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TaskUs - Multi-Channel CMS: Delivering Digital Customer Experience
Dec 19, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TaskUs' offerings and capabilities in Multi-Channel CMS. [...] - view this reportdownload abstract
Tata BSS - CMS in Telecommunications/Cable/Satellite
Oct 31, 2014 | Vendor Analysis by Vicki Jenkins
Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...] - view this reportdownload abstract
TCS and Australian BFSI - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and Australian BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase customer loyalty, increase customer service volume and reduce cost. [...] - view this reportdownload abstract
TCS and U.S. Retail Bank - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and U.S. Retail Bank - Transformational CMS" case study is an example of how transformational CMS was used to increase the client's FCR rate and improve CSAT. [...] - view this reportdownload abstract
TCS - CMS in Telecommunications
Jul 04, 2017 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in CMS in Telecommunications. [...] - view this reportdownload abstract
TCS - Customer Experience Services in Travel, Transport, and Hospitality
May 14, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes TCS' offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...] - view this reportdownload abstract
TCS - CX Services in BFSI
Apr 26, 2021 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in CX Services in BFSI. [...] - view this reportdownload abstract
TCS - CX Services in Telecom and Media
Jul 16, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in CX Services in Telecom and Media. [...] - view this reportdownload abstract
TCS- Digital CX Services
Aug 31, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Digital CX Services. [...] - view this reportdownload abstract
TCS - Digital Marketing Services
Jan 19, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in digital marketing services. [...]