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transcosmos - CMS in Retail Industry Sector
Aug 27, 2013 | Vendor Analysis by Vicki Jenkins
This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. transcosmos is headquartered in Japan. It is a Japanese-based BPO [...] - view this reportdownload abstract
transcosmos - CMS in Retail Banking
Jan 13, 2014 | Vendor Analysis by Vicki Jenkins
transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...] - view this reportdownload abstract
transcosmos - CMS in retail and CPG
Jun 17, 2016 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes transcosmos's offerings and capabilities in CMS in retail and CPG. [...] - view this reportdownload abstract
transcosmos - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business, which also provides e-commerce solutions. It currently derives ~70% of its revenues from contact center BPO services, and the other ~30% from digital marketing and e-commerce activities. [...] - view this reportdownload abstract
Transcosmos and an Online Japanese Securities Broker - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcosmos and an Online Japanese Securities Broker - Transformational CMS" case study is an example of how transformational CMS was used to provide premium customer support while reducing cost in other areas. [...] - view this reportdownload abstract
Transcosmos and a Japanese Security Software Company - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcosmos and a Japanese Security Software Company - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...] - view this reportdownload abstract
Transcom Worldwide - CMS in Retail Sector
Jun 26, 2013 | Vendor Analysis by Vicki Jenkins
Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...] - view this reportdownload abstract
Transcom - Multi-channel CMS: Delivering Digital Customer Experience
Mar 08, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in Multi-Channel CMS. [...] - view this reportdownload abstract
Transcom- Digital CX Services
Jul 25, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in Digital CX Services. [...] - view this reportdownload abstract
Transcom - CX Services Transformation
Feb 06, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Transcom's offerings and capabilities in CX Services Transformation [...]