DEBUG: PAGE=domain, TITLE=NelsonHall Blog,ID=1469,TEMPLATE=blog
toggle expanded view
  • NelsonHall Blog

    We publish lots of information and analyst insights on our blogs. Here you can find the aggregated posts across all NelsonHall program blogs and much more.

    explore
  • Events & Webinars

    Keep up to date regarding some of the many upcoming events that NelsonHall participates in and also runs.

    Take the opportunity to join/attend in order to meet and discover live what makes NelsonHall a leading analyst firm in the industry.

    explore

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Search research content:

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(0) { }
from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

NelsonHall Blog

  • Virtusa Deepens its BFSI Testing Capabilities with Polaris Acquisition

    Jul 08, 2016, by Dominique Raviart

    Earlier this year Virtusa acquired Polaris, now rebranded as VirtusaPolaris. Polaris was a mid-sized (~$300m revenue) ADM pure-play (it had spun off its Intellect software product unit in 2014) specializing in BFSI sectors (95% of revenues, NelsonHall estimate), in particular treasury and capital markets (~52% of revenues in Q4 FY 2016, the period ending March 31, 2016), corporate banking (~19%) a[...]

  • Platform-Based BPS: Driving Process Efficiency & New Business Model Adoption in Retail Banks

    Jul 07, 2016, by Andy Efstathiou

      Here I take a look at how platform-based business process services (BPS) is yielding benefits for retail banks – specifically, delivering manual processes with greater efficiency, increasing automation, and delivering transaction products at scale. Delivering manual processes with greater efficiency Retail banking (RB) BPS is a large-scale, mature business with high adop[...]

  • Smart City IoT Outsourcing Market to Top $2bn by 2020

    Jun 30, 2016, by Mike Smart

      Smart Cities is one of the fastest growing segments within the burgeoning internet of things (IoT) outsourcing market. Currently worth just ~$140m, NelsonHall forecasts the global market for Smart Cities IoT outsourcing to grow by 75% CAGR over the next five years, taking it to ~$2.15bn by 2020. IoT is being applied in commercial buildings and homes, and in urban infrastructures s[...]

  • Diversity & Inclusion: PeopleScout Focuses on Improving the Hiring Process

    Jun 28, 2016, by Gary Bragar

      RPO provider PeopleScout recently held a client forum to discuss key recruitment themes, one of which was a discussion around Diversity and Inclusion (D&I) led by Dr. Arin Reeves. This focused on the importance of D&I, including the tendency for diverse groups to outperform non-diverse groups in solving problems, and how D&I can support the hiring process. Tips on how [...]

  • IBM Cloud Computing: Hybrid, IoT, Cognitive ... and Video

    Jun 27, 2016, by Dominique Raviart

    NelsonHall recently attended a cloud computing event hosted by IBM, its first such event in Europe since it introduced a new segment structure at its investor briefing in February. With this new structure in place, plus the recent addition of revenue disclosures for cloud from each segment, we were interested in the extent to which IBM is combining its relevant cloud capab[...]

  • Driving Sales with CMS Analytics at Firstsource Mumbai

    Jun 24, 2016, by Ivan Kotzev

    The traditional inbound phone sales process is giving way to a multichannel environment, where the customer is in control – usually visiting the company website first and expecting to connect with a sales rep immediately, more commonly over webchat, and then deciding on a purchase. The challenges for customer service teams are two-fold: Training agents to sell via chat, with all the re[...]

  • Now That Brexit Is Reality, How Will It Impact Talent Acquisition in the U.K.?

    Jun 24, 2016, by Gary Bragar

    Yesterday, the people of the U.K. did what many thought unlikely, and voted the nation out of the European Union (EU). And while the wider political ramifications surrounding ‘Brexit’ start to unravel, what might be the impact on talent acquisition and the related outsourcing industry?  It’s still unclear what kind of agreement Britain and the EU will negotiate post-B[...]

  • Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

    Jun 23, 2016, by NelsonHall Analyst

    This is the first in a series of blog articles looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. First up: Wipro.     Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partn[...]

  • NGA HR Illustrates Client Centricity with Boston Scientific

    Jun 17, 2016, by Gary Bragar

    Last week, NGA HR held it fifth annual U.S. analyst event at which it described the key elements of its strategy, including a focus on foundational HR processes, helping clients on their journey to digital HR, and differentiating through flexible global delivery and technology platforms. NGA HR also placed significant emphasis on ‘client centricity’ across every sector it operates in. [...]

  • Evolving a CMS Client Relationship: A Sutherland Case Example

    Jun 16, 2016, by Ivan Kotzev

    Increasing emphasis on improved customer experience is driving customer management services (CMS) outsourcing deals to evolve, with vendors providing domain expertize, analytical insights, transformational capabilities, and access to new channels/technology across the entire contract duration. On the client side, this translates into working with fewer vendors sourcing multiple functions and geogr[...]

  • Mindtree Invests in Testing Automation

    Jun 15, 2016, by Dominique Raviart

    Mindtree recently briefed NelsonHall on its work in testing automation, in particular on its Dynamic Test Engineering Platform (DTEP) IP which the company launched in 2015. With DTEP, Mindtree is centralizing access to several IPs and accelerators and hosting them on the cloud or on premise. DTEP, which automates the testing life cycle, includes several elements: Test support services i.e. d[...]

  • Creating Digital Transformation: Q & A with NelsonHall CEO John Willmott

    Jun 09, 2016, by Paul Connolly

    This week, HGS announced the launch of their DigiCX suite of digital solutions, which integrates web self-service, live support via chat, text, social media, and voice, and optimizes the CX with analytics and automation. When it embarked on this latest phase in its development a year and a half ago, HGS consulted NelsonHall “to help validate our direction, sharpen our solution approach, and [...]

  • Infosys Applying AI to Test Automation

    Jun 03, 2016, by Dominique Raviart

    Infosys has briefed NelsonHall on several automation testing initiatives based on analytics, AI/machine learning and robotics. The software testing services industry continues to impress with its level of investment in IP and automation. Gone are the days when testing service vendors were talking about their testing frameworks and set of standalone accelerators and test case repositories. [...]

  • Alorica Acquires EGS to Become Global Top 3 CMS Vendor: Healthcare Business Key to Growth

    Jun 02, 2016, by Vicki Jenkins

    Andy Lee, Alorica founder and CEO, shared with me last summer that his goal was to become the number one CMS vendor (by revenue) serving N. America. Well, now he is closing in on that goal, with Alorica entering into a stock purchase agreement to acquire Expert Global Solutions (EGS). With EGS, we estimate Alorica’s pro forma 2015 North American revenues are ~$1.8bn, closing the re[...]

  • CGI: Combining Effective Consolidation with Platform-Based Services

    May 31, 2016, by Rachael Stormonth

    In August 2015, we asked ‘Is CGI Ready to Pull the Acquisition Trigger?’It’s been four years CGI’s last big acquisition (Logica), and CGI watchers are still waiting to see what big move CGI will make next. Here I take a look at what’s driving CGI’s growth plans, and what we should expect next. As a consolidator, CGI positions on taking a long-term strategic v[...]

  • Tech Mahindra Explains its Pininfarina Majority Stake Acquisition

    May 31, 2016, by Dominique Raviart

    NelsonHall recently had a discussion with the head of the Integrated Engineering Services (IES) unit of Tech Mahindra regarding its 2016 acquisition of Pininfarina (along with parent company Mahindra & Mahindra). Turin-based Pininfarina is an icon in the world of automotive design, having serviced the likes of Ferrari for 80 years. It is a company of relatively limited size (€87m in 2015 [...]

  • Sitel Chennai: Improving Processes & People for Enhanced Customer Experience

    May 25, 2016, by Ivan Kotzev

    NelsonHall recently visited Sitel at their contact center in Chennai to experience operations at first hand and to discuss the evolving CMS outsourcing industry. Only five months ago, in December 2015, the South Indian floods hit Chennai and access to the Sitel center was blocked. Over 70 employees stayed behind in the office at Ramanujam IT Park, where the company provided beds and food, while tr[...]

  • TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software

    May 25, 2016, by John Willmott

    Much of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is still at the early growth stage in the wider market: while a number of financial services firms have already [...]

  • CSC/ HPE ES Merger: A Logical Next Step for Both Companies to Accelerate Their Transformation? The Jury's Out

    May 25, 2016, by Rachael Stormonth

    Yesterday evening provided what was possibly the biggest surprise in the IT services industry for some time: the news that Hewlett Packard Enterprise (HPE) is spinning off its Enterprise Services business via a Reverse Morris Trust (RMT) to HPE shareholders, for the business to be able to merge with CSC in a tax-efficient manner. Firstly, here are a few of the details of the transaction, which [...]

  • Capgemini Looks to U.S. for Makeover as it Prepares for 50th

    May 23, 2016, by Rachael Stormonth

    Next year will mark Capgemini’s 50th anniversary, and it is looking to its U.S. operations to spearhead a reinvention as a next generation IT and business process services provider, one where it positions as an innovator that is bold and capable of acting at speed in helping clients optimize and disrupt the way they do business. This is reflected in an aspirational statement for th[...]

close