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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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published reports related to within the CX Services by Industry program

  • Expert Global Solutions (EGS) - CMS in Retail Banking

    Jan 28, 2014 | Vendor Analysis by Vicki Jenkins

    EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...]
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  • transcosmos - CMS in Retail Banking

    Jan 13, 2014 | Vendor Analysis by Vicki Jenkins

    transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...]
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  • Capita - CMS in Retail

    Oct 02, 2013 | Vendor Analysis by Vicki Jenkins

    Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987 and was listed on the London Stock Exchange in 1991. [...]
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  • Customer Management Services in the Retail Sector

    Oct 02, 2013 | Market Analysis by Vicki Jenkins

    NelsonHall's market analysis of the customer management services in the retail industry sector consists of 83 pages. The CMS retail industry sector market is growing in spite of a sluggish economy for traditional retailers. While traditional retail CMS outsourcing is flat, retailers are looking to the e-commerce market for revenue growth. Retailers [...]
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  • Wipro - CMS in Retail

    Sep 17, 2013 | Vendor Analysis by Vicki Jenkins

    This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in customer management services in the retail sector. Wipro is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. Wipro is a publically-held company headquartered in [...]
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