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  • 5 Key Growth Segments for Banking ITS & BPS in 2019

    Jan 31, 2019, by Andy Efstathiou

      The banking industry cycle has turned towards austerity for 2019 as indicated by recent events, including: Labor cost cutting: State Street announced 1.5k executive layoffs, and Santander will close 20% of its bank branches in the U.K. Both are part of long-term trends incurred by automation and the shift to omni-channel delivery   M&A activity: Cost pressure is driv[...]

  • A First Look at Blue Prism’s New RPA Initiatives

    Jan 24, 2019, by David Mayer

      Today’s announcement from Blue Prism covers new product capabilities, new service and design support services, and a new go-to-market framework that underscores the importance of automation as a means to enable legacy organizations to compete with 'born-digital' startups. Blue Prism’s announcement is equal parts perspective, product, and process. Let’s exami[...]

  • Get Ready for Quantum Computing: 5 Steps to Take in 2019

    Jan 22, 2019, by David Mayer

      IBM recently announced the first ‘commercial-ready’ quantum computer, the 20-qubit Q System One. The date is certainly worth recording in the annals of computing history. But, in much the same way that mainframes, micros, and PCs all began with an ‘iron launch’ and then required a long pragmatic use case maturity curve, so too will this initial offering from I[...]

  • NIIT Technologies Adapts Data & Analytics Around Big Data & AI

    Jan 17, 2019, by Dominique Raviart

      In a recent meeting with NIIT Technologies, we discussed how its Data & Analytics offering has been adapting, with a focus on developments around big data and AI. Here are the main talking points. Overcoming tool fragmentation One priority has been NIIT Tech’s Xpress Suite, one of Data & Analytics’ most popular offerings, which seeks to overcome the fragment[...]

  • The Move to B2B Platforms: Q&A with Manuel Sevilla, Capgemini CDO

    Jan 15, 2019, by John Willmott

      Platforms have been increasingly important in B2C digital transformation in recent years and have been used to disintermediate and create a whole raft of well-known consumer business opportunities. B2B platforms have been less evident during this period outside the obvious ecosystems built up in the IT arena by the major cloud and software companies. However, with blockchain now emer[...]

  • DXC Bets $2bn on Recovery of Luxoft to Scale its Digital Capabilities

    Jan 08, 2019, by David McIntire

    Yesterday morning, DXC announced its intended acquisition of Luxoft in an all cash transaction of $59 per share, around $2bn. This represents a 48% premium over Luxoft’s average closing share price over the previous ninety days (and ~86% premium on Friday’s closing price). The deal is expected to close by end June 2019. In recent years DXC (including as CSC) has made a number of[...]

  • Enabling CX Digitalization: A Look at CSS Corp's Yodaa

    Dec 20, 2018, by Ivan Kotzev

      In this vlog Ivan Kotzev looks at CSS Corp’s digital experience suite Yodaa and how it unifies the company’s analytics, automation, and multichannel tools and models for digitalizing support.[...]

  • Wipro’s Topcoder & The Future of Crowdsourcing

    Dec 19, 2018, by Dominique Raviart

      We recently had a briefing with Topcoder, an entity acquired by Wipro in 2016. Topcoder is known for its crowdsourcing capabilities and its extensive community network and recognized for the wide range of services it offers across several areas of technology services, with a focus on agile development, digital design, and algorithms/analytics. Topcoder’s four main operationa[...]

  • Rising U.S. Healthcare Costs: Time to Address the Root Causes

    Dec 13, 2018, by Sven Lohse

      The challenge of rising healthcare costs in the U.S. has been obvious for decades. Or has it? Various interventions have been attempted, but health costs as a percentage of GDP are forecast to continue to climb. National U.S. healthcare expenditure as a percentage of GDP has risen from 17.2% in 2011 to 17.9% in 2017. In February 2018, the U.S. CMS Office of the Actuary estimated t[...]

  • Wipro Drives Digital & Automation Growth with 4 Big Bets

    Dec 06, 2018, by Andy Efstathiou

    The primary purpose of Wipro'ss Digital & Big Bets Analyst Relations day in Boston at the end of November was to outline its digital and automation strategy, including presenting some startup partners Wipro is working with (and has invested in through Wipro Ventures) to help drive forward this strategy. Wipro believes its key technology bets will enable it to help clients reinvent thei[...]

  • BearingPoint Looks to Evolve Advisory Model Under New Managing Partner

    Dec 06, 2018, by Rachael Stormonth

      NelsonHall recently attended BearingPoint’s analyst event in Lisbon. As it starts its second decade with a new Managing Partner (Kiumars ‘Kiu’ Hamidian, only the second in the company’s history), the strategy that has served BearingPoint well in its first ten years is now evolving in ways that reflect significant developments in the nature of the consulting ma[...]

  • Atos-Syntel: Boosts Atos North America Portfolio; a Transformation Lever for B&PS Business Globally

    Dec 05, 2018, by Rachael Stormonth

    L to R: NelsonHall's David McIntire, Rachael Stormonth, Andy Efstathiou, and Dave Mayer  NelsonHall recently attended an Atos North America event in Dallas which focused on the newly formed Atos-Syntel organization in North America. Earlier this year we noted that Atos in the U.S. was still a work in progress (see here). The event was held just days after its acquisition of Sy[...]

  • 7 Blockchain Predictions for 2019

    Dec 04, 2018, by David Mayer

    Blockchain has progressed considerably as an emerging technology during 2018. Many of 2017’s PoCs have become deployed commercial solutions as standards have begun to solidify, and with more organizations beginning to explore the potential of distributed ledger architecture and smart contracting. We are still at the very beginning of the lifecycle of this particular technology, and no[...]

  • Key Takeaways from Infosys Confluence EMEA (vlog)

    Dec 04, 2018, by Rachael Stormonth

      Rachael Stormonth presents her key takeaways from the recent Infosys Confluence event in Rome, which was themed 'Navigate Your Next'. In particular, she looks at the five value accelerators of Infosys' digital navigation framework. [...]

  • Highlights from Alorica’s Analyst Day, November 2018 (vlog)

    Nov 30, 2018, by Ivan Kotzev

      Ivan Kotzev shares highlights from Alorica's recent analyst day, including current CX initiatives and focus areas, business growth, and investment priorities.[...]

  • Atos to Leverage New Aegon Contract to Challenge for U.K. Life & Pensions Closed Books

    Nov 30, 2018, by John Willmott

      In 2016, Atos was awarded a 13-year life & pensions BPO contract by Aegon, taking over from the incumbent Serco and involving the transfer of ~300 people in a center in Lytham St Annes. The services provided by Atos within this contract include managing end-to-end operations, from initial underwriting through to claims processing, for Aegon's individual protection offering[...]

  • TCS Business 4.0: Emphasizing Location-Independent Agile & Machine-First Delivery Model

    Nov 29, 2018, by Rachael Stormonth

    A year ago, following a TCS analyst event in Boston, the theme of which was Business 4.0: Intelligent, Agile, Automated, and on the Cloud, we wrote about how TCS’ new service line structure has been designed to support the company’s emphasis and positioning around Business 4.0 (see the blog here) Underpinning its positioning around Business 4.0, over the past year TCS has been e[...]

  • Infosys Testing: ML Initiatives & Autonomous Testing On the Horizon

    Nov 29, 2018, by Dominique Raviart

      Software testing services continue to show vitality in their adoption of tools to increase automation. One of the areas in which vendors are investing heavily is AI, not just leveraging AI to increase automation through an analytics approach, but also in testing of AI systems. Back in November 2017, we reported on how Infosys was expanding its testing service portfolio in the areas o[...]

  • Sogeti’s Strategy for AI & RPA in Testing

    Nov 26, 2018, by Dominique Raviart

      We recently caught up with Sogeti, a subsidiary of Capgemini, to discuss the use of AI and RPA in software testing. In testing, AI use cases are focusing on making sense of the data generated by testing and from ITSM and production tools. For RPA, adoption of RPA workflows and chatbots in automating testing services has to date been minimal. Continued investment in Cognitive QA[...]

  • Blue Prism Launches "Blue Prism Digital Exchange" to Accelerate RPA Value Realization

    Nov 13, 2018, by David Mayer

    Automation marketplaces are swiftly becoming a standard offering for leading RPA and intelligent automation providers, and with good cause. Automation is coming of age in the era of the ‘appified’ technology space, one in which tech buyers increasingly expect best practices and new capabilities to be offered on an as-needed, storefront basis. Within the space of a single year, such[...]

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