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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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Confidence Index:
for CX Services by Industry
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Published reports:
published reports related to within the CX Services by Industry program
Jun 19, 2015 | Vendor Analysis by Vicki Jenkins
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. [...]
view this reportdownload abstractJun 08, 2015 | Vendor Analysis by Vicki Jenkins
Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~32k globally, and operates ~33 contact centers in ten countries. [...]
view this reportdownload abstractJun 03, 2015 | Vendor Analysis by Vicki Jenkins
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation, which is a public company. Concentrix is headquartered in Fremont, California. It has operations in 25 countries, and has ~54k employees supporting clients from ~70 locations. [...]
view this reportdownload abstractMay 29, 2015 | Vendor Analysis by Vicki Jenkins
HGS is headquartered in Bangalore, India. Currently, it operates 60 delivery centers in 12 countries, with ~28.6k employees. [...]
view this reportdownload abstractJan 30, 2015 | Vendor Analysis by Vicki Jenkins
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation. Concentrix is headquartered in Fremont, California and began operations in 1984. [...]
view this reportdownload abstract
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