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Startek - Social Media Customer Experience Services
Aug 28, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Startek's offerings and capabilities in Social Media Customer Experience Services [...] - view this report
Stream Global Services - South Africa
May 23, 2011
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Sutherland- Advances in Analytics BPS
Mar 12, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherlands' offerings and capabilities in Analytics BPS. [...] - view this reportdownload abstract
Sutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...] - view this reportdownload abstract
Sutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...] - view this reportdownload abstract
Sutherland - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~40k globally, and operates ~45 contact centers in 19 countries. [...] - view this reportdownload abstract
Sutherland - CMS in Retail and CPG
Jun 17, 2016 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in CMS in retail and CPG. [...] - view this reportdownload abstract
Sutherland - CMS in Telecommunications
Apr 27, 2017 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in CMS in Telecommunications. [...] - view this reportdownload abstract
Sutherland - CMS in Telecommunications/Cable/Satellite
Jul 29, 2014 | Vendor Analysis by Vicki Jenkins
Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...] - view this reportdownload abstract
Sutherland - Cognitive CX Services
Jan 06, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Cognitive CX Services. [...]