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NelsonHall Blog

  • Early Signs that 2015 will be a Boom Year for Benefits Administration

    Feb 19, 2015, by NelsonHall Analyst

    Barely two months into the year and there has been lots of activity across the benefits administration market, including new contracts, contract expansions, and M&A activity.  Contracts have come out of the U.S. and Europe, including the U.K. and the Netherlands. U.S. activity has come from both the private and public sectors, with deals ranging from as few as 800 employees to mor[...]

  • Infosys First Acquisition Under New CEO: In Support of "Renew the Core" Part of Strategy

    Feb 17, 2015, by Rachael Stormonth

    Infosys is to acquire Panaya, a vendor of automation technology for enterprise software management, for $200m in cash. Panaya is a privately held company backed by hi-tech VC firms including Benchmark Capital, HPV and Battery. The transaction is expected to close before March 31. Founded in 2005, and formerly known as ChangeSoft Technologies, Panaya is based in Ra’anana, Israel and h[...]

  • CMS BPO: Germany a Hot Spot in Continental Europe

    Feb 16, 2015, by NelsonHall Analyst

    Germany’s fiscal success story presents an interesting value proposition for the local customer management services (CMS) BPO market. Real GDP in Germany grew by 1.5% in 2014 and current forecasts indicate that, driven by a strong labor force, high consumption and favorable energy prices, Germany should be able to maintain this level of growth through 2015 and accelerate to around the 2.0% m[...]

  • Accenture to Acquire Agilex to Enhance Digital Capabilities and Agile Delivery for Federal Sector

    Feb 09, 2015, by Rachael Stormonth

    Accenture Federal Services (AFS) is to acquire Agilex Technologies, a privately-held provider of digital solutions for the U.S. federal government based in Chantilly, VA. Terms of the transaction were not disclosed.  The acquisition will enhance Accenture’s digital capabilities in analytics, cloud and mobility for federal agencies. It also will add agile delivery expertise. Agilex br[...]

  • Increased Adoption of Platform-Based Services and Emergence of DevOps within Resurgent SAP Outsourcing Point to Increasing Sophistication of U.K. Outsourcing Market

    Feb 09, 2015, by John Willmott

    Analysis of NelsonHall’s U.K. outsourcing contracts for 2014 shows that outsourcing is becoming more sophisticated in a number of key areas across both service delivery and contracting. Within service delivery: The role of Cloud was increasingly evident with for example the first HR BPO contracts based on Workday software emerging in BPO and IaaS contracts in support of SMEs becoming c[...]

  • Cognizant Looks to Deliver 15% Organic Growth in 2015 - Industry-Specific BPO Utilities a Key Part of the Growth Strategy

    Feb 09, 2015, by Rachael Stormonth

    A strong end to 2014 for Cognizant, with the disruption of Q2 results (due to client specific issues) now a fading memory. Q4 2014 revenues were up 16.4% y/y, up 13% y/y excluding Trizetto. And non-GAAP operating margin of 19.4% was within its targeted range. Q4 2014 revenue breakdown by vertical (and actual revenue growth) was: Financial services: $1,121m (+12.4%), with strong gr[...]

  • Securities Services Vendors Face Strong Headwinds as Downward Revenue Pressure Set to Accelerate in 2015

    Feb 05, 2015, by Andy Efstathiou

    Q4 2014 results from the top five U.S. headquartered securities services firms indicate that revenue growth for securities and custody services is slowing down. The two largest global custodians, BNY Mellon and State Street, along with Citibank, reported revenue decline in calendar year Q4 2014. The figures below show change in securities services revenue versus the prior quarter (q/q[...]

  • Talent Management and Global Reach the Key Drivers for HRO M&A Activity: 2014 Review and 2015 Outlook

    Feb 05, 2015, by NelsonHall Analyst

    By Amy Gurchensky, Liz Rennie and Gary Bragar With total HRO service growth in the high single digits in 2014, service providers are growing both organically and inorganically to meet clients’ needs. The primary reasons for M&A and partnerships across HRO service lines were to enhance service delivery capability (60%) and support geographic expansion (40%). Here we take a closer look [...]

  • IBM Cloud Infrastructure Investments Lead IBM Outsourcing Transformation

    Feb 04, 2015, by Rachael Stormonth

    Overall IBM Group revenues in 2014 declined 6% (-1% in CC and excluding divestitures). However, IBM is in the midst of a major adjustment of its portfolio. In line with this, the company is reporting $25bn in revenues (and 16% revenue growth) in 2014 (out of a total of $92.8bn) from its "strategic imperatives". IBM's acquisition of Softlayer, where it continues to invest strongly,[...]

  • CGI Q1 FY 15 Results: Claims A Strong Start to The Year, though Revenues Down in All Geos Apart from U.K.

    Feb 03, 2015, by Rachael Stormonth

    CGI CEO Michael Roach describes Q1 FY 2015 results as “strong”– and yet revenue was down in every region apart from the U.K. (putting aside the 0.9% CC growth in APAC to CDN$108.7m).  The 169% book-to-bill ratio achieved this quarter looks a lot less impressive when the CDN$2bn renewal with Bell Canada is excluded, when the global book-to-bill goes down to 90%[...]

  • DevOps Testing: TCS Takes the IP Way

    Feb 02, 2015, by Dominique Raviart

    TCS has briefed NelsonHall on the recent launch of its DevOps related IP, Non-Production Environment Tracking and Release Automation (NETRA). With NETRA, TCS Assurance Services Unit (ASU), the main testing unit of TCS, is pursuing its strategy originated with Intelligent Testing Systems (ITS) to develop broad-reaching IPs, encompassing open source software, COTS, and TCS-developed accelerators.[...]

  • TCS in France: Think Local, Act Global

    Feb 02, 2015, by Rachael Stormonth

    TCS Globally: High Market Cap, High Brand Value With over $15bn in revenues in CY 2014 (and FY 2015 revenues likely to be in the region of $15.5bn) TCS is not only one of the largest, fastest growing and most profitable service providers but is now also a top 5 IT services player (*) on the global stage. And TCS is also the most profitable of the Top 5, with an EBIT margin currently tracking at[...]

  • Xerox Services: A Solid End to 2014; Can Look to 2015 with Confidence

    Feb 02, 2015, by Rachael Stormonth

    “A lot has happened in the last 90 days and overall we're pleased with where we ended the year. We're reporting solid results that in some places exceeded expectations” Ursula Burns. Q4 summary: Services revenue was $2,725m, up 1.5% y/ y, and up 3% in constant currency: BPO CC growth was 4% (up from 2% in Q3) with growth in commercial healthcare payer, electronic[...]

  • ITO Spending Growth Dips Slightly & Bookings Flat in 2014, but Expect Improvement in 2015

    Jan 28, 2015, by Dominique Raviart

    This week NelsonHall held its quarterly IT outsourcing (ITO) Index webcast. We have conducted these calls for the last six years to monitor developments in ITO from a quantitative perspective. When we introduced the Index, ITO had largely moved from full outsourcing to a selective outsourcing approach, and Indian vendors were deploying their land and expand strategy with the occasional one-off meg[...]

  • HRO Predictions for 2015

    Jan 19, 2015, by Gary Bragar

    By Amy Gurchensky, Liz Rennie, Gary Bragar 2014 was a busy year for HRO with ~60 partnerships, mergers and acquisitions combined. We now take a look at what to expect in 2015 and beyond for each HRO service line, including service offerings, market developments, and growth. MPHRO driven by continued shift to cloud-based platforms The Multi-Process HRO (MPHRO) market will grow with a mi[...]

  • Tech Mahindra’s SOFGEN Acquisition Enhances Core Banking SI Capabilities and Drives Presence in Wealth Management

    Jan 16, 2015, by Andy Efstathiou

    Tech Mahindra has agreed to acquire SOFGEN to enhance its core banking systems integration (build, run, operate) capabilities. The acquisition is expected to close by the end of March. Swiss-headquartered SOFGEN is a specialist in Avaloq and Temenos platforms and also has capabilities in TCS BaNCS and Misys. SOFGEN has 450 employees, including >70[...]

  • NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Application Outsourcing

    Jan 14, 2015, by Dominique Raviart

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Application Outsourcing (AO) services. This NelsonHall Vendor Evaluation and Assessment Tool (NEAT) is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through Nel[...]

  • Performance Engineering and Testing: Tech Mahindra Pushes on IP

    Jan 12, 2015, by Dominique Raviart

    Tech Mahindra recently updated NelsonHall on its performance engineering (TMPE) capabilities.  The comments below complement an article on TMPE we wrote in January (see here). TMPE, part of Tech Mahindra’s Testing Services practice, is in high growth mode, having increased its headcount from 450 in early 2014 to 800 currently. Much of this growth has been driven by cross-sell[...]

  • Honduras Making Strides as a Contact Center Delivery Location

    Jan 12, 2015, by Vicki Jenkins

    I recently visited San Pedro Sula, Honduras, with CMS vendor Alorica. This nearshore America delivery location offers a low cost, educated workforce with strong native neutral Spanish delivery, as well as emerging support for English and Portuguese. The country is in the process of making English its official second language. Honduras, and specifically the city of San Pedro Sula, have battled n[...]

  • Software Testing: NIIT Technologies Investing in IPs and New Offerings

    Jan 08, 2015, by Dominique Raviart

    NIIT Technologies recently briefed NelsonHall on its testing capabilities. Headquartered in Noida, NIIT Technologies had FY 2014 revenues (ending March 31, 2014) of ~$389m, with an operating margin of 15.2%.  H1 FY 2015 revenues were ~$189m. Headcount at the end of H1 FY 2015 was 8.7k. The company is an unusual Indian Outsourcing Service Provider (IOSP) with a specialization i[...]

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