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NelsonHall Blog

  • Serco's Woes Continue Despite Clearance by U.K. Government to Bid for New Contracts

    Jan 31, 2014, by NelsonHall Analyst

    Serco has updated its guidance for 2013 and 2014 following its clearance by the U.K. government to bid for new contracts.  Serco expects a mid-single digit percentage organic decline on 2013 revenue due to: Lower levels of incremental work won across the group to date Attrition from contracts lost such as electronic monitoring Volume reductions in its Australian immigration detent[...]

  • J.P. Morgan Exits U.K. Fund Transfer Agency Business to Reduce Unprofitable Operations

    Jan 31, 2014, by Andy Efstathiou

    J.P. Morgan has decided to exit its unprofitable U.K. fund transfer agency business. The exit will take place in 2014. The impact of the exit will be that funds currently with administration fee pricing as low as 0.04% will face pricing closer to 0.15 % (an increase of 375).  Transfer agency services include: Recording changes in share ownership  Canceling and issuin[...]

  • Wipro Raises the Stakes on its Commitment to Mortgage and Loan BPO

    Jan 31, 2014, by Andy Efstathiou

    Wipro is to acquire mortgage due diligence and risk management services provider Opus Capital Markets Consultants LLC (Opus CMC) for $75m to enhance its mortgage BPO capabilities. (See tracker article #201521 for acquisition details). Wipro's existing mortgage BPO capabilities include: 850 FTEs in origination and administration BPO BPO services in loan originations and administratio[...]

  • Capita Gears up for London Congestion Charging Contract but at What Price?

    Jan 29, 2014, by NelsonHall Analyst

    Earlier this month Capita confirmed that it had won back the London congestion charging contract from IBM. The contract with TfL is for £145m for five years starting from November 2015, with an additional five-year extension option. The scope of the new contract has expanded to include traffic enforcement notice processing for penalty charge notices for bus lane and yellow box junc[...]

  • Another Good Year for TSYS in 2013: Crosses $2Bn in Revenue in a Strong Payments Market

    Jan 28, 2014, by Andy Efstathiou

    TSYS' full year 2013 revenues (including reimbursables) were $2.1bn, a growth of 14.0%. The underlying fundamentals of the business (number of accounts on file and transaction volumes) grew aggressively in 2013, increasing 13% and 15% respectively.  In 2013 TSYS continued to enjoy strong revenue and earnings growth. Growth in the merchant business is continuing[...]

  • Xerox Services Q4 2013 Results: Needs to Improve Margin In 2014

    Jan 24, 2014, by Rachael Stormonth

    Xerox Services financial performance in Q4 and full year 2013 had some clear positives. Looking at signings: Full year 2013 signings were up 20%, with BPO and ITO renewal rate at 92%, above the target range of 85% to 90% and 7 points higher than 2012. And new business signings was up 9% in BPO and up and up 23% in Document Outsourcing (DO) In Q4 2013, overall signings TCV was flat y/y w[...]

  • What to Expect in Benefits Administration in 2014

    Jan 23, 2014, by NelsonHall Analyst

    2013 proved to be an exciting year in benefits administration.  In the U.S., much of the focus was on corporate health exchanges for active employees while the U.K. was focused on auto-enrollment (AE).  Specific highlights of the year in the U.S. included: Aon Hewitt: added 15 clients to its corporate health exchange (total number of clients is at 18) Mercer: added 52 clients [...]

  • Will WAHA Come of Age in 2014?

    Jan 22, 2014, by NelsonHall Analyst

    Work at home agent (WAHA) CMS BPO specialist Arise Virtual Solutions announced this week it is hiring 6,500 WAHAs (who will be equivalent to 3,250 FTEs) across Arizona, North Carolina, Texas, Michigan and Virginia. This marks a turnaround for Arise after what was a difficult 2013 marked by loss of volume in some key contracts and delays in new signings. These hires will represent a 26% increase[...]

  • NelsonHall’s HR Program Just Gets Bigger

    Jan 22, 2014, by Gary Bragar

    NelsonHall’s HR team has undertaken a review of our programs and in response to customer feedback and market requests and will be launching a Managed Services Program (MSP) in 2014. The MSP program will supplement the already established HR programs: Multi-process HR BPO services. Payroll Services Benefits Administration Recruitment Process Outsourcing Learning BPO. T[...]

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Learning BPO

    Jan 22, 2014, by Gary Bragar

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Learning BPO. The Learning business process outsourcing BPO tool is available to NelsonHall clients at http://research.nelson-hall.com/sourcing-expertise/hr-outsourcing/ and is also available for a limited period free-of-charge[...]

  • Capita's Cedar Grows in U.K's Police Sector

    Jan 22, 2014, by NelsonHall Analyst

    Capita acquired Cedar HR back in September 2011 for £15m to bring new market opportunities to the group. At the time there was much talk of police turning to technology and outsourcing for efficiency but a period of indecision preceded and followed the first-ever election of police and crime commissioners in November 2012. Against this backdrop, the Cedar seed has slowly geminated and starte[...]

  • Capgemini Launches Global Engineering Services Offering To Rejuvenate R&D Services Offerings

    Jan 21, 2014, by Dominique Raviart

    Capgemini Group together with its subsidiary Sogeti has launched a new offering, Global Engineering Services (GES), a product engineering/R&D services offering. The new offering focuses on four main services: mechanical engineering, embedded systems, PLM software-related services and technical documentation.  Capgemini's capabilities in PES/R&D services were consoderably e[...]

  • Serco Partners With Bromley Healthcare to Improve and Grow Healthcare Business

    Jan 20, 2014, by NelsonHall Analyst

    Serco has announced a partnership agreement with Bromley Healthcare, an employee-owned social enterprise, to work together in the community healthcare market. Initially the partners will work together to improve quality of community healthcare in Suffolk, with Bromley Healthcare acting in an advisory capacity and supporting clinical leaders. In the long term, they intend to join forces to bid f[...]

  • GP Strategies To Acquire Denmark's Effective-People and Effective-Learning Companies to Strengthen HCM Capability

    Jan 17, 2014, by Gary Bragar

    On January 17, 2014 GP Strategies announced its intent to acquire the Effective-People and Effective-Learning companies in Denmark to strengthen its HCM capability beyond learning. The two companies are part of the Effective Companies headquartered in Copenhagen. Their combined revenue in 2013 was $8.5m. Effective-People and Effective-Learning offer HCM technology for: Recruiting Onboar[...]

  • Capgemini North America Earns its Stripes

    Jan 17, 2014, by Andy Efstathiou

    Capgemini’s Q3 2013 results marked a milestone: North America overtook France as the company’s largest region, contributing ~21% of its total revenues. If we go back a few years, North America was the company’s most troubled region. But over the last two years, it has been one of Capgemini’s fastest growing regions. The company has ambitious plans to grow its North America [...]

  • Wipro Q3 FY14 Results: Making Progress, But Is it Catching Up?

    Jan 17, 2014, by Rachael Stormonth

    Wipro results this quarter show an ongoing improvement: topline growth is continues to improve and operating margin is the highest it has been for two years. Clearly, it still has a way to go to catch up with Indian growth rates (NASSCOM guided on 14% this FY), let alone with TCS. This quarter, Wipro achieved an operating margin of 23% and $101m in y/y topline growth; TCS achieved an operating mar[...]

  • TCS Q3 FY14 Results: TCS Continues to Pull Ahead - What are Its Growth Engines?

    Jan 16, 2014, by Rachael Stormonth

    Another very strong quarter from TCS, with no hint of the slight slowdown in growth that we have seen at Accenture (for its November quarter) and Infosys. If we look at where the growth is coming from: The more established ADM services (where Infosys took its eye of the ball in FY 13) contributed an estimated $173m in additional revenue, or 35.4% of the y/y growth of $490m. (Infosys achie[...]

  • Capita Clears the Way to Win Back Congestion Contract

    Jan 14, 2014, by NelsonHall Analyst

    Capita has been awarded a £145m contract by Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes. The contract is for five years starting from November 2015 with an option to extend for a further five years. Services to be provided include: Operating the traffic congestion scheme Operating the low[...]

  • Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0

    Jan 10, 2014, by Rachael Stormonth

    There are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved topline growth. Management has raised revenue guidance for full FY 2014 to growth of 11.5-12% (up from[...]

  • ERG Aims for World-class Procurement Services with Crown Commercial Service

    Jan 09, 2014, by NelsonHall Analyst

    NelsonHall recently attended a briefing by the Cabinet Office Efficiency and Reform Group (ERG) about the new Crown Commercial Service (CCS). This has replaced Government Procurement Service (GPS) and is to become the most comprehensive government procurement services provider in Europe. It is to address the market in a more coherent fashion by organizing into domains and segments but operating as[...]

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