featured posts:
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Payroll Services Vendors Need to Redouble Efforts to Introduce New Digital Models
Nov 11, 2016, by Gary BragarNelsonHall recently published its 2016 Targeting Payroll Services market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 16 payroll vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of payroll service criteria. Below is a small selection of the results comparing current client satisfa[...]
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Now That Brexit Is Reality, How Will It Impact Talent Acquisition in the U.K.?
Jun 24, 2016, by Gary BragarYesterday, the people of the U.K. did what many thought unlikely, and voted the nation out of the European Union (EU). And while the wider political ramifications surrounding ‘Brexit’ start to unravel, what might be the impact on talent acquisition and the related outsourcing industry? It’s still unclear what kind of agreement Britain and the EU will negotiate post-B[...]
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KellyOCG: Talent Advisory & Analytics Key to MSP & RPO Growth
May 23, 2016, by Gary BragarKellyOCG held its second annual analyst event in Chicago last week. The event covered KellyOCG’s full suite of HR service offerings, but here I take a closer look at MSP and RPO and specifically at the advisory and analytics services that are driving growth in these areas. KellyOCG is the outsourcing and consulting group of Kelly Services Inc., and represents the largest growth segment of[...]
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Cielo’s Candidate Focus Proves a Differentiator
May 17, 2016, by Gary BragarCielo held its annual RPO analyst event at its Milwaukee headquarters and service center last week. Cielo is one of the leading RPO providers in terms of revenue, number of hires, candidate focus, talent management focus, and global growth. It made 134k hires in 2015, with 130 clients in 69 countries. And with the addition of its newest service center in Buenos Aires, Cielo now has delivery center[...]
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How will ‘Brexit’ Impact Talent Acquisition in the U.K.?
May 03, 2016, by Gary BragarOn 23rd June, the people of the U.K. will have the opportunity to vote on whether or not to stay in the European Union (EU). But while the wider political debate surrounding a possible ‘Brexit’ rumbles on, what might be the impact on talent acquisition and the related outsourcing industry? It’s still unclear what kind of agreement Britain and the EU would negotiate p[...]
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Why Learning at the Front-End of the Employee Life Cycle is Key to Recruitment
Apr 07, 2016, by Gary BragarAt the Spring CLO Conference this week, a good deal of the focus was on learning at the beginning of the employee life cycle to improve quality of hire, increase employee retention, and reduce costs. Xerox presented on the theme of ‘Breaking Out of the Box: Engaging Your Pipeline Candidates Through Learning’, while Raytheon Professional Services (RPS) and K4 Consulting jointly presente[...]
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ADP Takes Benefits Management Global
Mar 21, 2016, by Gary BragarAt its Meeting of the Minds (MOTM) conference last week, ADP explained its focus on full provision of services, technology, and continuous innovation, and presented recent examples, including delivery of ~10m 1095 forms in the U.S. as part of ACA, deployment of a new ‘user experience’, and the launch of ADP Onboarding. Long-established as a provider of global payroll services, ADP also[...]
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RPO M&A Activity Makes a Flying Start in January 2016
Feb 04, 2016, by Gary BragarAs discussed in a recent blog, acquisitions in Recruitment Process Outsourcing (RPO) have become increasingly aggressive year-on-year, and the pace of M&A activity shows no sign of diminishing, with three deals already done in January 2016: TrueBlue’s acquisition of Aon Hewitt’s RPO business The completion of the merger between Pontoon and its sister company, hyphen Orion[...]
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Innovation Key to RPO Client Satisfaction & Vendor Differentiation
Dec 21, 2015, by Gary BragarIn NelsonHall’s 2015 RPO Market Analysis report, innovation was identified as a key vendor selection criterion. RPO clients are increasingly seeking vendors who will continually introduce new ideas and recommend new services, with continuous process improvement. However, in our parallel RPO NEAT vendor evaluation study, when we interviewed clients of 15 leading RPO vendors, ‘innovat[...]
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Booming Global Payroll Market Driven by Multi-Country Contracts
Jan 20, 2017, by Gary BragarIn NelsonHall’s recently published Payroll Services market analysis report, the payroll outsourcing market is forecast to grow from $17.4 bn in 2016 to $21.8 bn by 2020. Growth is across all regions, with the greatest growth coming from multi-country payroll contracts. The multi-country payroll market is growing at three times the rate of the overall market and represents ~15% [...]
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Seven Step RPO: Clients Identify Culture, Scalability & Predictive Capability as Key
Oct 28, 2016, by Gary BragarSeven Step RPO recently held its first analyst event, which featured a select group of analysts and recruitment SMEs, two clients, and six members of the Seven Step leadership team. This made for an engaging dialogue around Seven Step RPO’s services, strategy, and best practices, with both clients (CVS Health and engineered product firm TriMas), contributing to the discussions [...]
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Asia Pacific Payroll Market Making Significant Strides
Oct 13, 2016, by Gary BragarNelsonHall’s recently published Payroll Outsourcing market analysis reveals that the Asia Pacific market is forecast to grow at 11% CAAGR to reach $1.2bn by 2020, which is approx. twice the rate of the overall market. Along with Latin America, APAC is the region seeing the highest growth, with increasing demand for outsourcing solutions in relatively immature markets. Growth is[...]
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ADP Improves the Candidate Experience for Follett Corporation
Sep 26, 2016, by Gary BragarADP’s recent annual Analyst Day was held at its new Innovation Lab in Pasadena, California, with CEO Carlos Rodriquez and others articulating ADP’s strategy and vision for its clients. Top of Rodriquez’s list of priorities was the ability to meet the global talent needs of clients, the importance of which was underscored by several client presentations, including on[...]
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Allegis Global Solutions Launches Fast-Deployment MSP Offering for the Mid-Market
Sep 07, 2016, by Gary BragarMid-market adoption of Managed Service Provider (MSP) programs is seeing high growth driven by the increasing need to manage costs, along with greater uptake of the direct hire MSP model (which is more common in mid-market organizations where there is a limited need to use specialist agencies). Here I take a brief look at the launch of a new mid-market MSP offering from Allegis Globa[...]
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IBM Exemplifies the Benefits of Employer Branding with Strong Client Results
Aug 24, 2016, by Gary BragarEmployer branding has become an integral component of an effective talent strategy. It is synonymous with a company’s reputation as an employer, portraying the image of what the company is like to work for. The purpose of properly conveying and clearly communicating an employer’s brand is essential to attract, engage, develop, and retain the best talent for an organizatio[...]
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Long-Term Excelity Global Client Continues To Expand Payroll Outsourcing in Asia
Jul 27, 2016, by Gary BragarThough Excelity Global is a new name and brand, Excelity was formerly the Asia Pacific payroll business of Aon Hewitt, which was acquired by Everstone Capital in 2015. I recently interviewed a Fortune 10 multinational conglomerate that has been an Excelity payroll outsourcing client in China since 2004 to understand its expansion plans in Asia Pacific. The company has a history of aggressive gr[...]
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Scalability & Quality of Hire: Clients Identify Areas Where RPO Vendors Need to Improve
Jul 08, 2016, by Gary BragarNelsonHall recently published its 2016 Recruitment Process Outsourcing (RPO) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 19 RPO vendors to ascertain satisfaction levels across a range of RPO service criteria. And while we found that RPO is largely meeting or exceeding client expectations, there are a few areas that fall short of expectations and shoul[...]
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Diversity & Inclusion: PeopleScout Focuses on Improving the Hiring Process
Jun 28, 2016, by Gary BragarRPO provider PeopleScout recently held a client forum to discuss key recruitment themes, one of which was a discussion around Diversity and Inclusion (D&I) led by Dr. Arin Reeves. This focused on the importance of D&I, including the tendency for diverse groups to outperform non-diverse groups in solving problems, and how D&I can support the hiring process. Tips on how [...]
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NGA HR Illustrates Client Centricity with Boston Scientific
Jun 17, 2016, by Gary BragarLast week, NGA HR held it fifth annual U.S. analyst event at which it described the key elements of its strategy, including a focus on foundational HR processes, helping clients on their journey to digital HR, and differentiating through flexible global delivery and technology platforms. NGA HR also placed significant emphasis on ‘client centricity’ across every sector it operates in. [...]
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U.K. RPO Vendors Expand Service Offering, Extend Global Coverage
Feb 16, 2016, by Gary BragarNelsonHall research shows that the top vendor selection criteria for buyers of RPO services include having a geographic footprint aligned with client geographies, and the ability to scale geographically to meet future needs. Over the last few years U.K.-based vendors in particular have been expanding their RPO and related recruiting and talent offerings globally, via M&As, partnerships and/or [...]
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Excelity Global Exemplifies HRO M&A Activity in Asia Pacific
Jan 21, 2016, by Gary BragarHRO has been one of the most active markets for acquisitions in recent years and 2015 was no exception, with ~30 acquisitions across all HRO service lines (up from 25 in 2014). M&A activity in benefits administration has remained high, while RPO acquisitions have become increasingly aggressive year-on-year. However, payroll M&As have also been ticking along nicely. One notable event was Ev[...]
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To Close Talent Gap, Companies Need Greater Emphasis on Employee Engagement
Jan 05, 2016, by Gary BragarCandidate and employee engagement is often referred to as a key priority for HR leaders, and while there’s a lot of activity going on to address this, the indications are that more needs to be done. In its latest white paper, Workforce Horizons, Capita reflects on the issues and challenges HR and resourcing leaders must overcome as they attempt to impact the bottom line, and high on the l[...]
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Workday HCM Growth Forges Expanded Partnerships with HRO Providers
Dec 11, 2015, by Gary BragarWorkday’s latest announcement of its expanded partnership with ADP focuses on a combination of technology and service; MNCs on Workday can now include ADP’s global payroll offering within one user experience. Through the partnership: MNCs can use ADP’s global payroll functionality from within Workday's user interface in one process for managing their glob[...]
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NGA HR’s New Capital Structure Strengthens Ability to Achieve Growth Plans
Nov 24, 2015, by Gary BragarLast week, Northgate Information Solutions, the holding company of NGA HR, announced that it has reached agreement with its shareholders and lenders regarding a new capital structure to reduce its debt and enable a faster path to growth. The new structure includes full debt-for-equity swap of the subordinated debt, and full pay down of existing senior debt (using the proceeds from the Northgate Pu[...]
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Employer Branding: An Essential Talent Management Strategy
Nov 05, 2015, by Gary BragarEmployer branding has become an integral component of an effective talent strategy. It’s synonymous with a company’s reputation as an employer, portraying the image of what the company is like to work for. The purpose of properly conveying and clearly communicating an employer’s brand is essential to attract, engage, develop, and retain the best talent for your organization. B[...]