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  • Capgemini Launches Global Engineering Services Offering To Rejuvenate R&D Services Offerings

    Jan 21, 2014, by Dominique Raviart

    Capgemini Group together with its subsidiary Sogeti has launched a new offering, Global Engineering Services (GES), a product engineering/R&D services offering. The new offering focuses on four main services: mechanical engineering, embedded systems, PLM software-related services and technical documentation.  Capgemini's capabilities in PES/R&D services were consoderably e[...]

  • Serco Partners With Bromley Healthcare to Improve and Grow Healthcare Business

    Jan 20, 2014, by NelsonHall Analyst

    Serco has announced a partnership agreement with Bromley Healthcare, an employee-owned social enterprise, to work together in the community healthcare market. Initially the partners will work together to improve quality of community healthcare in Suffolk, with Bromley Healthcare acting in an advisory capacity and supporting clinical leaders. In the long term, they intend to join forces to bid f[...]

  • GP Strategies To Acquire Denmark's Effective-People and Effective-Learning Companies to Strengthen HCM Capability

    Jan 17, 2014, by Gary Bragar

    On January 17, 2014 GP Strategies announced its intent to acquire the Effective-People and Effective-Learning companies in Denmark to strengthen its HCM capability beyond learning. The two companies are part of the Effective Companies headquartered in Copenhagen. Their combined revenue in 2013 was $8.5m. Effective-People and Effective-Learning offer HCM technology for: Recruiting Onboar[...]

  • Capgemini North America Earns its Stripes

    Jan 17, 2014, by Andy Efstathiou

    Capgemini’s Q3 2013 results marked a milestone: North America overtook France as the company’s largest region, contributing ~21% of its total revenues. If we go back a few years, North America was the company’s most troubled region. But over the last two years, it has been one of Capgemini’s fastest growing regions. The company has ambitious plans to grow its North America [...]

  • Wipro Q3 FY14 Results: Making Progress, But Is it Catching Up?

    Jan 17, 2014, by Rachael Stormonth

    Wipro results this quarter show an ongoing improvement: topline growth is continues to improve and operating margin is the highest it has been for two years. Clearly, it still has a way to go to catch up with Indian growth rates (NASSCOM guided on 14% this FY), let alone with TCS. This quarter, Wipro achieved an operating margin of 23% and $101m in y/y topline growth; TCS achieved an operating mar[...]

  • TCS Q3 FY14 Results: TCS Continues to Pull Ahead - What are Its Growth Engines?

    Jan 16, 2014, by Rachael Stormonth

    Another very strong quarter from TCS, with no hint of the slight slowdown in growth that we have seen at Accenture (for its November quarter) and Infosys. If we look at where the growth is coming from: The more established ADM services (where Infosys took its eye of the ball in FY 13) contributed an estimated $173m in additional revenue, or 35.4% of the y/y growth of $490m. (Infosys achie[...]

  • Capita Clears the Way to Win Back Congestion Contract

    Jan 14, 2014, by NelsonHall Analyst

    Capita has been awarded a £145m contract by Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes. The contract is for five years starting from November 2015 with an option to extend for a further five years. Services to be provided include: Operating the traffic congestion scheme Operating the low[...]

  • Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0

    Jan 10, 2014, by Rachael Stormonth

    There are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved topline growth. Management has raised revenue guidance for full FY 2014 to growth of 11.5-12% (up from[...]

  • ERG Aims for World-class Procurement Services with Crown Commercial Service

    Jan 09, 2014, by NelsonHall Analyst

    NelsonHall recently attended a briefing by the Cabinet Office Efficiency and Reform Group (ERG) about the new Crown Commercial Service (CCS). This has replaced Government Procurement Service (GPS) and is to become the most comprehensive government procurement services provider in Europe. It is to address the market in a more coherent fashion by organizing into domains and segments but operating as[...]

  • How SQS Acquisition of Thinksoft Will Support Expansion Plans

    Jan 08, 2014, by Dominique Raviart

    SQS recently briefed NelsonHall on its planned acquisition of a majority stake in software testing pure-play Thinksoft Global for €17.5m in cash. What will Thinksoft mean for SQS? More than double its Indian delivery capability: Thinksoft will bring in 800 FTEs and a center in Chennai. SQS currently has a center in Pune with 700 FTEs Retail banking client base: retail banking: acco[...]

  • Convergys to Acquire Stream Global Services, Becoming Number Two CMS BPO Vendor Globally

    Jan 07, 2014, by NelsonHall Analyst

    Convergys is to acquire Stream Global Services for $820m.  With anticipated combined CY 2013 revenues of ~$3bn (Stream ~$1bn, Convergys ~$2.045bn). Convergys will this year become the second largest CMS BPO pure-play by revenue globally, close to Teleperformance (expected CY 2013 revenues of $3.26bn). The purchase price of $820m represents ~80% of Stream’s annual revenues but an impr[...]

  • BPO Becomes More Strategic in 2014

    Jan 01, 2014, by John Willmott

    BPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. BPO governance will become more partnership-oriented as BPO is incorporated within client Global Bus[...]

  • Operational Vision Supplants IT Vision with BPO 5.0

    Jan 01, 2014, by John Willmott

    The increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are no longer content with a short-term tidy up and standardization of their processes but are looking fo[...]

  • CMS BPO: Vendor Consolidation Kicks Off 2014

    Dec 20, 2013, by NelsonHall Analyst

    Customer management services (CMS) is no longer the red-headed step-child of the BPO world.  In spite of the exit from this area of IBM, most CMS pureplays are currently achieving improving margins and revenue growth. With multi-channel delivery proving crucial in winning new contracts, and the increasing importance of big data and analytics in the value proposition, 2014 is set to be an extr[...]

  • Accenture Q1 FY 2014 Results: Growth to Accelerate in H2

    Dec 20, 2013, by Rachael Stormonth

    Accenture reported its Q1 FY 2014 results yesterday (for full details see http://research.nelson-hall.com/search/?avpage-views=article&searchid=8635&id=201593&fv=2). Although net revenues of $7.36bn were above prior guidance ($7.00-7.30bn, assuming a negative FX impact of 1%), CEO Nanterme referred to the quarter’s performance as being “in line with expectations&quo[...]

  • Cigniti Planning Further Acquisitions to Support Target to Reach $100m Revenue by FY 2016

    Dec 20, 2013, by Dominique Raviart

    Cigniti Technologies is looking to achieve ~$100m in revenues by FY 2016 (the year ending March 31, 2016. The milestone targets on this three-year journey are ~$50m in FY 2014 and $70m in FY 2015. To give a sense of the scale of this ambition, Cigniti’s FY 2013 revenues were ~$27m. Headcount growth targets are from the current 800 to ~1,200 by end FY 2014, and ~2,500 by fiscal 2016. [...]

  • Norfolk County Council Sees the Light of Information Management

    Dec 18, 2013, by NelsonHall Analyst

    In early December, Norfolk County Council and HP Enterprise Services announced a £26m, five-year contract to develop a cloud-based information hub for service integration and multi-agency collaboration in Norfolk. The ambitions go beyond the information hub with NCC having seen the light of good information management for achieving lasting operational efficiencies in the face of continuing b[...]

  • LATAM CMS BPO Market: Next Big Wave Forms Around Higher-End Support

    Dec 17, 2013, by NelsonHall Analyst

    Latin America has become an increasingly popular destination for the customer management services (CMS) BPO industry in recent years, outperforming the global CMS market. Will this continue? NelsonHall expects the global CMS BPO market to grow at 3.7% CAAGR through to 2016 with Latin America growing at more than twice that. So what is driving that growth? Much of the growth from this region is [...]

  • NelsonHall’s 2014 HRO Predictions By Service Line

    Dec 17, 2013, by Gary Bragar

    Per NelsonHall’s blog of December 12, 2013 was a healthy year for HRO, with overall contract activity up ~37%. We now take a look at what we can expect in 2014 by HRO service line. MPHRO We predict the Global MPHRO market will grow at mid-single digits CAAGR through 2017 The Shared Service Transformation segment will continue to grow mainly as a result of contract expansions and ren[...]

  • Capgemini Looks to Accelerate LatAm Business in 2014

    Dec 16, 2013, by Rachael Stormonth

    NelsonHall recently attended an event hosted by Capgemini Brazil. We were keen to find out about developments in the three and a half years since Capgemini acquired a 61% stake in CPM Braxis, at the time something of a scoop. The acquired capability provided Capgemini with a significant presence in the attractive domestic market of Brazil. But it was dilutive on margins, and management expected th[...]

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