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NelsonHall Blog

  • NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Payroll BPO

    Oct 17, 2013, by Gary Bragar

    NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Payroll BPO. The Payroll business process outsourcing BPO tool is available to NelsonHall clients at http://research.nelson-hall.com/  and is also available for a limited period free-of-charge to strategic sourci[...]

  • BT and Dolby launch BT MeetMe with Dolby Voice

    Oct 16, 2013, by Mike Smart

    NelsonHall recently attended a briefing with BT in which it launched MeetMe with Dobly Voice, into its audio conferencing service. BT MeetMe with Dolby Voice aims to improve the ease of conferencing calls by: Improving the audio quality – audio will use a high quality Dolby codec ‘of reasonably similar size’ to competing conferencing systems Voice Separation &[...]

  • Capita Joins Cloud Rush - Update

    Oct 15, 2013, by NelsonHall Analyst

    Capita IT Services recently briefed NelsonHall about its newly unveiled horizontal cloud services. Capita Private Cloud is built on VCE Vblock Systems’ converged infrastructure with data storage provided in Capita’s two data centers in the U.K. Services include the usual utility computing, multi-tenanted, with virtual servers dedicated to clients. Capita will migrate its existing opera[...]

  • Highlight on Aon Hewitt

    Oct 14, 2013, by NelsonHall Analyst

    Aon Hewitt has come a long way since the merger of the two companies in 2010.  2012 revenues were $3.9bn, accounting for a little more than one-third of Aon plc’s total revenue. Across its HR Solutions business, which includes both consulting and outsourcing, Aon Hewitt has ~30,000 employees, ~20,000 clients, and operates in ~90 countries. Organizationally, the company is divided int[...]

  • Capgemini Elaborates on its SAP- and Amazon- Based MDM Offering

    Oct 07, 2013, by Dominique Raviart

    Capgemini Group, through its Mobile Solutions (MS) unit, has briefed us on its recent mobile device management (MDM) offering, called Mobile Secure, launched with SAP and Amazon Web Services in May 2013 Capgemini MS has designed this offering to be as affordable as possible: the offering is marketed at a price of €1/$1.11 per device per month. It is based on SAP Afaria (acqu[...]

  • Accenture Shakes Up Procurement BPO Market with Acquisition of Procurian

    Oct 03, 2013, by Rachael Stormonth

    Accenture announced today that it is to acquire Procurian, the largest procurement BPO pureplay globally, for $375m. Around Procurian 780 employees are expected to join Accenture on completion of the transaction, which is expected to close by the end of 2013. This is a major consolidation of the procurement BPO vendor landscape, with, by NelsonHall’s estimate, the number two player global[...]

  • Learning Unleashed on Mobile: The E-learning Take II

    Sep 27, 2013, by Gary Bragar

    E-learning has been around for over 10 years, so what has changed? In a nutshell, the proliferation of employees with internet enabled devices. Last week, Raytheon hosted a symposium in London which considered how companies benefit from tapping into the social internet age to maximize learning value across employees and customers, and examples were provided with case studies. Whether you are st[...]

  • BNY Mellon Enhances Securities Lending Collateral Management Platform with a Central Securities Depository

    Sep 26, 2013, by Andy Efstathiou

    This CSD based in Brussels has the licensing to address compliance issues (which are expensive for an individual institution to address) in a cost-effective manner for the European market. This is an early move in a very important area of securities processing that changing regulations are impacting heavily. [...]

  • Infosys Maintains Focus on Infosys 3.0

    Sep 24, 2013, by Dominique Raviart

    NelsonHall recently attended an Infosys analyst event in Europe, where it was briefed by Infosys on progress in its ‘Infosys 3.0’ strategy. The company is looking to build its Consulting & Systems Integration (C&SI) and Product & Platform Solutions (PPS) businesses while further strengthening its core Business and IT Services (BITS) businesses; the intent remains to deri[...]

  • Sitel Hosts Analyst and Client Advisory Event in Las Vegas

    Sep 20, 2013, by NelsonHall Analyst

    Sitel has restructured its sales team, in August last year it centralized its sales team and hired a head of commercial activity who is involved in all major contracts. At the moment Sitel has 83 account managers excluding a five person sales team in the U.K. whose remit is to fill 1-10 seat excess capacity in centers. Revenue growth from new business last year was offset to an extent by Sitel&rsq[...]

  • SQS Management Elaborates on H1 2013 Results

    Sep 19, 2013, by Dominique Raviart

    SQS management has recently elaborated on its recent H1 2013 performance. Revenues were €108m up 4.9% y/y and up ~5.9% (NelsonHall estimate) organic. Adj. EBIT margin was 4.6% up 50 bps y/y. Activities per Service Line Managed Services (MS) revenues were up 24% to €42m (39% of total SQS revenues). Growth continues, but at a decelerating pace (H1 2011: +247%, H2 2011: +89%; H1 2012:[...]

  • IBM Makes the Leap to Next Generation Cloud with SoftLayer

    Sep 18, 2013, by NelsonHall Analyst

    NelsonHall recently attended IBM SmartCloud Analyst Day in London during which IBM highlighted the most recent developments in its cloud strategy against the backdrop of its acquisition of SoftLayer, a significant player in the cloud space. SoftLayer offerings include on-demand dedicated servers and virtual cloud servers, offered in public and private models. Since the acquisition com[...]

  • CSC's Gary Budzinski Discusses AT&T Alliance and Portfolio Transformation Initiative

    Sep 16, 2013, by Rachael Stormonth

    We recently met with CSC's Gary Budzinski, EVP and GM of its Global Infrastructure Services (GIS) business. A year into the ‘Fix the Foundation’ stage of CSC’s multi-year turnaround program, GIS has been aggressively pursuing the corporate drive to rationalize the offerings portfolio (shifting from a historical tendency for services to be client-cu[...]

  • Accenture to Acquire Majority Stake in Vivere Brazil to Expand Mortgage Processing Capabilities into Brazil

    Sep 16, 2013, by Rachael Stormonth

    Accenture Credit Services has been a success story since its launch in 2011: it currently serves over 100 lending institutions globally worldwide. Growth has been driven by acquisition: the unit was launched following Accenture's acquisition of Zenta, a provider of residential and commercial mortgage processing services in the U.S. And last month, Accenture acquired Mortgage Cadence, a mo[...]

  • Genpact and Markit Partner to Offer Centralized Client On-boarding Solution for Capital Markets Firms

    Sep 16, 2013, by Andy Efstathiou

    Changes in compliance requirements are the highest priority right now at capital markets firms. To date little has been done to address the required changes anticipated. This initiative to address KYC and client on-boarding is one of the earliest attempts to implement a response to the changing regulatory requirements. This announcement of cooperation with two of the largest global banks is a[...]

  • Worldline Awarded Merchant Acceptance Card Processing Contract by Diners Club

    Sep 12, 2013, by Andy Efstathiou

    Worldline dominates the Belgian marketplace for electronic payments. This contract will provide good growth for Worldline in this market, as Discover and Diners Club have significant (but much smaller than MC or Visa) memberships. However, this is an even bigger win for Diners Club, because they will now have usability with the largest payments network in the Benelux countries for their card membe[...]

  • IBM Exits CMS and Most Industry-Specific BPO: Divests Business to Synnex Corp

    Sep 12, 2013, by Rachael Stormonth

    IBM and Synnex Corp. have announced that IBM is to sell its global customer management services (CMS) BPO business to Synnex for $505m: $430m in cash and $75m in stock (representing less than 5% equity ownership of Synnex). The purchase price includes an estimated 40-50% in intangible assets. IBM expects to recognize a total pre-tax gain on the sale of between $125m and $175m. The operations be[...]

  • Lockheed Martin Looks to New Markets for Growth

    Sep 11, 2013, by NelsonHall Analyst

    Earlier this week, Lockheed Martin Information Systems & Global Services (IS&GS) acquired Amor Group. Headquartered in Glasgow, Scotland, Amor has ~540 staff and offers products and services, largely, to education, energy and transport sectors in the U.K. and internationally in North America and the Middle East. Its IP includes products for oil and gas assets protection, and management of [...]

  • Euronet Launches Money Transfer Service To Enter Consumer Markets for Cross Border Payments

    Sep 05, 2013, by Andy Efstathiou

    Money transfer has been the fastest growing segment of money transfer services. A global network is necessary to succeed in this business. This new offering makes sense for Euronet, as it leverages their existing network. This offering should also grow much faster than the corporate business over the next five years. [...]

  • Northgate Information Solutions Announces 2013 Revenues Down 6% to £802m

    Sep 02, 2013, by NelsonHall Analyst

    NGA's performance is in keeping with the HRO market which has been buoyant in recent months. The division's revenue will have been boosted by the Convergys acquisition as well as wining new contracts (e.g. Aer Lingus) and successful renewals (e.g. Fifth Third Bank). The restructuring of NPS division last year, to focus more on services, combined with a number of contracts starting in 20[...]

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