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Sutherland - WAHA Services
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...] - view this reportdownload abstract
Swiss Post Solutions
Dec 12, 2014 | Vendor Analysis by Rachael Stormonth
Swiss Post Solutions (SPS) is a wholly owned subsidiary of Swiss Post, the national postal authority of Switzerland and the third largest employer in Switzerland. SPS is one of four SBUs in Swiss Post's Post CH Ltd division. [...] - view this reportdownload abstract
Sykes - CMS in Healthcare (Payer and Provider Support)
Jun 24, 2015 | Vendor Analysis by Vicki Jenkins
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
Sykes - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
Sykes - CMS in Retail Banking
Nov 30, 2016 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Sykes' offerings and capabilities in CMS in Retail Banking. [...] - view this reportdownload abstract
SYKES - CMS in Telecommunications
Apr 27, 2017 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in CMS in Telecommunications. [...] - view this reportdownload abstract
Sykes - CMS in Telecommunications/Cable/Satellite
Jan 05, 2015 | Vendor Analysis by Vicki Jenkins
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
SYKES- Cognitive CX Services
Jan 10, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
SYKES - Customer Experience Operations Transformation
Jan 05, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
Sykes - Customer Management Services
May 26, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sykes’ offerings and capabilities in customer management services. [...]