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HGS - Transforming CMS Through Analytics
Sep 14, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in transforming CMS through analytics. [...] - view this reportdownload abstract
HP Enterprise Services: Customer Management Services
Nov 05, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes HP's offerings and capabilities in Customer Management Services. HP is one of a number of Customer Management Services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
HP Enterprise Services - Multi-Channel CMS
Dec 17, 2013 | Vendor Analysis by NelsonHall Analyst
HP acquired its current customer management services capability through the acquisition of EDS in 2008. On September 23, 2009, "EDS, an HP company" was rebranded "HP Enterprise Services" ("HP ES"). [...] - view this reportdownload abstract
HP - Social Media Services
Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes HP ES's offerings and capabilities in social media services. HP ES is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
IGT Solutions- Social Media Customer Experience Services
Jan 12, 2021 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes IGT Solutions' offerings and capabilities in Social Media Customer Experience Services [...] - view this reportdownload abstract
Infosys and Global Network Communication Provider - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Infosys and Global Network Communication Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost and increase CSAT. [...] - view this reportdownload abstract
Infosys and U.K. Dairy Product Manufacturer - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Infosys and U.K. Dairy Product Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost, increase order efficiency and standardize processes. [...] - view this reportdownload abstract
Infosys - AssistEdge Multi-Channel Integration Software
Feb 14, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Infosys - AssistEdge's offerings and capabilities in CMS software services. AssistEdge is one of a number of CMS software service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
Infosys BPO - Customer Management Services
Aug 12, 2016 | Vendor Analysis by Ivan Kotzev
Infosys’ BPO subsidiary was established in 2002 and offers customer management services alongside F&A services, legal processing, HRO, digital media services, knowledge services (KPO), sourcing and procurement services, and sales and fulfillment. [...] - view this reportdownload abstract
Infosys BPO - Multi-channel CMS: Delivering Digital Customer Experience
Mar 06, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Infosys BPO's offerings and capabilities in Multi-Channel CMS. [...]