DEBUG: PAGE=domain, TITLE=CX Services by Industry,ID=1433,TEMPLATE=subprogram
toggle expanded view
programcode = CXSCXI
programid = 158
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t

Search within: CX Services by Industry:

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = t -- IGNORED

Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

in CX Services by Industry

Find here the NelsonHall Research related to within the CX Services by Industry program

RSS feed for in CX Services by Industry General RSS feed for

Published reports:

published reports related to within the CX Services by Industry program

  • transcosmos - CMS in Telecommunications/Cable/Satellite

    Nov 20, 2014 | Vendor Analysis by Vicki Jenkins

    transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business. Across all industries, it employs ~35k globally and operates 114 centers across 14 countries, supporting 23 languages. It operates in Asia, the U.S. and Europe; it has 45 sites in its headquarter country of Japan, 16 offshore si [...]
    view this reportdownload abstract

  • Webhelp - CMS in Telecommunications/Cable/Satellite

    Nov 19, 2014 | Vendor Analysis by Vicki Jenkins

    Webhelp Group (Webhelp) is a French-headquartered private company that was founded in 2000 by Frédéric Jousset and Olivier Duha. It initially offered real-time online assistance for customers new to using the internet. In addition to internet clients, it now supports telecommunications, cable, satellite and retail clients. [...]
    view this reportdownload abstract

  • Serco - CMS in Telecommunications/Cable/Satellite

    Nov 18, 2014 | Vendor Analysis by Vicki Jenkins

    Serco Global Services, LLC (Serco) is part of Serco Group Plc and is headquartered in Hook, North Hampshire in the U.K. Serco has operations in public and private transport and traffic control, aviation, military and nuclear weapons, prisons, and schools. Serco employs ~100k staff and operates in Continental Europe, the Middle East, APAC and North [...]
    view this reportdownload abstract

  • Teleperformance - CMS in Telecommunications/Cable/Satellite

    Nov 18, 2014 | Vendor Analysis by Vicki Jenkins

    The Teleperformance Group (Teleperformance) is a leading customer management services pure play. [...]
    view this reportdownload abstract

  • Wipro - CMS in Telecommunications/Cable/Satellite

    Nov 17, 2014 | Vendor Analysis by Vicki Jenkins

    Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business. [...]
    view this reportdownload abstract
find all available reports on
close