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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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Published reports:

published reports related to within the CX Services by Industry program

  • Teleperformance - CMS in High Tech

    Nov 20, 2015 | Vendor Analysis by Vicki Jenkins

    The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 in Paris, France by Daniel Julien, and was listed on the Paris stock exchange in 1987.  [...]
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  • transcosmos - CMS in High Tech

    Nov 20, 2015 | Vendor Analysis by Vicki Jenkins

    transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business, which also provides e-commerce solutions. It currently derives ~70% of its revenues from contact center BPO services, and the other ~30% from digital marketing and e-commerce activities.   [...]
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  • EGS - CMS in Healthcare (Payer and Provider Support)

    Jul 08, 2015 | Vendor Analysis by Vicki Jenkins

    EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...]
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  • EXL - CMS in Healthcare (Payer and Provider Support)

    Jul 08, 2015 | Vendor Analysis by Vicki Jenkins

    EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York. [...]
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  • Sitel - CMS in Healthcare (Payer and Provider Support)

    Jul 08, 2015 | Vendor Analysis by Vicki Jenkins

    Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries. [...]
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