor Analysis by Vicki Jenkins
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...] - view this reportdownload abstract
Sitel - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
Sitel Worldwide (Sitel) is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). Currently, Sitel has ~68k employees supporting 40 languages, and 128 contact centers across 21 countries. [...] - view this reportdownload abstract
Sitel - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by Vicki Jenkins
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries. [...] - view this reportdownload abstract
Sigma Connected - CX Services Transformation
Dec 18, 2023 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Sigma Connected's offerings and capabilities in CX Services Transformation [...] - view this reportdownload abstract
Serco - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by Vicki Jenkins
Serco Global Services, LLC (Serco) is part of Serco Group Plc and is headquartered in Hook, North Hampshire in the U.K. Serco has operations in public and private transport and traffic control, aviation, military and nuclear weapons, prisons, and schools. Serco employs ~100k staff and operates in Continental Europe, the Middle East, APAC and North [...] - view this reportdownload abstract
Serco - CMS in Retail Banking
Feb 18, 2014 | Vendor Analysis by Vicki Jenkins
Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation. [...] - view this reportdownload abstract
ResultsCX - CX Services Transformation
Jan 24, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes ResultsCX's offerings and capabilities in CX Services Transformation [...] - view this report
Radian 6 - Social Media Technology
Jun 06, 2012 | Vendor Analysis by NelsonHall Analyst
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ONE CONTACT - Social Media Customer Experience Services
Feb 25, 2021 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes ONE CONTACT's offerings and capabilities in Social Media Customer Experience Services [...]