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NelsonHall Blog

  • Leveraging Predictive HR Analytics to Affect Business Outcomes

    Sep 07, 2017, by NelsonHall Analyst

    For years, the application of analytics in HR services has been heavily focused on descriptive information such as workforce demographics (e.g. average employee age, proportion of males to females, number of employees are nearing retirement, etc.) or talent management metrics (e.g. average time to hire, cost per hire, number of training hours per employee, etc.). In fact, ~90% of analytic[...]

  • Genpact Acquires TandemSeven, Adding Human-Centered Design IP & Consulting to Digital Transformation Capabilities

    Sep 07, 2017, by Rachael Stormonth

    Genpact announced another acquisition today, that of TandemSeven, a design thinking (DT)-led CX /UX innovation consultancy based in Boston, with offices also in New York and Chicago. This is Genpact’s fourth acquisition in the U.S. this year; all four clearly supporting the company's drive to radically evolve its portfolio from traditional BPS to a coherent set of offerings designed [...]

  • Application Management Services a Key Gateway to HR BPaaS

    Aug 31, 2017, by Pete Tiliakos

    With many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in the next five years. Thus[...]

  • Genpact: Using OnSource to Bring New Digital Process Models to Property Claims Assessments

    Aug 31, 2017, by Rachael Stormonth

      NelsonHall recently caught up with Genpact to discuss their recent acquisition of OnSource and their plans to integrate it with BrightClaim – we were not surprised to hear that the two acquisitions are indeed connected, and part of Genpact’s strategy to introduce new digital process models in P&C insurance. To set the scene: Earlier this month, on the day of [...]

  • Adventures in Blockchain: Virtusa Focuses on Security & Privacy Issues in Permission-Based Environments

    Aug 31, 2017, by Andy Efstathiou

    Most Blockchain use cases have focused on reducing the need for (and cost of) infrastructure. And in Virtusa’s case, the vendor has focused on engagements where it can combine Blockchain technology with other emerging technologies such as QR codes, IoT, and encryption algorithms to deliver enhanced security and cost savings for environments lacking adequate supporting infrastructure. Her[...]

  • Is the U.K. Gig Economy Over Hyped?

    Aug 30, 2017, by Nikki Edwards

      There has been much hype about the growth of the gig economy in the U.K., but when you take a closer look, is it really anything new? And how is it likely to grow and change over the next few years? According to the Chartered Institute of Personnel and Development (CIPD), March 2017, gig workers are defined as those workers who ‘trade their time and skills through the intern[...]

  • Multi-Process HR Services Buyers Seek Standardization & Automation, but Rapport is Top Vendor Selection Criterion

    Aug 29, 2017, by NelsonHall Analyst

    NelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers.  Principal issues & operational priorities The main issues and operational priorities cit[...]

  • The Verdict of Cloud HR Services Clients: Providers Must Improve in 3 Key Areas

    Aug 24, 2017, by Gary Bragar

    NelsonHall recently published its 2017 Cloud-Based HR Services market analysis study and NEAT vendor assessment, as part of which we interviewed the clients of leading cloud-based HR services vendors to ascertain satisfaction levels across a range of service criteria. And while we found that cloud-based HR services were meeting client expectations in a few areas, those areas were mostly of lower i[...]

  • Sopra Steria Launches Digital Enablers Program to Complement Solution Businesses & Attract Millennial Talent

    Aug 22, 2017, by Dominique Raviart

      We recently met with Sopra Steria to discuss the broad topic of intellectual capital and accelerators. We came away impressed with Sopra Steria’s approach that is both very new (launched early 2017) and also broader in focus than technical accelerators. Earlier this year Sopra Steria launched its Digital Enablers initiative. Digital Enablers has several aspects: creatin[...]

  • Customer Experience in China: Teleperformance Welcomes the Digital Leap

    Aug 18, 2017, by Ivan Kotzev

      NelsonHall recently attended Teleperformance’s annual analyst event in Xi’an, China. The location was selected to highlight the strong growth of Teleperformance in China, and to showcase latest initiatives to extend its influence in this very distinctive customer experience market. Early entrant in China’s BPO market Teleperformance entered Beijing in 2007 wit[...]

  • Atos’ Use of Machine Learning for the Prescriptive SOC

    Aug 01, 2017, by Mike Smart

      When NelsonHall spoke to Atos earlier in the year about its managed security services, there was a clear push to move clients away from reactive security to a predictive and prescriptive security environment, so not only monitoring the end-to-end security of a client but also performing analytics on how the business and its customers would be affected by threats. Atos’ “S[...]

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017, by NelsonHall Analyst

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies. Intelligent technol[...]

  • Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve

    Jul 28, 2017, by Gary Bragar

    NelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meeting or exceeding client expectations, there are a few areas that fall short of expectations and should[...]

  • Speed of Deployment Key to ROI Realization in Cloud HR

    Jul 27, 2017, by Pete Tiliakos

      NelsonHall’s recently published (July, 2017) Targeting Cloud-Based HR Services market analysis report estimates the global cloud-based HR services market to be $15.2bn, and this is expected to continue its growth trajectory (~6.3% CAGR) to reach $20.6bn by 2021.  With the largest portion of the market coming from cloud implementations (~44%), it’s interesting to f[...]

  • State of the Multi-Process HR Services Market

    Jul 26, 2017, by NelsonHall Analyst

      The multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the transitional approach, best characterized by hybrid technology solutions where core HR and payroll is on-[...]

  • Global Population Trends Require a Radical Rethink of Talent Acquisition Strategies

    Jul 20, 2017, by Nikki Edwards

    It is very easy to get caught up in the here and now of workplace challenges around talent acquisition (skills shortages, multigenerational workforce, ageing population, socio-economic issues, etc.), and the best way to tackle them in the short-term (this week, this month, this year). But what if a much wider look at the trends affecting talent acquisition were taken into consideration –[...]

  • IBM and the Road to Cognitive Security

    Jul 18, 2017, by Mike Smart

    Every day the sheer amount and complexity of cybersecurity information that security analysts are required to sift through increases. Analysts arrive at the start of each day, catch-up on recent attacks and research cybersecurity news, and are thrown into analyzing security incidents: going down the rabbit hole of reviewing data flows, finding outliers, investigating IPs, searching through both in[...]

  • Cognizant's Testing Bets: Crowdtesting, Communities & Machine Learning

    Jul 18, 2017, by Dominique Raviart

      Cognizant recently hosted NelsonHall in its mobile center of expertise in Grenoble, France, to discuss how it is expanding its Quality Engineering & Assurance (QE&A) practice. QE&A is a very significant practice within Cognizant - NelsonHall estimates that it represents over 14% of Cognizant’s global headcount. Unsurprisingly, digital, DevOps, and agile are [...]

  • Adventures in Blockchain: TCS Focuses on the Building Blocks of a Successful Blockchain Ecosystem

    Jul 11, 2017, by Andy Efstathiou

    Many Blockchain services vendors have observed that up to 75% of proofs of concept for Blockchain fail to meet their goals. Analysis of drivers for such widespread failure indicates that the initial use case was flawed because it was constructed to justify experimentation rather than solve business challenges. However, TCS has focused its Blockchain efforts on developing uses cases that can dr[...]

  • Accenture Technology: Innovation-Led Application Services

    Jul 10, 2017, by Dominique Raviart

      In the last few years Accenture has executed a wholescale reshaping of its portfolio towards what it terms ‘The New’ (digital-, cloud-, security-related services) and has managed to keep ahead of the pack in staying relevant. NelsonHall recently attended an event hosted by Accenture Technology on the theme of innovation-led applications services. Accenture Has Repivote[...]

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