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Contracts Database

for Learning BPS

Track the pattern of service adoption by monitoring Learning BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for Learning BPS

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within HR Technology & Services

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Every quarter NelsonHall publishes the NelsonHall HR Technology & Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Learning BPS market.

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NEAT reports results:

  • Supply Chain Management Services

    Jul 10, 2019 by John Willmott
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering supply chain management (SCM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive SCM capability, and SCM services for the life sciences & healthcare and retail & CPG sectors. Vendors evaluated for this NEAT are Arvato, Capgemini, Exertis, Genpact, GEP, Infosys, OnProcess, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Recruitment Process Outsourcing

    Jul 09, 2019 by Nikki Edwards
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPO services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on sourcing candidates, candidate experience, technology innovation, geographic footprint & scalability, and services delivery innovation. Vendors evaluated for this NEAT are: ADP, Alexander Mann Solutions, Avencia, Cielo, Hudson, IBM, KellyOCG, Korn Ferry, ManpowerGroup Solutions, PeopleScout, PeopleStrong, Personify, Pontoon, Resource Solutions, Sevenstep, talentCRU, TalentRISE, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Advanced Analytics BPS

    Jun 06, 2019 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced analytics business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in each of six industry sectors: BFSI, Healthcare, Manufacturing & High Tech, Retail & CPG, Telecom, and Travel, Transport & Hospitality. Vendors evaluated for this NEAT are: Capgemini, Concentrix, Conduent, EXL, Genpact, HGS, Infosys, NTT Data, Sutherland, Tech Mahindra, and WNS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Cyber Resiliency Services

    Jun 06, 2019 by Mike Smart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Consulting & Strategy Formation, Incident Response & BCM, and Managed Security Services. Vendors evaluated for this NEAT are Accenture, Atos, Capgemini, Deloitte Consulting, DXC Technology, EY, IBM, LTI, NTT Security, Secureworks, Sopra Steria, and TCS. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • IoT in Digital Transformation

    May 02, 2019 by Mike Smart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) services in support of digital transformation. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in each of seven industry sectors: Energy & Utilities, Healthcare, Manufacturing, Retail, Supply Chain, Telecoms, and Travel, Transportation & Logistics. Vendors evaluated are: Atos, Capgemini, EY, Genpact, Infosys, NTT Data, Sopra Steria, TCS, Tech Mahindra, and Virtusa. To find out more, contact Keith MacLean at [email protected].
    [read more]

  • Healthcare Commercial Payer BPS

    May 01, 2019 by Sven Lohse
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare commercial payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are: Accenture, Capgemini, CGI, Cognizant, Concentrix, Conduent, Cotiviti, DXC Technology, EXL, Firstsource, Genpact, Hexaware, HGS, Infosys, NTT Data, Optum, Sutherland, TCS, Tech Mahindra, and WNS. To find out more, contact Keith MacLean at [email protected].
    [read more]

  • Next-Generation Software Testing Services

    Apr 23, 2019 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next-generation software testing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on mobile testing, AI-based automation, UX testing, and other cognitive and testing capability. Vendors evaluated for this NEAT are: Accenture, Amdocs, Capgemini, Cigniti, Cognizant, DXC Technology, HCL Technologies, IBM, Infostretch, Infosys, LTI, NTT Data, Qualitest, SQS, TCS, Tech Mahindra, and TestingXperts. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Next Generation Payroll Services 2019

    Apr 09, 2019 by Elizabeth Rennie
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next generation payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on multi-country payroll services, payroll services in Asia Pacific, and the small to medium business (SMB) market in N. America. Vendors evaluated for this NEAT are: ADP, activpayroll, Immedis, Kronos, OneView HR, OneSource Virtual, Ascender, NGA HR, Neeyamo, Excelity Global, Accountor, BDO, AscentHR, Alight Solutions, Ceridian, ADAM HCM, CloudPay, Infosys, Paychex, Zalaris, SD Worx, Safeguard Global, Ramco Systems, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • SAP HANA and S/4HANA Services

    Mar 22, 2019 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP HANA and S/4HANA services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on SAP HANA and S/4HANA. Vendors evaluated are Accenture, Atos, Cognizant, DXC Technology, EPAM Systems, IBM, Infosys, LTI, NTT Data, TCS, Tech Mahindra, Tieto, Virtusa, Wipro, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • RPA & AI in Banking

    Mar 12, 2019 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA & AI services in the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around RPA, AI, and supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Capgemini, CGI, Firstsource, Genpact, HCL Technologies, Infosys, LTI, Mphasis, NIIT Technologies, NTT Data, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Advanced Digital Workplace Services

    Feb 21, 2019 by John Laherty
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build services and run services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, Computacenter, DXC Technology, Fujitsu, Getronics, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • CX Services in Energy & Utilities

    Feb 06, 2019 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services in the Energy & Utilities sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Atento, Capita, Comdata Group, iQor, TCS, Unisono, Wipro, and WNS. To find out more, contact Keith MacLean at [email protected].
    [read more]

  • Next-Generation MSP

    Jan 24, 2019 by Nikki Edwards
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on sourcing insight & innovation, technology innovation, MSP agility, and geographic scalability. Vendors evaluated are Advantage xPO, Affinity Workforce, Allegis Global Solutions, Avencia, Capita, Guidant Group, HCMWorks, KellyOCG, Lorien, Resource Solutions, talentCRU, and TAPFIN. To find out more, contact Guy Saunders at [email protected]
    [read more]

  • Salesforce Services

    Dec 05, 2018 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in application development, IT service, digital transformation, and new business model enablement. Vendors evaluated are Accenture, BearingPoint, Cognizant, DXC Technology, IBM, Infosys, NTT Data, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • UX-UI Services

    Nov 29, 2018 by David McIntire
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering UX-UI services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & design and development services. Vendors evaluated for this NEAT are Accenture, DXC Technology, Genpact, IBM, Infosys, Luxoft, Mphasis, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tigerspike, Virtusa, Yash Technologies, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Blockchain in Business Process Transformation

    Nov 29, 2018 by David Mayer
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering blockchain services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on the banking, government, and telecoms & media sectors. Vendors evaluated for this NEAT are: Atos, Capgemini, EY, IBM, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Keith MacLean at [email protected].
    [read more]

  • Multi-Process HR Services

    Nov 07, 2018 by Elizabeth Rennie
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with capability around cloud-based services, and with a specific focus on Workday and SAP SuccessFactors. Vendors evaluated for this NEAT are Accenture, ADP Employer Services, Alight Solutions, Capgemini, Capita, Ceridian, Conduent, DXC Technology, Excelity Global, Hexaware Technologies, IBM, Infosys, Neeyamo, NGA Human Resources, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Cloud Infrastructure Brokerage & Orchestration

    Oct 25, 2018 by John Laherty
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cloud infrastructure services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in brokerage services and orchestration services. Vendors evaluated are Atos, DXC Technology, Fujitsu, Getronics, IBM, LTI, Mphasis, NTT Data, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Next Generation Mortgage & Loan BPS

    Oct 25, 2018 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage and loan banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination, servicing, secondary market services, and enabling new digital banking models. Vendors evaluated for this NEAT are Accenture, Conneqt, DXC Technology, Fidelity Investments, HCL Technologies, Infosys, Intelenet Global Services, Mphasis, TCS, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].
    [read more]

  • Digital CX Services

    Sep 14, 2018 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital customer experience (CX) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Aegis, Alorica, Arvato, Atento, C3, Capita, Comdata, Concentrix, Conduent, Convergys, CSS Corp, DXC Technology, HGS, Intelenet Global Services, iQor, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TaskUs, TCS, Tech Mahindra, Teleperformance, Transcosmos, TTEC, VXI Global Solutions, and WNS Global Services.To find out more, contact Keith MacLean at [email protected].
    [read more]

Blog post results:

  • Hyper-Personalized Learning Key to Workforce Upskilling & Retention

    Oct 18, 2022 by Nikki Edwards

      The 2022 Learning Technologies Autumn Forum (at the London ExCel, October 13) reflected the market changes and global events that have been driving the learning transformation agenda since early 2020. Remote and hybrid working demand and deepening talent and skills shortages have seen [...]

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  • Recruitment & Learning Trends, 2022

    Jan 20, 2022 by Nikki Edwards

      Here I look at the major trends for the year ahead in two key areas of HR: recruitment and learning services. Recruitment Trends Talent Acquisition (TA) challenges were already complex in the pre-pandemic period, with an aging workforce population, shortage of digital talent, rap[...]

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  • HR Trends & Outlook 2021, Part 2: Talent Management

    Jan 27, 2021 by Nikki Edwards

      This is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. Recruitment Services RPO and CWS/MSP vendor[...]

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  • Capgemini Strengthens Digital HR Portfolio with Just-In-Time Launch of Digital Learning Operations

    Aug 31, 2018 by NelsonHall Analyst

      Capgemini has launched a new offering in its digital HR portfolio, Digital Learning Operations (DLO). A key feature of DLO is platform flexibility, important because next-gen platforms are better at delivering just-in-time training personalized for the learner. DLO is also importa[...]

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  • The Journey for HR Services in 2018: Part 1

    Nov 29, 2017 by NelsonHall Analyst

      As 2017 comes to a close, it’s an ideal time to reflect on key developments and innovations within HR services, and what to expect in 2018 by HR service line. This week, I’ll discuss specifics around two aspects of talent management (recruiting and learning), and next week [...]

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  • The Gig Economy & the Challenge for HR

    Sep 22, 2017 by NelsonHall Analyst

    The gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers presen[...]

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  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017 by NelsonHall Analyst

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologi[...]

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  • Trending Now in HR Services

    Jun 30, 2017 by NelsonHall Analyst

      As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The mo[...]

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  • Learning BPS Buyers Seek Proactive & Innovative Solutions to Enhance the Learner Experience

    Apr 27, 2017 by NelsonHall Analyst

    NelsonHall’s latest Learning BPS NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with learning BPS customers.   Principal issues &am[...]

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  • Application of RPA & AI Technologies in Learning BPS

    Mar 27, 2017 by NelsonHall Analyst

      My colleague, Gary Bragar, recently discussed RPA and AI initiatives in HR, including payroll, recruiting, and learning. Within learning BPS, the majority of RPA investments have been made at a basic level within learning administration, specifically around training scheduling. For exa[...]

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  • State of the Learning BPS Market: Focusing on Performance Objective Training

    Mar 21, 2017 by NelsonHall Analyst

      NelsonHall recently published its latest market analysis report on learning BPS, which recognizes the evolution of the learning BPS maturity model from traditional training to integrated training, and now to performance training. Here, I take a look at this latest approach to learning [...]

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  • HRO: A Year in Review & 2017 Preview

    Jan 06, 2017 by NelsonHall Analyst

    Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look [...]

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  • Highlights & Trends in the HRO Market in H1 2016

    Aug 03, 2016 by NelsonHall Analyst

      As earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a stron[...]

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  • Why Learning at the Front-End of the Employee Life Cycle is Key to Recruitment

    Apr 07, 2016 by Gary Bragar

    At the Spring CLO Conference this week, a good deal of the focus was on learning at the beginning of the employee life cycle to improve quality of hire, increase employee retention, and reduce costs. Xerox presented on the theme of ‘Breaking Out of the Box: Engaging Your Pipeline Candidates Th[...]

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  • HRO: 2015 Highlights & the Shape of Things to Come

    Nov 30, 2015 by NelsonHall Analyst

    As the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016. Overall, HRO contract activity is up ~11% y/y in 2015.  Renewals and contract extensions account for 25% of that activity[...]

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  • European, Multi-Country & Selective Contracts Dominate 2015 Learning BPO Market

    Nov 03, 2015 by NelsonHall Analyst

    The global learning BPO (LBPO) market was worth $2.9bn in 2014 and NelsonHall forecasts it to grow at 6.7% per annum, reaching $4bn by 2019. But what is the current pattern and nature of LBPO deals, and how are things changing? Recent LBPO activity has been largely from Europe, a trend which bega[...]

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  • Capita’s Offer to Xchanging: How it Makes Sense

    Oct 19, 2015 by Rachael Stormonth

    On October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month[...]

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  • The Future of Blended Learning

    Jun 30, 2015 by NelsonHall Analyst

    Not long ago the concept of blended learning typically meant formal instructor-led training combined with self-paced e-learning. Now it includes both formal and informal methods delivered in a variety of modes. The widespread use of mobile technologies cannot be ignored, and now the trend is for [...]

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  • Learning Services Vendors Revamp Their Offerings

    Mar 31, 2015 by NelsonHall Analyst

    Demand for learning services has been the lowest of all the HR outsourcing services over the last few years. But while the market has been in a lull, several suppliers have taken the time to revamp their learning services businesses in one of two ways. The first approach is about honing lear[...]

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  • Learning Outsourcing Driven by Need to Focus on Business Priorities and Develop Talent

    Feb 19, 2015 by Gary Bragar

    Learning outsourcing contracts continue to be driven by client needs to reduce their administrative burden and focus on their corporation’s strategic objectives. And talent development is high amongst client business priorities where HR can make a significant impact, being a leading drive[...]

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