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NelsonHall Blog

  • Equifax Expanding Horizons with Verifications, Workforce Analytics, & ACA Subsidy Management Services

    May 03, 2017, by NelsonHall Analyst

      Equifax Workforce Solutions’ 2017 client forum was themed “Expanding Horizons”, and here I take a quick look at three areas in which Equifax is expanding its HR solutions.  Expanding Verifications Business Equifax’s verification services business is expanding beyond the U.S., launching first in Canada, followed by the U.K., and then Australia. Curre[...]

  • How Consumerization of IT Can Transform HR

    Apr 28, 2017, by Nikki Edwards

      After attending a HR technology event, I always come back on a high having spent one or two days talking with positive people who are passionate about what they do in the HR tech space. HR tech continues to develop apace, and has become very user-friendly. Having spent most of my career in HR, I sometimes wonder whether the HR end-users in attendance are there to take a serio[...]

  • The Human Side of Digital Transformation: Why Digital is Driving the Need to Invest in Non-Technical Capabilities

    Apr 28, 2017, by David McIntire

      NelsonHall recently completed an analysis of the digital transformation capabilities and offerings of selected IT services vendors. While all vendors are investing in offerings under the ‘digital transformation’ umbrella, their investments range from industry-focused offerings using proprietary IP, to packaged solutions, to digital strategy consulting. One area of focu[...]

  • Learning BPS Buyers Seek Proactive & Innovative Solutions to Enhance the Learner Experience

    Apr 27, 2017, by NelsonHall Analyst

    NelsonHall’s latest Learning BPS NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with learning BPS customers.   Principal issues & operational priorities Some of the more prominent issues and operational priorities cited by r[...]

  • How PeopleScout is Addressing the Changing World of Work

    Apr 26, 2017, by Gary Bragar

      PeopleScout held its annual Client Forum last week, with discussion groups covering employee engagement, diversity and inclusion, employer branding, the talent landscape, total workforce solutions, the impact of industry disruption on best practices, and improving the employee experience. All these HR themes are important, but here I look specifically at what PeopleScout is doing [...]

  • WNS Brandttitude: Serving Marketers with Advanced Brand Analytics

    Apr 26, 2017, by Ivan Kotzev

      While Facebook banks on the smartphone camera to digitalize offline relationships, and sales people use Snapchat to sell real estate, the main challenges for marketers to reach this level of interaction are structural – how to visualize huge amounts of disparate data to get actionable insights fast at a granular level. Here I take a look at how one CMS vendor, WNS, is tackling [...]

  • WNS’ Banking BPS Strategy Focused on FinTech Service Enablement for U.S. Regional Banks

    Apr 21, 2017, by Andy Efstathiou

      NelsonHall attended the WNS analyst conference in New York last week for a business update and to hear about their current initiatives. Here I take a quick look at WNS’ banking industry business specifically, and at how it is focused on applying FinTech to BPS delivery to support large productivity gains for its U.S. regional banking clients. Market conditions are driving c[...]

  • HPE Unveils Pointnext Brand to Refocus its IT Services Capabilities

    Apr 18, 2017, by Dominique Raviart

    We recently talked to HPE Technology Services (TS) about its recent Pointnext branding campaign. Despite the divestment of its Enterprise Services unit, HPE has retained very significant IT services capabilities, provided through Pointnext. Technology Services is a sizable unit with FY16 revenues of ~$7.9bn (for the period ending 31 October 2016), and has a headcount of 25k across 80 countries[...]

  • Impact of EU General Data Protection Regulation on HRO

    Apr 12, 2017, by Pete Tiliakos

      By now, most HR leaders within multi-national organizations, particularly those headquartered or operating in Europe, will be familiar with the looming compliance regulation known as the EU General Data Protection Regulation (GDPR). With 100% compliance required from day one and fines for non-compliance up to 4% of global revenue (maximum €20m), the GDPR is arguably the most cri[...]

  • Mortgage & Loan Industry Challenged to Achieve Profits, but Turning to FinTech to Drive Efficiency Gains

    Apr 12, 2017, by Andy Efstathiou

      The mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans have grown only 7.3% from year-end 2012 to year-end 2016, a CAAGR of 1.8%. Some lines of loans have [...]

  • NelsonHall Takes Transformational Approach to the Role of the CFO

    Apr 01, 2017, by Nikki Edwards

    The nature of finance & accounting is changing rapidly with the advent of new technologies. RPA has already shown its potential to reduce transactional F&A costs by 20% while improving quality of service and the application of cognitive technologies over the next few years will multiply this existing impact several times over. And, with the advent of machine learning, the processes will in[...]

  • Handholding SMBs on their Digital HR Journey: How Moorepay is Driving U.K. Payroll Growth

    Mar 31, 2017, by Nikki Edwards

    Organizations today are dealing with a myriad of inter-related market challenges: Political (Brexit uncertainty, European elections 2017-18, etc.) Economic (budget cut-backs, geographic/industry sector volatility, globalization, etc.) Social (talent shortages, multi-generational/ageing workforce, etc.) Technological (data/big data, analytics, “consumerization”, etc.), Leg[...]

  • NelsonHall on DXC Technology Launch (vlog)

    Mar 31, 2017, by Rachael Stormonth

        In this video blog, Rachael Stormonth, NelsonHall's EVP Research, discusses the birth of DXC Technology. Financial information on the combined company can be found here. NelsonHall's reaction to the news of the acquisition at its announcement can be found here.[...]

  • WNS Acquires HealthHelp with a View to Doubling its Healthcare Revenues

    Mar 30, 2017, by NelsonHall Analyst

    On March 15, WNS announced its intended acquisition of HealthHelp, in what, at $95m, will be its largest acquisition to date. HealthHelp, founded in 1999 and headquartered in Houston, TX is a 400-FTE strong healthcare utilization management specialist. In many ways, the HealthHelp acquisition has much in common with WNS’ Value Edge acquisition. HealthHelp, like Value Edge, will become[...]

  • NIIT Technologies: Two New EVPs to Drive Digital & Platform Strategies

    Mar 28, 2017, by Mike Smart

    NelsonHall recently attended NIIT Technologies European Analyst & Advisor Forum in London. For those readers not familiar with the company, NIIT Technologies is a mid-sized Indian-headquartered services provider, generating annual revenues of ~$410m, of which around 48% from the U.S. and a third from EMEA. EMEA has dominated recent wins (50% of the order intake in the last quarter), and the co[...]

  • ADP Demonstrates Why Service is Core Differentiator

    Mar 28, 2017, by Gary Bragar

      ADP’s CEO Carlos Rodriguez began the company’s annual client conference, Meeting of the Minds, by talking about unprecedented challenges faced, including global talent needs, growing compliance burdens, and rising expectations. And though perhaps not the most original of messages, Rodriguez singled out service as the core differentiator that enables ADP to deliver positiv[...]

  • Application of RPA & AI Technologies in Learning BPS

    Mar 27, 2017, by NelsonHall Analyst

      My colleague, Gary Bragar, recently discussed RPA and AI initiatives in HR, including payroll, recruiting, and learning. Within learning BPS, the majority of RPA investments have been made at a basic level within learning administration, specifically around training scheduling. For example, it previously took ~40 FTEs to manage the entire scheduling process for ~1k classrooms, includ[...]

  • A Lively Start to 2017 for Excelity Global as APAC Expansion Continues Apace

    Mar 24, 2017, by Pete Tiliakos

    Payroll in the Asia Pacific region continues to be a very active outsourcing market. NelsonHall’s 2016 payroll market analysis revealed that growth rates in the region are expected to achieve ~2x the overall market, while the multi-country payroll market is estimated to grow at ~4x the rate of the total market. Now two years on from its acquisition by Everstone Capital from Aon Hewitt[...]

  • Tech Mahindra's Push to Automate Performance Testing in the Context of DevOps

    Mar 23, 2017, by Dominique Raviart

    We have reported several times on the service offering of the Performance Engineering unit within Tech Mahindra’s Testing Services business. Tech Mahindra Performance Engineering (TMPE) recently briefed NelsonHall about its work in positioning performance engineering within DevOps through its CONPASS platform. Automating Performance Testing in the Context of DevOps One big element [...]

  • State of the Learning BPS Market: Focusing on Performance Objective Training

    Mar 21, 2017, by NelsonHall Analyst

      NelsonHall recently published its latest market analysis report on learning BPS, which recognizes the evolution of the learning BPS maturity model from traditional training to integrated training, and now to performance training. Here, I take a look at this latest approach to learning BPS. Through the performance-driven approach, buyers seek one of five main objectives: [...]

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