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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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Published reports:

published reports related to within the CX Services by Industry program

  • Webhelp - CMS in Retail

    Sep 16, 2013 | Vendor Analysis by Vicki Jenkins

    This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in customer management services in the retail sector. Webhelp is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. [...]
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  • transcosmos - CMS in Retail Industry Sector

    Aug 27, 2013 | Vendor Analysis by Vicki Jenkins

    This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. transcosmos is headquartered in Japan. It is a Japanese-based BPO [...]
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  • Transcom Worldwide - CMS in Retail Sector

    Jun 26, 2013 | Vendor Analysis by Vicki Jenkins

    Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...]
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  • Xerox Services - CMS in Retail Sector

    Jun 21, 2013 | Vendor Analysis by Vicki Jenkins

    Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...]
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  • Teleperformance - CMS in Retail Sector

    Jun 20, 2013 | Vendor Analysis by Vicki Jenkins

    The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...]
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