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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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Published reports:

published reports related to within the CX Services Transformation program

  • Sitel - Multi-Channel CMS

    Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst

    SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]
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  • Sutherland Global Services - Multi-Channel CMS

    Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst

    Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...]
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  • Serco - Multi-Channel CMS

    Oct 18, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Serco's offerings and capabilities in regards to multi-channel CMS. Serco Global Services LLC (Serco) is a part of Serco Group PLC. Serco is a publicall held firm headquartered in Hook, North Hampshire in the United Kingdom. [...]
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  • Targeting Social Media Services

    May 31, 2013 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of the outsourced social media industry and social media trends consists of 84 pages. [...]
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  • Aegis - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Aegis offerings and capabilities in social media services. Aegis is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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