DEBUG: PAGE=domain, TITLE=CX Services Transformation,ID=1431,TEMPLATE=subprogram
toggle expanded view
programcode = CXSCXD
programid = 155
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t

Search within: CX Services Transformation:

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = t -- IGNORED

Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

in CX Services Transformation

Find here the NelsonHall Research related to within the CX Services Transformation program

RSS feed for in CX Services Transformation General RSS feed for

Published reports:

published reports related to within the CX Services Transformation program

  • Teleperformance - WAHA Services 2014

    Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst

    Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...]
    view this reportdownload abstract

  • Sykes - WAHA Services

    Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst

    Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...]
    view this reportdownload abstract

  • Sitel - WAHA Services 2014

    Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst

    Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...]
    view this reportdownload abstract

  • LiveOps - WAHA Services

    Dec 15, 2014 | Vendor Analysis by NelsonHall Analyst

    LiveOps is positioned as a direct response CMS BPO vendor to handle on demand spikes in call volumes from clients in the insurance, financial services and retail verticals. All agents are self-employed "entrepreneurs", and are not obliged to fulfill any weekly hourly obligations. [...]
    view this reportdownload abstract

  • CSS Corp. and International Telco - Transformational CMS

    Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst

    NelsonHall's "CSS Corp. and International Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost. [...]
    view this reportdownload abstract
find all available reports on
close