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  • How NIIT Technologies is Transforming Testing Activities for Agile Projects

    Oct 20, 2016, by Dominique Raviart

      NIIT Technologies is undergoing significant change with its software and software product testing services, reflecting the impact of agile projects for building digital applications. We recently spoke with the head of their CoE for Agile and DevOps to find out more. NIIT Tech Embedding Testing Work in Agile Development Activities The iterative nature of agile requires test[...]

  • OneSource Virtual’s Global Workforce Administration Initiative Set to Fuel Growth

    Oct 20, 2016, by NelsonHall Analyst

      One of the top HR initiatives for organizations has been to replace legacy on-premise systems with cloud-based technology. In fact, as of Q4 2015, ~44% of organizations have moved core HR to the cloud according to PWC’s annual HR Technology Survey. This trend will not only continue, but will naturally expand to other HR functions, including payroll, followed by time and at[...]

  • Luxoft Diversifying Offerings, Clients & Delivery as it Eyes $1Bn Revenues by 2018

    Oct 14, 2016, by David McIntire

    At a recent analyst and advisor event held at its Kiev, Ukraine delivery center, Luxoft showcased its offerings and experiences to demonstrate how it intends to achieve its stated goal of 20% CAGR revenue growth, taking it from $651m in the current fiscal to $1bn by the end of its FY18 (March 31, 2018). And though the word diversification wasn’t mentioned, it was evident that this is very mu[...]

  • Testing Platforms – The Emerging Opportunity to Commercialize Vendor Testing IP

    Oct 13, 2016, by Dominique Raviart

      In recent years, the software development life cycle has become increasingly automated as IT service vendors seek to drive greater efficiencies in software development and maintenance, and increase their ability to scale. This is true for testing as well as for wider software development support. Initially, as elsewhere, the increasing automation of testing was based on the develo[...]

  • Asia Pacific Payroll Market Making Significant Strides

    Oct 13, 2016, by Gary Bragar

      NelsonHall’s recently published Payroll Outsourcing market analysis reveals that the Asia Pacific market is forecast to grow at 11% CAAGR to reach $1.2bn by 2020, which is approx. twice the rate of the overall market. Along with Latin America, APAC is the region seeing the highest growth, with increasing demand for outsourcing solutions in relatively immature markets. Growth is[...]

  • SQS' Professional Services Transformation Almost Complete: Organic Growth Now In Sight

    Oct 13, 2016, by Dominique Raviart

    We recently talked to Diederik Vos and René Gawron, respectively CEO and CFO of SQS, to reflect on SQS’ financial H1 2016 performance and on strategic initiatives. Service Mix Transformation Impacts Revenue Growth in H1 2016 On the surface, the performance of SQS in H1 2016 was mixed: revenues were up 10.9% y/y but flat at constant currency/perimeter (CC/CP); and an adjusted PBT[...]

  • Cognizant Strengthens Back-Office Shared Services Capability in Nordics with Frontica

    Oct 07, 2016, by Rachael Stormonth

    This week saw the news that Cognizant will be acquiring Norwegian oil and gas services group Akastor’s IT and BPO captive Frontica Business Solutions for NOK1,025m (~$128m). Frontica’s staffing business Frontica Advantage is not a part of the transaction. In 2015, Frontica generated revenues of NOK 4,919m (~$610m), down 14.5% y/y. 2016 has seen further market softening and Q2 2016 r[...]

  • TCS Moves KYC Compliance Beyond Remediation to Customer Insight

    Oct 07, 2016, by Andy Efstathiou

      Over the last five years, banks have been focusing their operational investments and executive mindshare on compliance, and in this time the cost of compliance activities has increased ten-fold. Also, in the last three years, the focus for compliance has been on customer profile activities that utilize reference data – e.g. Know Your Customer (KYC), Anti-Money Laundering (AML),[...]

  • Atos Gets Into Health in the U.S. with Anthelio

    Oct 05, 2016, by Rachael Stormonth

      Atos (which some years ago was at risk of itself being consolidated), is today one of the more effective consolidators in the IT services industry, with impressive experience of taking on challenging low-margin (or loss-making) businesses and turning them around in super quick time. Last week, just 14 months after its acquisition of the IT outsourcing business of Xerox Corp, Atos [...]

  • CMS Takes Center Stage for Conduent, the New Face of Xerox Services

    Oct 05, 2016, by Ivan Kotzev

      From January 1st 2017, Xerox will separate its business process services (BPS) business into a public company called Conduent (trading under the ticker CNDT on NYSE). Conduent will have approximately ~$7bn revenue and over 96k employees. I recently spoke with Chuck Koskovich, Executive Vice President Customer Care Services at Xerox Services, about the implications of the split o[...]

  • HCL Technologies – Automotive, Autonomics & Partnerships Key Elements of its Future Growth

    Oct 04, 2016, by Rachael Stormonth

    HCL Technologies’ (HCL) twitter hashtag for its recent adviser and analyst event in Sweden was #HCLBigLeap, which led us to expect to hear some big news items. The jam-packed sessions did provide an overview of many recent and current developments – but the big news item was finally disclosed in an individual blog the following day (more of which later). We heard from many clients a[...]

  • A Closer Look at Benefits Administration in H1 2016: Part 3

    Sep 29, 2016, by NelsonHall Analyst

    In the third and final blog in the series examining the benefits administration market, I take a quick look at what health & welfare (H&W) services vendors have done recently to improve the participant experience. Historically, choice within employer-sponsored health plans has been limited, and the need to provide an engaging participant experience was non-existent. Employers’[...]

  • ADP Improves the Candidate Experience for Follett Corporation

    Sep 26, 2016, by Gary Bragar

      ADP’s recent annual Analyst Day was held at its new Innovation Lab in Pasadena, California, with CEO Carlos Rodriquez and others articulating ADP’s strategy and vision for its clients. Top of Rodriquez’s list of priorities was the ability to meet the global talent needs of clients, the importance of which was underscored by several client presentations, including on[...]

  • Gen 2.0 Customer Analytics in Banking: IBM Operationalizes its Capabilities

    Sep 23, 2016, by Andy Efstathiou

    NelsonHall attended the IBM Forum for Financial Services event in New York this past week, which focused on how bank customers are using IBM’s cognitive offerings. IBM has been investing heavily in services and technologies to enable deeper insight into financial institutions’ customers, starting 18 months ago with the development of Watson-based analytic assets. IBM’s the[...]

  • SE2 Eyes Growth through Platform Enhancement & Life Insurance Market Expansion

    Sep 21, 2016, by NelsonHall Analyst

      At SE2’s Partnership Forum in Boston last week, the main theme was ‘FutureProof’, and specifically how to prepare and guard your company from regulatory and operational uncertainties. In effect, the life and annuities insurance BPS vendor is future proofing itself by investing heavily in its infrastructure, middleware, and platform capabilities to address its own fu[...]

  • A Closer Look at Benefits Administration in H1 2016: Part 2

    Sep 19, 2016, by NelsonHall Analyst

    NelsonHall’s Targeting Benefits Administration Services market analysis report, which will be published later this month, finds that the top driver for organizations outsourcing benefits administration is to improve the participant experience. Accordingly, both retirement and health & welfare (H&W) services vendors have been investing heavily in their respective areas to enhance [...]

  • CSS Corp’s Enterprise Product Lifecycle Support: Integrating CX with Product Development

    Sep 15, 2016, by Ivan Kotzev

    The explosion of connected devices and IoT products promises a greater volume of technical support interactions and increased customer demand for proactive and always-on assistance through the lifecycle of a product. In turn, these requirements force customer experience (CX) providers to be involved with the product manufacturers at new levels, participating in development and testing, sales g[...]

  • IBM Reinvigorating Its Enterprise Application Services by Developing Watson-Enabled Industry Solutions

    Sep 14, 2016, by David McIntire

    Unsurprisingly, given its investment in, and focus on, Watson, IBM declared at a recent Alliances Analyst Day that 2016 is 'the year of cognitive'. The intent of the meeting was to look broadly at how IBM is working with its key alliance partners, including SAP, Oracle, and Microsoft, and it is clear that IBM’s focus is on incorporating cognitive capabilities and broadening th[...]

  • A Closer Look at Benefits Administration in H1 2016: Part 1

    Sep 13, 2016, by NelsonHall Analyst

    In this, the first of three blogs on the current benefits administration outsourcing market, I take a brief look at what’s been happening in H1 2016. Benefits administration accounted for ~40% of HRO contract activity in the first half of 2016, with a heavy emphasis on renewals and contract extensions. Approximately 90% of contracts were from private sector organizations, with a stron[...]

  • How the Smart Energy IoT Market is Hotting Up

    Sep 08, 2016, by Mike Smart

      NelsonHall estimates the Smart Energy IoT outsourcing market to be worth ~$260m in 2016, sitting third behind the Connected Car and Smart Manufacturing IoT markets. Smart Energy is of major importance, with government policy around the world strongly influencing its widespread adoption, and here I take a brief look at the background of the Smart Energy IoT market, and at some of the [...]

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