Nov 11, 2016, by Gary Bragar
NelsonHall recently published its 2016 Targeting Payroll Services market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 16 payroll vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of payroll service criteria.
Below is a small selection of the results comparing current client satisfa[...]
Jun 24, 2016, by Gary Bragar
Yesterday, the people of the U.K. did what many thought unlikely, and voted the nation out of the European Union (EU). And while the wider political ramifications surrounding ‘Brexit’ start to unravel, what might be the impact on talent acquisition and the related outsourcing industry?
It’s still unclear what kind of agreement Britain and the EU will negotiate post-B[...]
May 23, 2016, by Gary Bragar
KellyOCG held its second annual analyst event in Chicago last week. The event covered KellyOCG’s full suite of HR service offerings, but here I take a closer look at MSP and RPO and specifically at the advisory and analytics services that are driving growth in these areas.
KellyOCG is the outsourcing and consulting group of Kelly Services Inc., and represents the largest growth segment of[...]
May 17, 2016, by Gary Bragar
Cielo held its annual RPO analyst event at its Milwaukee headquarters and service center last week. Cielo is one of the leading RPO providers in terms of revenue, number of hires, candidate focus, talent management focus, and global growth. It made 134k hires in 2015, with 130 clients in 69 countries. And with the addition of its newest service center in Buenos Aires, Cielo now has delivery center[...]
May 03, 2016, by Gary Bragar
On 23rd June, the people of the U.K. will have the opportunity to vote on whether or not to stay in the European Union (EU). But while the wider political debate surrounding a possible ‘Brexit’ rumbles on, what might be the impact on talent acquisition and the related outsourcing industry?
It’s still unclear what kind of agreement Britain and the EU would negotiate p[...]
Apr 07, 2016, by Gary Bragar
At the Spring CLO Conference this week, a good deal of the focus was on learning at the beginning of the employee life cycle to improve quality of hire, increase employee retention, and reduce costs. Xerox presented on the theme of ‘Breaking Out of the Box: Engaging Your Pipeline Candidates Through Learning’, while Raytheon Professional Services (RPS) and K4 Consulting jointly presente[...]
Mar 21, 2016, by Gary Bragar
At its Meeting of the Minds (MOTM) conference last week, ADP explained its focus on full provision of services, technology, and continuous innovation, and presented recent examples, including delivery of ~10m 1095 forms in the U.S. as part of ACA, deployment of a new ‘user experience’, and the launch of ADP Onboarding. Long-established as a provider of global payroll services, ADP also[...]
Feb 04, 2016, by Gary Bragar
As discussed in a recent blog, acquisitions in Recruitment Process Outsourcing (RPO) have become increasingly aggressive year-on-year, and the pace of M&A activity shows no sign of diminishing, with three deals already done in January 2016:
TrueBlue’s acquisition of Aon Hewitt’s RPO business
The completion of the merger between Pontoon and its sister company, hyphen
Orion[...]
Dec 21, 2015, by Gary Bragar
In NelsonHall’s 2015 RPO Market Analysis report, innovation was identified as a key vendor selection criterion. RPO clients are increasingly seeking vendors who will continually introduce new ideas and recommend new services, with continuous process improvement.
However, in our parallel RPO NEAT vendor evaluation study, when we interviewed clients of 15 leading RPO vendors, ‘innovat[...]