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NelsonHall Blog

  • HCL Increasing BPaaS Emphasis to Target Debt Reduction & Smart Metering Realization in the Utilities Sector

    Mar 14, 2016, by John Willmott

    The utilities sector is an important one for HCL. The company has worked with ~100 utilities and currently has 25 active utilities clients, with its utilities revenue primarily from the U.S., U.K., and Australia. To focus further on this sector, HCL has enhanced its capability to offer end-to-end and BPaaS-based services through a number of partnerships and is now going to market targeting[...]

  • Sopra Steria 18 Months After Merger: Solid Financial Performance - But Still No Leverage of BPS or Offshoring in Continental Europe

    Mar 14, 2016, by Dominique Raviart

    Sopra Steria announced recently its 2015 results (click here for more information on the recent results). The results contained a number of surprises. Our key take-aways from the results are discussed below. Strong Financial Performance in French Operations in Spite of Merger Credit is due to Sopra Steria’s management in managing the rapid turnaround of Steria France in spite of i[...]

  • IoT in Manufacturing: It’s Not Just About Efficiency

    Mar 10, 2016, by Mike Smart

    When you imagine how manufacturing companies might be making use of the Internet of Things (IoT), chances are the first image that comes to mind is of factory robots. These and SCADA systems have been providing remote monitoring and management systems for many years, well before the term IoT was coined. And, as you’d expect, manufacturers are integrating IoT-based solutions into their M2M sy[...]

  • Innovation is Key to Increasing Employee Engagement

    Mar 09, 2016, by NelsonHall Analyst

    It’s no secret that employee engagement levels remain low. Gallup found that the number of employees engaged in the U.S. remained at around 32% in 2015 (13% worldwide). Furthermore, over the last five years, employee engagement levels have remained relatively consistent, floating between 29% and 32%. While there are many reasons why employees are disengaged, organizations need to be proac[...]

  • TCS Bringing AI to Software Testing Automation

    Mar 08, 2016, by Dominique Raviart

    TCS recently introduced 360 Degree Assurance (360), an AI-based IP, based on analyzing data gathered from several sources across the IT software development life-cycle. Current use cases cover defect root cause analysis and for test case optimization. 360 follows the introduction last year by TCS Assurance Services Unit (ASU) of NETRA, proprietary IP which helps automate the Dev-to-Ops cycle. N[...]

  • Internet of Things: Connected Vehicle Market Driving Towards $1.5Bn by 2020

    Feb 24, 2016, by Mike Smart

    This is the first in a series of blogs looking at various aspects of the Internet of Things (IoT) market. Here I take a look at the use of IoT in the connected vehicle space, and at the shape of market potential. IoT can be used to build connected vehicle systems to enable: Vehicle-to-vehicle communication so that vehicles can update each other on road conditions, allow vehicles to proper[...]

  • New From Old: How Intelenet is Emerging from the Shadow of Serco

    Feb 19, 2016, by Ivan Kotzev

    At the end of 2015, private equity group Blackstone closed the purchase of Serco’s private sector BPO business for £250m (~$375m), and the company has now rebranded to its original name, Intelenet Global Services. Today, Intelenet employs ~55k staff across 66 delivery centers in eight countries, providing Customer Management Services (CMS), F&A, Knowledge Management, and ITO servic[...]

  • Limiting Input to the Digital Testing Conveyor Belt: IBM Emphasizes Combinatorial Test Design

    Feb 19, 2016, by Dominique Raviart

    IBM Quality Assurance and Testing Services (QA&TS) practice recently briefed NelsonHall on its approach to managing test cases and on reducing the numbers of test case automation, beyond pair-wise testing. Before we jump into the details of IBM QA&TS’ offering, let’s step back for a few moments: software testing remains a very human labor-intensive activity. If we take a man[...]

  • The Truth About Freemium Research

    Feb 18, 2016, by Paul Connolly

    For over a decade, freemium has been the ubiquitous business model for fledgling internet firms and the developers of smartphone apps. Users sign up for free to enable basic features, and are then drawn into subscribing to various levels of premium functionality. More recently, the freemium model has been the subject of considerable attention in the B2B market research space, with some rather extr[...]

  • Looking Below the Covers of Cognizant's Recent Soft Guidance

    Feb 16, 2016, by Rachael Stormonth

    Last week, Cognizant released results for Q4 and full year 2015. At first glance, results looked strong. Q4 revenues were $3,232.5m, up 17.9% y/y, up 16% in CC, and adjusted operating margin was 19.6%, up 18 bps y/y and in the middle of the company's target range of 19%-20%. If we look at Q4 2015 revenue performance in Cognizant’s two largest vertical groups: Financial Services,[...]

  • U.K. RPO Vendors Expand Service Offering, Extend Global Coverage

    Feb 16, 2016, by Gary Bragar

    NelsonHall research shows that the top vendor selection criteria for buyers of RPO services include having a geographic footprint aligned with client geographies, and the ability to scale geographically to meet future needs. Over the last few years U.K.-based vendors in particular have been expanding their RPO and related recruiting and talent offerings globally, via M&As, partnerships and/or [...]

  • Wipro Makes Fresh Start in U.S. Healthcare Payer BPS with HealthPlan Services Acquisition

    Feb 12, 2016, by NelsonHall Analyst

    Wipro announced yesterday it is to acquire Tampa-based HealthPlan Services (HPS) from Water Street Healthcare Partners for $460m, including a $20m deferred consideration. HPS' 2015 revenues were $223m. It has achieved a CAAGR of 38% in the last three years, driven both from adding new healthcare payers and from the increase in individuals or groups eligible for[...]

  • Consulting & Ongoing AMS Support: The Focus for Cloud-Based HR Services

    Feb 11, 2016, by NelsonHall Analyst

    The cloud-based HR services offering contains many of the same services that traditional HR BPO/multi-process HRO (MPHRO) suppliers have provided, plus a few new components. Services can be divided into the three broad categories of pre-deployment, deployment, and post-deployment services: Pre-deployment services include HR cloud consulting, focusing largely on HR SaaS technology selection a[...]

  • How Banks Can Develop a FinTech Roadmap to Drive Performance Improvement

    Feb 11, 2016, by Andy Efstathiou

    Much has been written about FinTech in banking. However, the focus has been on functionality enablement and consumer experience, with little insight into what the limits of FinTech benefits might be (and how that would shape an implementation strategy) or how banks can enable a roadmap that drives process improvement. Here I address both of these questions. What are the reasonable goals of FinT[...]

  • Fidelity’s Private Health Exchange Offers Holistic Benefits Admin Experience for SMEs

    Feb 05, 2016, by NelsonHall Analyst

    For the last year, Fidelity has quietly been operating Fidelity Health Marketplace, a private benefits exchange, for a small number of SMEs in Massachusetts and New York. Fidelity Health Marketplace is a natural progression for Fidelity, which has been providing H&W services to large market organizations since 1995. Fidelity Health Marketplace is a one-stop shop that assists companies with [...]

  • RPO M&A Activity Makes a Flying Start in January 2016

    Feb 04, 2016, by Gary Bragar

    As discussed in a recent blog, acquisitions in Recruitment Process Outsourcing (RPO) have become increasingly aggressive year-on-year, and the pace of M&A activity shows no sign of diminishing, with three deals already done in January 2016: TrueBlue’s acquisition of Aon Hewitt’s RPO business The completion of the merger between Pontoon and its sister company, hyphen Orion[...]

  • Aon Hewitt Tightens Strategic Focus, Expands Workday Cloud Capabilities

    Jan 26, 2016, by NelsonHall Analyst

    For years, Aon Hewitt has been focused on strengthening its HR outsourcing capabilities around its principal offerings of benefits administration, HR BPO/multi-process HR outsourcing (MPHRO), and RPO services. However, over the last year, Aon Hewitt has sold several businesses as part of a larger restructuring plan: Payroll in Asia Pacific was acquired by Everstone Capital and is now operati[...]

  • NelsonHall Predicts 2% Growth in IT Services Spending in 2016

    Jan 25, 2016, by Dominique Raviart

    NelsonHall is predicting 2% growth (in local currency) in IT services spending in 2016. This mild growth will be driven by project services (up 3%) while IT outsourcing will be up 1% and maintenance down 1%. Digital transformation services (see note & below) will drive growth (up 18%) along with software testing (still growing in low double-digit figures). 2016 Enterprise Spending in O[...]

  • RPA: What BPS Can Learn from Software Testing and DevOps

    Jan 25, 2016, by Dominique Raviart

    For professionals involved in BPS activities, it might be a surprise that software testing (ST) shares a lot of similarities with BPS. Like many forms of BPS, ST is labor intensive – the largest software testing vendors now have up to 30k career testers and 20k has become the new norm. Like BPS, ST has adopted process improvement in a big way. And like BPS, ST is looking at process auto[...]

  • Excelity Global Exemplifies HRO M&A Activity in Asia Pacific

    Jan 21, 2016, by Gary Bragar

    HRO has been one of the most active markets for acquisitions in recent years and 2015 was no exception, with ~30 acquisitions across all HRO service lines (up from 25 in 2014). M&A activity in benefits administration has remained high, while RPO acquisitions have become increasingly aggressive year-on-year. However, payroll M&As have also been ticking along nicely. One notable event was Ev[...]

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