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  • HCL Targets Industry-Specific Processes with RPA - Significant Presence Developing in Banking Sector

    Sep 17, 2015, by John Willmott

    HCL began its robotics program in late 2013. Since then HCL has invested ~$1.5m in robotics, (ToscanaBot Automation Framework), via its HCL ToscanaBot center of excellence, which currently employs a team of ~25 personnel and is planned to grow to 50+ personnel by 2016. HCL estimates that its robotics practice currently has an FTE impact of around 2,000 with this expected to grow to ~8,000 FTE impa[...]

  • Expanding & Diversifying the Talent Pool to Meet Employer Hiring Needs

    Sep 04, 2015, by Gary Bragar

    Last month Allegis Group announced it has combined GettingHired into its Allegis Global Solutions (AGS) business. GettingHired was acquired by Allegis Group in 2012, keeping its own brand, and is now being integrated into AGS’ talent offering, including RPO, in North America. GettingHired provides a talent pool made up of individuals with disabilities who are seeking to fill positions fro[...]

  • DevOps & Beyond: Tech Mahindra’s Continued Focus on Testing Automation

    Sep 03, 2015, by Dominique Raviart

    Tech Mahindra Testing Services recently briefed NelsonHall on several of its IP investments, specifically around DevOps, its Integrated Automation Framework (iAF), and its connectors for scriptless automation software products. Software testing remains a labor-intensive activity, and the main testing automation software products continue to be mostly used in test execution. IT services vendor I[...]

  • Minacs’ Digital Vision for CMS in the Automotive Sector

    Sep 01, 2015, by Vicki Jenkins

    Minacs has a strong tradition of supporting the automotive industry: over six years ago, the sector made up ~70% of overall revenues, and it now stands at ~45% due to diversification across multiple sectors. Consequently, Minacs has a vision for supporting the connected car, aiming to deliver seamless CMS solutions for any wirelessly connected vehicle, over any network. Its clients are mainly orig[...]

  • NIIT Technologies Enhances DCX Offerings with 'Digital Foresight' Tool

    Aug 20, 2015, by Dominique Raviart

    NIIT Technologies recently shared insights regarding its push into digital services. This digital push adds to existing priorities, which include growth intentions in North America and Europe and a strong focus on its IT infrastructure services. Meanwhile, the company is maintaining its established focus on clients in three core verticals: transportation, insurance and BFS (which combined acc[...]

  • CSC to Acquire Fixnetix To Offer Front Office As-a-Service Utility Offerings to Capital Markets Sector

    Aug 13, 2015, by Rachael Stormonth

    Along with its Q1 FY 2016 results today (see here) CSC has announced its intended acquisition of Fixnetix, a London-based provider of front-office managed trading solutions with 120 employees and offices in London, New York, Boston, Chicago and Tokyo. Founded in 2006, VC-backed Fixnetix provides and operates specialist trading infrastructure for ultra-low latency trading. It claims its iX-[...]

  • Cognizant Q2 Results: Onwards and Upwards In Spite of Health Net Merger

    Aug 07, 2015, by Rachael Stormonth

    Cognizant Q2 2015 results: Revenues were $3,085.1m, up 22.6% y/y, and up 25.5% in CC EBIT margin was 17.7%, down 171 bps y/y but up 50 bps sequentially Adjusted EBIT margin was 19.8%, down 122 bps y/y, but the same as in Q1 Non-GAAP operating margin, which excludes stock-based compensation expense and acquisition related expenses, was 20.2%, slightly above the target range of 19% to 20[...]

  • ADP Integrates Private Exchange Offering in Holistic Approach to HCM

    Aug 07, 2015, by NelsonHall Analyst

    Over the last few years, ADP has ramped up its capabilities beyond payroll to focus on other areas of HR, including benefits administration and RPO, making it well-equipped to handle the main HR functions. This is important because many organizations, from SMEs to large companies, are looking to minimize the number of suppliers they deal with – though only if quality of service is not c[...]

  • Defense Healthcare Management System Modernization Project: Procurement Shaves Costs by 20%

    Aug 07, 2015, by Rachael Stormonth

    Last week, the US Department of Defense awarded a long-awaited multi-billion dollar contract to Leidos, Cerner and Accenture to provide and implement an off-the shelf EHR system across the Military Health System. The ID/IQ contract has a ceiling of just over $4.33bn. It has a two-year base with two three-year extension options, and a possible two-year award term, making a total period of up to ten[...]

  • Alorica Doubles CMS Business & Enters Global Top Ten with West Acquisition

    Aug 06, 2015, by Vicki Jenkins

    I recently had the opportunity to meet with the Alorica executive team for an update on the integration of its recent acquisition, West Corporation’s Agent Services business. In March 2015, privately held Alorica acquired West’s Agent Services business for $275m in cash. In 2014, the Agent Services business generated ~$580m in revenue. Alorica anticipates $1.2bn in combined revenue [...]

  • CGI: Ready to Pull the Acquisition Trigger?

    Aug 06, 2015, by Rachael Stormonth

    CGI's Q3 FY 15 results included: Revenues of CDN$2.56bn, down 3.5% y/y in CC and flat sequentially Adjusted EBIT margin of 14.5%, up 167 bps y/y Full results are available here. The y/y CC revenue decline (the same as in Q2) is attributed to the wind down of U.S. government healthcare projects, continued delays in U.S. federal procurement, and the slowdown in U.K. government sp[...]

  • Willis & Towers Watson Merger Creates Global Benefits Contender

    Aug 04, 2015, by NelsonHall Analyst

    The recent merger of Willis Group and Towers Watson has created a global advisory and brokerage firm valued at $18bn. The deal was met with raised eyebrows by several financial analysts, who argued that Towers Watson shareholders were being short-changed in a deal with significant strategic risks, all for the benefit of revenue synergies and the tax savings that will result from moving its tax hea[...]

  • Xerox Services Q2 2015 Results: Focus on eXecution

    Jul 28, 2015, by Rachael Stormonth

    "We are making progress in some areas, but we know we can and should do better in other areas. Our direction is unchanged; we are making several shifts in the way that we execute against it” Ursula Burns. On Friday, Xerox announced results for Q2 2015 (for full details, see here): Xerox Services revenues were $2,569m, down 3.1% y/y (on continuing operations), up 1% in CC Segm[...]

  • Infosys Q1 Results: Promising Start to FY16, But Very Early Days in the 2020 Journey

    Jul 27, 2015, by Rachael Stormonth

    Infosys Q1 FY 16 results: Revenues were $2,256m, up 5.8% year-over-year (y/y) as reported, up 10.9% in constant currency and up 4.5% sequentially Operating income (EBIT) was $541m, a margin of 24.0%, a y/y decrease of 115 bps, and a sequential decrease of 173 bps. See here for the full results "I’m very pleased with our overall performance for the quarter” sai[...]

  • KellyOCG Invests in the ‘Supply Chain’ of Talent Management

    Jul 27, 2015, by Gary Bragar

    The theme of KellyOCG’s recent analyst day was ‘Talent Supply Chain Management’, which they demonstrated using their latest online analytics portal, ‘Talent Supply Chain Analytics’ (TSC Analytics). The portal has the ability to propose the optimal number of suppliers for a job category, based on supply chain modelling that has identified correlations between the nu[...]

  • WIPRO Q1 FY16: Work In PROgress?

    Jul 26, 2015, by Rachael Stormonth

    Key features of Wipro Q1 FY16 results:                                                                                                      [...]

  • HGS Picks Up Mphasis' Domestic Indian CMS BPO Business For a Song

    Jul 24, 2015, by NelsonHall Analyst

    A couple of weeks ago, Hinduja Global Services (HGS) announced that it is to acquire Mphasis' Indian domestic BPO division for Rs. 17 crore. For around $2.7m, HGS will pick up seven contact centers in Noida, Raipur, Indore, Mangalore, Pune and two buildings in Bangalore, with a total seat count of 6,400, and ~7,500 employees - and a business that was generating around $22m in annual revenue. T[...]

  • Ceridian Focuses on Employee Engagement with TeamRelate & WorkAngel

    Jul 24, 2015, by Gary Bragar

    At Ceridian’s recent annual client conference, CEO David Ossip signaled a shift in company vision, from transforming HR (2013) to ‘making work life better’ (2015). And while transformation is still an important HR theme, Ceridian is now turning its attention to helping clients engage with their employees more effectively. Ceridian’s top three business priorities are empl[...]

  • KPMG’s Towers Watson HRSD Acquisition Strengthens Global HR Transformation Capabilities

    Jul 22, 2015, by Gary Bragar

    KPMG recently announced its intention to acquire Towers Watson's Human Resources Service Delivery (HRSD) practice to strengthen its global HR transformation capabilities, including Workday implementations. The acquisition is expected to close by end of Q3 2015. This is a wise move, given the high growth rate of Workday. Although Workday does not break out its financial results between [...]

  • Little Known Groupe Acticall to Acquire CMS Giant Sitel

    Jul 21, 2015, by NelsonHall Analyst

    French CMS vendor Groupe Acticall is to acquire Sitel Worldwide, buying the 86% stake owned by Onex for ~$55m including an earn-out component. Groupe Acticall has financing for the acquisition from Société Générale and BNP Paribas It comes as no surprise that Onex is selling its stake in Sitel. What is perhaps a surprise is the size of the company making the acquisit[...]

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