DEBUG: PAGE=domain, TITLE=NelsonHall Blog,ID=1469,TEMPLATE=blog
toggle expanded view
  • NelsonHall Blog

    We publish lots of information and analyst insights on our blogs. Here you can find the aggregated posts across all NelsonHall program blogs and much more.

    explore
  • Events & Webinars

    Keep up to date regarding some of the many upcoming events that NelsonHall participates in and also runs.

    Take the opportunity to join/attend in order to meet and discover live what makes NelsonHall a leading analyst firm in the industry.

    explore

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Search research content:

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(0) { }
from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

NelsonHall Blog

  • HCL Awarded 11-Year Life BPO Contract Renewal to Consolidate Services by Chesnara

    Aug 19, 2014, by John Willmott

    Chesnara plc, the life assurance consolidator, has awarded a life & pensions BPO contract renewal to HCL Insurance BPO Services Limited ('HCL') which consolidates the services provided in the existing arrangements and which extends the service for a further 11 years. The service scope across the various books remains unchanged, as do the broad service levels. HCL’s original co[...]

  • Workday Increasingly Important to HR BPO Vendors as Momentum Continues

    Aug 19, 2014, by Gary Bragar

    The latest large partnership and implementation of Workday was announced August 13, 2014 by CSC who will establish a consulting practice enabling clients to transition to Workday, and also deploy Workday internally to ~70k employees globally. The move to launch Workday consulting and implementation practices, often alongside HR BPO capability, has already achieved considerable momentum. Similar[...]

  • T-Systems Elaborates on Dynamic Workplace Offering

    Aug 19, 2014, by Dominique Raviart

    T-Systems recently updated NelsonHall on its virtual desktop service offering, Dynamic Workplace, its new brand name for Future Workplace, a virtual desktop offering introduced in 2013. T-Systems Dynamic Workplace was introduced to address client needs for virtual desktop and mobility overall, based on a centralized approach to applications and data. T-Systems with this offering has taken sever[...]

  • High Levels of HRO M&A Activity in H1 2014 Led by Benefits Administration Acquisitions

    Aug 14, 2014, by NelsonHall Analyst

    Overall H1 HRO M&A activity is up year-over-year, and acquisition activity has increased in nearly all service lines except learning.   While learning M&A activity was high in H1 2013, this year, M&A activity in H1 2014 was strongest in the benefits administration market, and it’s occurring in both the U.S. and U.K. as vendors strengthen their DC contribution capability.&[...]

  • CSC Explains its SAP Next-Gen Offering

    Aug 12, 2014, by Dominique Raviart

    CSC recently briefed NelsonHall on its SAP Next-Gen offering, unveiled in June 2014. CSC’s SAP practice is relatively large within CSC (headcount 7.7k, ~10% of CSC’s overall 80k). CSC has recently engaged in a service portfolio refresh to increase its differentiation through more specialized SAP-related services. This differentiation relies on adoption of automation tools and enhanc[...]

  • Sopra Highlights Application Management Capabilities Before Likely Merger with Steria

    Aug 12, 2014, by Dominique Raviart

    Sopra recently updated NelsonHall on its application management (AM) capabilities. In 2013 Sopra generated ~€393m revenues from AM, or ~29% of its total revenues. The company is a top application management vendor in its domestic market, along with Accenture, Capgemini, Atos CGI, and IBM. Key AM clients of Sopra include Airbus, Orange, SFR, Crédit Agricole, EDF, Auchan, SNCF, BN Pariba[...]

  • IBM Removes Major Inhibitor to Hybrid Cloud Adoption by Patenting Technique to Manage Location of Cloud Data

    Aug 09, 2014, by John Willmott

    IBM has patented a technique to allow users to dynamically choose or change the location where public and private cloud data is stored.This is clearly a very important development in legitimizing cloud use for production applications, where country and industry regulators can take a very strong view on the geographies in which data, particularly customer data, can be stored. Potentially th[...]

  • CSC Expands Partnership with IBM to Enhance Capability as Cloud Service Integrator and Manager

    Aug 09, 2014, by John Willmott

    CSC has expanded its partnership with IBM to enhance its ability to offer hybrid cloud and mobility services. In particular, the partnership emphasizes CSC's continuation and development of its role as a cloud service integrator and manager, rather than as a direct provider of capital-intensive IaaS services. CSC has a large client base for traditional data center management, frequently using [...]

  • NelsonHall Launches Self-Service Market Forecasting Tool

    Aug 07, 2014, by John Willmott

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool, the NelsonHall Self-Service Forecasting Tool” to assist organizations in downloading market forecasts customized to their business requirements. This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and [...]

  • Cognizant Q2 2014 Results: Delivers on Revenues, Margins, But Share Price Falls on Reduced Guidance. Over-Reaction, We Feel

    Aug 06, 2014, by Rachael Stormonth

    So why has Cognizant’s share price taken such a battering today, after such strong topline growth (16.5%, at the mid-point of prior guidance) and a non-GAAP operating margin of 21%, above the company’s target range of 19% to 20%? (see here). Quite simply because of the revised revenue guidance for 2014 from growth of at least 16.5% to at least 14%. This is a huge[...]

  • HCL Q4 FY 2014 Results: IT Infrastructure Services, Europe Dominate Growth; Application Services Relatively Soft

    Aug 05, 2014, by Rachael Stormonth

    At first glance, its Q4 FY 2014 results look like another impressive quarter’s performance from HCL Technologies (HCL), with the strongest y/y topline growth since Q2 FY 12 (to 14/6%) and ongoing y/y margin improvement (to 24.1%). (See here for full details). Look more closely, however, and, while the performance is undoubtedly very strong, it tends to be concentrated in a few service lines [...]

  • European IT Services Majors Deliver on Margin Improvements in H1; H2 Margins Will Be Impacted by Consolidation

    Aug 05, 2014, by Rachael Stormonth

    The H1 results from the European majors Atos, Capgemini, Sopra, all France-headquartered, are now in - also those of Sopra, about to merge with Steria. So what does this tell us, about the progress of these firms and the state of the European market and what should we expect in H2 2014? The average constant currency revenue growth experienced by these firms in H1 2014 was 1.4% with Steria and S[...]

  • MPHRO Supplier Focus on the Core Reflected In NEAT CSAT

    Aug 04, 2014, by Gary Bragar

    In addition to providing assessments of MPHRO vendor capability, the NelsonHall Evaluation and Assessment Tool (NEAT) for MPHRO, published July 29, 2014, http://bit.ly/1uDunOq supports an analysis of customer satisfaction within MPHRO by service line. Based on client interviews conducted globally covering vendors providing MPHRO across all regions, the analysis covers satisfaction within the [...]

  • Raytheon, GM and the U.S. Army Partner to Provide Training to Returning U.S. Soldiers

    Aug 04, 2014, by Gary Bragar

    Raytheon has partnered with the U.S. Army and General Motors to provide training to returning soldiers to be GM Service Technicians at GM dealerships. The GM dealerships hire ~2,500 technicians annually and often have difficulty finding the talent needed. The Shifting Gears: Automotive Technician Training Program, is a multi-year partnership between Raytheon, GM and the U.S. Army. The training,[...]

  • Buy Rather than Build Continues to be a Key Theme in Insurance BPO in EMEA

    Aug 01, 2014, by NelsonHall Analyst

    Be it in support of healthcare, the London market or consulting capabilities, the U.K. insurance BPO market is seeing a lot of acquisitive action from four major players who have already made significant acquisitions in the H1 2014.  Starting with two of the most acquisitive vendors in insurance BPO: Innovation Group and Quindell continue to build operational scale Earlier this month, A[...]

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Multi-Process HR Outsourcing

    Aug 01, 2014, by NelsonHall Analyst

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in multi-process HR outsourcing (MPHRO). The MPHRO tool is available to NelsonHall clients and is also available for a limited period free-of-charge to strategic sourcing managers. In addition to a comparison of overall ve[...]

  • Genpact Q2 Results: The Transformation Remains a 'Wait & See' Game

    Aug 01, 2014, by NelsonHall Analyst

    Genpact’s Q2 2014 results show similar mid-single digit (5%) top line growth to Q1 (4.9%), in line with prior guidance for the year of 4%-6% (this has now been adjusted to 5-7% to include a revenue contribution from its Q2 acquisition of Pharmalink). But it is substantially below the 12.1% growth seen in 2013.   EBIT margin was 13.0%, down both sequentially (-7 bps) and y/y (-157 bps[...]

  • Mastercard is Growing Faster than Visa in the Fast Growing Markets

    Aug 01, 2014, by Andy Efstathiou

    Mastercard and Visa are taking very different approaches to the payments market, resulting in very different operating outcomes. Mastercard is focusing on growth in emerging markets and merchant acquiring (especially consulting services for merchants); Visa is pursuing mature markets with aggressive cost control and sales incentives to drive revenue growth.  Top line results for [...]

  • Teleperformance H1 Results: Recent Acquisitions Look Set to Bear Fruit

    Jul 31, 2014, by NelsonHall Analyst

    With like-for-like growth of 10.3% this is another strong quarter for Teleperformance although it continues to be challenged to its exposure to exchange rate fluctuations in the LATAM region resulting in reported revenue growth of 4.1%. Its Brazil business is contending with a stalling economy and a sharply depreciating currency, although it is still profitable and[...]

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Payroll Outsourcing

    Jul 30, 2014, by Gary Bragar

    The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Payroll Outsourcing is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON. The NEAT tool for Payroll Outsourcing is part of NelsonHall’s “speed-to-source” initia[...]

close