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NelsonHall Blog

  • Sogeti’s Strategy for AI & RPA in Testing

    Nov 26, 2018, by Dominique Raviart

      We recently caught up with Sogeti, a subsidiary of Capgemini, to discuss the use of AI and RPA in software testing. In testing, AI use cases are focusing on making sense of the data generated by testing and from ITSM and production tools. For RPA, adoption of RPA workflows and chatbots in automating testing services has to date been minimal. Continued investment in Cognitive QA[...]

  • The CX Consulting Race: New Players, New Models, and Tech Mahindra’s Example

    Nov 06, 2018, by Ivan Kotzev

      NelsonHall has recently published a report on Digital Customer Experience Services, and one of the trends explored is the evolving competition in customer experience (CX) consulting. The traditional ecosystem includes distinct players with clear-cut roles: Big five management consulting firms such as Deloitte or PwC, providing strategy-level advisory which covers CX Niche UX [...]

  • NIIT Tech: Tight Focus Key to Successful Banking Services Strategy

    Nov 05, 2018, by Andy Efstathiou

    The recent NIIT Tech (NIIT Technologies Ltd.) analyst conference was an opportunity for the current administration, most of whose executives have been at the company less than 18 months, to discuss their strong business success. FY19 (ending March 31, 2019) has so far added 19 new clients. The BFS industry sector added four large clients. NIIT Tech has accelerated its growth under CEO Sudhi[...]

  • Ceridian Dayforce: Client Results, Opportunities & Challenges

    Oct 26, 2018, by Gary Bragar

      by Gary Bragar & Pete Tiliakos This past week at Caesars Palace in Las Vegas, Ceridian held its 31st annual client event, Ceridian INSIGHTS. The event attracted ~3k attendees and consisted of 150 sessions, many presented by clients highlighting the capabilities of the Dayforce HCM platform and the outcomes achieved following its adoption. In this blog, we highlight a few of th[...]

  • TestingXperts: Focusing on Next-Gen & Technical Testing Services

    Oct 23, 2018, by Dominique Raviart

      We recently caught up with TestingXperts (Tx), a software testing/QA specialist. Tx was set up in 2013 and has presence in Harrisburg, PA, London, and Chandigarh and Hyderabad in India. Revenues of Tx in 2017 were $15m, and its current headcount is 500. The model of the company is based on Indian delivery: currently, around 80% of its personnel are located in India, primarily in H[...]

  • AGS Takes QUANTUM Leap in the Workforce Acquisition Framework Space

    Oct 16, 2018, by Nikki Edwards

      Earlier this month, Allegis Global Solutions (AGS) launched the QUANTUM Platform™ to the U.S. market.  QUANTUM is a workforce acquisition (WA) framework comprising a total talent strategy, a sourcing methodology, and a technology platform all in one. 18 months in the making, the idea was initiated about a decade ago, as discussions began around the roadblocks associated wi[...]

  • Infosys’ Digital Services Strategy for Banking & Financial Services

    Oct 11, 2018, by Andy Efstathiou

    I recently attended the Infosys Confluence event in California to look at the vendor’s activities in banking & financial services (BFS). Here are the key takeaways. Under its current CEO, Infosys has taken a new software-agnostic approach to digital business, which is yielding results. Infosys has proprietary platforms, including Finacle, for core banking and NIA for AI. However, [...]

  • UiPath’s Go! Automation Marketplace Aims to Accelerate RPA Adoption in Enterprise Clients

    Oct 08, 2018, by David Mayer

      UiPath held its 2018 UiPathForward event October 3-4, 2018, in Miami, Florida. The focus of proceedings was the October release of the company’s software and a related trio of major announcements: a new automation marketplace, new investment in partner technology and marketing, and a new academic alliance program. The analyst session included a visit from CEO Daniel Dines an[...]

  • Highlights from Workday Rising 2018 (vlog)

    Oct 08, 2018, by Pete Tiliakos

      Pete Tiliakos presents a round-up of the latest developments from Workday and the key discussion points from the Workday Rising annual user conference held in Las Vegas, Nevada.[...]

  • Cielo: Latest Developments & RPO Growth in Latin America

    Oct 04, 2018, by Gary Bragar

      Last week, I attended Cielo’s annual analyst event, held at its service center in Buenos Aires, Argentina. Here I round up the latest high-level developments at the RPO vendor, then take a closer look at its Latin American business. Latest developments & 2020 roadmap Cielo performs ~157k hires for ~154 clients in ~92 countries in 36 languages. Clients are served by ~2[...]

  • Arvato CRM’s JV with Saham Group Consolidates EMEA Position

    Sep 21, 2018, by Ivan Kotzev

    Bertelsmann, the parent company of Arvato CRM Solutions, has announced plans to combine Arvato CRM with the CX services business of the Pan-African Saham Group. The joint venture will have 50/50 ownership, with ~ €1.2bn combined annual revenues and ~48k employees in 25 countries. The deal is expected to close in January 2019. Saham Group & partnership history Founded in 1995 in [...]

  • U.S. RCM Outsourcing Services Market Ripe for Consolidation

    Sep 21, 2018, by Sven Lohse

      The healthcare revenue cycle management (RCM) outsourcing services market in the U.S. seems ripe for disruption and consolidation. The macro factors include: Contraction in the number of hospital locations and hospital systems Speedy erosion in the number of small, independent physicians’ practices Increasing complexity in reimbursement models and processes Increasi[...]

  • Virtusa’s Open Innovation Platform: Enabling Curated Access to FinTech Vendors

    Sep 19, 2018, by Andy Efstathiou

    This is the latest in a recent series of blogs on open banking, which is likely to become the biggest driver of change in the banking industry since double-entry bookkeeping swept the industry in Genoa during the 1300s. I recently talked with Virtusa’s xLabs, a digital innovation hub within Virtusa, about their approach to open banking and what their roadmap is for the future. Open In[...]

  • Advances in HR Tech: The View from The Strip

    Sep 19, 2018, by Pete Tiliakos

      This past week, I attended two HR events at opposite ends of the Las Vegas strip: HR Technology conference and SuccessFactors’ SuccessConnect client event. Together, they attracted ~14k HR leaders, practitioners, vendors, analysts, thought leaders, and clients, and had the common theme and purpose of showcasing the latest HR technologies and innovations that are enabling employ[...]

  • Tech Mahindra Continues to Shift Performance Testing Portfolio Toward Next-Gen Services

    Sep 13, 2018, by Dominique Raviart

      We recently talked with Performance Engineering, a horizontal unit within Tech Mahindra and a growth story within the firm’s testing practice: the unit’s headcount has nearly tripled in the last four years to 1.2k. Part of this success relates to changes that Tech Mahindra has made to its service portfolio, which has expanded from a specialized testing offering (perfor[...]

  • Sopra Steria’s Digital Enablers Program: Increased Adoption & AI in Mind

    Sep 07, 2018, by Dominique Raviart

      While Sopra Steria may be known for its execution excellence and its investment in delivery industrialization, it had not really invested in creating accelerators and IP. Then, early last year it launched its Digital Enablers program with accelerators in mind. The company followed a slightly different approach to some of its peers in India, and initially focused on providing its d[...]

  • Capgemini Strengthens Digital HR Portfolio with Just-In-Time Launch of Digital Learning Operations

    Aug 31, 2018, by NelsonHall Analyst

      Capgemini has launched a new offering in its digital HR portfolio, Digital Learning Operations (DLO). A key feature of DLO is platform flexibility, important because next-gen platforms are better at delivering just-in-time training personalized for the learner. DLO is also important because its Digital Content Factory focuses on providing content via digital modalities, which ar[...]

  • The CX Workforce Challenge & How Vendors Are Responding

    Aug 31, 2018, by Ivan Kotzev

      In February, industry veteran and CEO of SYKES, Chuck Sykes, commented during the earnings call on CX services market trends: ‘… in the U.S., at least in my time, there is no time in the company's history that I can recall seeing this level of labor challenge. And it actually is something that you're going to see in a lot of developed countries around the world.&[...]

  • TCS: Advances in KYC Processing Require a Comprehensive Approach to Data Management

    Aug 23, 2018, by Andy Efstathiou

      Since the financial crisis, regulators have been tightening the KYC processes banks are required to undertake. Enhanced KYC requirements have been applied across many regulations, including MiFID, PSD2, and ultimate beneficial ownership requirements (U.S. CDD Rule). And, as compliance requirements have increased, banks have spent increasing amounts of time and resources on addressing[...]

  • Payroll Services Clients’ Transformation & Innovation Expectations Not Being Met

    Aug 21, 2018, by Pete Tiliakos

      As part of NelsonHall’s recent Next Generation Payroll Services market analysis, in addition to interviewing 20 of the leading payroll services providers globally, our research extended to a survey of the vendors’ clients. We met clients of different sizes, from a variety of geographies and industries, and covering a range of services in-scope and levels of payroll sourci[...]

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