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NelsonHall Blog

  • Affordable Care Act - Employers Turn to BPS Providers

    Apr 29, 2015, by Gary Bragar

    At Equifax Workforce Solutions Forum 2015, the Affordable Care Act (ACA) was one of the main topics of discussion. And it’s no wonder why: ACA is now in effect, and many U.S. corporations and individuals are still not ready, despite the act’s effective date being delayed from January 2014 to January 2015. The Congressional Budget Office estimates that employer-shared ACA respon[...]

  • Capgemini's iGATE Deal Capitalizes on Key Market Drivers in Operations Services and Financial Services

    Apr 28, 2015, by Andy Efstathiou

    Capgemini announced today its intention to acquire IGATE. Capgemini is offering $48 per share, or $4.04bn, a premium of ~5% over current IGATE share price. IGATE had debt at end 2014 of $686m and cash on hand of $192m. This offer gives IGATE an enterprise value of ~$4.53bn. Capgemini is thus paying a massive 15.5 x 2014 earnings ($292m) and nearly 3.6 x 2014 revenues. The acquisition [...]

  • Getting More Out of Recruitment: Going Beyond EVP

    Apr 13, 2015, by Gary Bragar

    Employee Value Proposition (EVP) is about more than creating a nice-looking career page with exciting reasons why candidates should join a company. It is also about empowering recruiters to use their corporate brand flexibly for individual candidate situations. This is well known to recruitment processing outsourcing (RPO) companies. However, an effective EVP can go even further. In a candidate[...]

  • Capgemini’s Testing Practice Continues Development of IPs, Increases Focus on Cross-Client Delivery

    Apr 13, 2015, by Dominique Raviart

    NelsonHall recently spent two weeks in India, focusing on latest developments in software testing and digital transformation services. We met with Capgemini Group’s Testing Global Service Line (TGSL), the group’s software testing practice (across Capgemini and Sogeti) and discussed key topics including its push towards cross-client shared service centers, and IP development (with the r[...]

  • Atos Strategy Update: Bull and Xerox Acquisitions Examined, Indian Offshoring Still Work in Progress

    Apr 09, 2015, by Dominique Raviart

    NelsonHall recently met with the management of Atos to discuss the acquisitions of Bull and Xerox ITO and the progress being made by Atos in adopting Indian offshoring. Note that this meeting took place before Atos' Consulting & Systems Integration analyst day. Bull: Is An Expanded Portfolio Relevant? With its acquisition of Bull, Atos has acquired an IT firm with a significant level[...]

  • NelsonHall BPO Index Shows Continuing Upturn in BPO Contract Activity in Q1 2015

    Apr 08, 2015, by John Willmott

    BPO contract TCV in Q1 2015 continued the improvement in contract activity seen in Q4 2014, with BPO TCV picking up and gaining momentum over the past two quarters following relatively low levels of BPO TCV awarded in Q2 and Q3 2014. In particular, Q4 2014 showed a 6% improvement in BPO TCV year-on-year, with BPO accounting for 31% of total outsourcing TCV. Q1 2015 BPO TCV performance then impr[...]

  • NelsonHall Business Process Services Confidence Index Shows High Expectations for 2015

    Apr 08, 2015, by John Willmott

    NelsonHall’s Business Process Services (BPS) Confidence Index is a quarterly index of confidence to monitor changes in industry confidence in the global business process services market. The objectives of the quarterly “BPS Confidence Index” are to identify: Whether the demand for business process services has strengthened or softened in the past quarter Expectations o[...]

  • NelsonHall Remains Cautious about ITO Spending in 2015 Despite 40% Increase in Q1 Bookings

    Apr 08, 2015, by Dominique Raviart

    This week NelsonHall held its quarterly IT Outsourcing (ITO) Index webcast to report on the latest developments in ITO contract activity and present an analysis of spending activity for IT services, professional services (i.e. consulting and systems integration) and ITO. Background ITO Index data shows a steady (but non-linear) decline in Total Contract Value (TCV) from 2002 onwards. The lev[...]

  • ADP Underscores Full Commitment to HCM

    Apr 02, 2015, by Gary Bragar

    At ADP’s recent annual Meeting of the Minds (MOTM) client conference, CEO Carlos Rodriguez stated ADP’s commitment to now being 100% focused on Human Capital Management (HCM) following the spin-off of its Dealer Services business in 2014. This was the largest conference yet with ~1,100 clients from 500 different companies attending, and several client case studies illustrated ADP&rsquo[...]

  • Learning Services Vendors Revamp Their Offerings

    Mar 31, 2015, by NelsonHall Analyst

    Demand for learning services has been the lowest of all the HR outsourcing services over the last few years. But while the market has been in a lull, several suppliers have taken the time to revamp their learning services businesses in one of two ways. The first approach is about honing learning offerings around one specific learning function. Sometimes this is about refining one func[...]

  • Sopra Steria in 2015: Continued Strength in U.K., Challenges Elsewhere in Europe, and the Mystery of BPS

    Mar 30, 2015, by Dominique Raviart

    Sopra Steria has announced its financial results for 2014, focusing on its profitability performance (revenues were previously published in February). Our key takeaways from the announcement are discussed here. U.K. Will Continue to Outperform Other Sopra Steria Geographies in 2015 Sopra Steria U.K. had phenomenal growth in 2014 (+18.2% organically) to ~€859m. Profitability was high (ad[...]

  • Convergys & Stream Prove the Right Fit, One Year On

    Mar 27, 2015, by Vicki Jenkins

    By Vicki Jenkins and Mike Cook A year ago Convergys acquired fellow contact center vendor Stream, making it the second largest CMS BPS provider by revenue behind Teleperformance. NelsonHall CMS analysts Vicki Jenkins and Mike Cook caught up with key members of Convergys’ leadership team on the anniversary of the acquisition to discuss how the new organization is shaping up. The importa[...]

  • Cigniti Defines Software Testing Growth Strategy, Targets $90m Revenues in 2015

    Mar 26, 2015, by Dominique Raviart

    NelsonHall has recently completed a series of visits in India, addressing a number of topics including software testing, application management and digital transformation services. NelsonHall met with software testing pure-play, Cigniti Technologies, now the largest of all India-based testing pure plays. The company has a headcount of 1,600, ahead of Maveric Systems (~1,200) and QA Infotech (~8[...]

  • Learning Transformation: Is The View Worth the Climb?

    Mar 26, 2015, by Gary Bragar

    Last week I attended NIIT’s annual international customer conference, Confluence 2015, which was themed ‘Learning Transformation: The View Is Worth The Climb’. Alongside sessions on best practice and how NIIT are supporting transformation in learning, ~10 client companies described their transformation journey. Here are the key take-aways from the event, with NelsonHall’s p[...]

  • How New Banking Regulations Will Impact Banks, Customers, and Vendors in 2015/2016

    Mar 26, 2015, by Andy Efstathiou

    Banks have been struggling to adapt to changing, expensive regulations, and 2015 and 2016 will see further implementation requirements requiring large investments to achieve compliance. Here is a review of some of the more important ones and a look at the implications for bank operations strategy. Key regulations taking effect over the coming months are: EMV (Chip-based payment cards) for[...]

  • Ceridian Strategy Update: Developing Dayforce, Expanding Industry Offerings, and Leveraging Global Capability

    Mar 23, 2015, by Gary Bragar

    Ceridian’s recent analyst day in San Francisco was focused on Dayforce HCM, its proprietary HR cloud offering. The company shared news of Dayforce client wins, new service offerings, technology developments, and its global expansion plans. In 2014 Ceridian was focused on HR product development, and 2015 sees the company launch Dayforce in the U.K. Ceridian is looking to further globalize [...]

  • Making Sense of HCM’s Race for the Cloud

    Mar 17, 2015, by Gary Bragar

    The Twittersphere has been buzzing recently with opinions on the compliance of global Human Capital Management (HCM) technologies, with commentators debating the relative merits of different approaches, and discussing key topics such as localization gaps and the breadth of language support. Vendors are making moves to improve their HCM delivery to address these and other issues, and in 2015 the[...]

  • Cognizant Analyst Day: Focusing on Digital Transformation, Vertical Expansion and New Business Models

    Mar 09, 2015, by Dominique Raviart

    At Cognizant’s European analyst event in Berlin, the topic of digital transformation and in particular its Horizon 3 services dominated discussions. Horizon 3 services now represent a NelsonHall estimated 10% of revenues (~$1.0bn in 2014). Horizon 3 includes new services such as digital services as well as new business models and new sectors/new geographies. Digital Transformation Cogn[...]

  • Capgemini Looks for New Logo Growth in North America, Now its Largest Market

    Mar 02, 2015, by Andy Efstathiou

    In Capgemini’s recent North America analyst conference, the company provided a compelling description of how its approach in North America has developed recently, together with examples of how this has succeeded, and shared its vision and a roadmap for the next few years. Confidence about prospects for 2015 is high. Capgemini’s 2014 revenues in North America were €2,230m, a gro[...]

  • HP's Multi-Billion Iaas Contract with Deutsche Bank: More Evidence that Big Infrastructure Outsourcing is Back

    Feb 27, 2015, by Rachael Stormonth

    HP recently announced a major (multi-billon) 10-year IT infrastructure management services contract with Deutsche Bank’s wholesale banking division (which accounts for around 50% of the DB Group revenues). HP Enterprise Services (HP ES) will deploy HP Helion, providing data center services on-demand including storage, platform and hosting – activities formerly essentially done in-ho[...]

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