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NelsonHall Blog

  • Highlights and Trends in the HRO Market for H1 2013: Part Two

    Aug 14, 2013, by NelsonHall Analyst

    Recruitment Process Outsourcing Last week, I zeroed in on specific market activity within the payroll, learning and RPO service lines. Today, I am taking a closer look at H1 2013 activity in benefits administration and MPHRO and considering what we should expect in H2 2013 based on NelsonHall’s recent HRO Confidence Index. Benefits Administration Contract signings aside, t[...]

  • Capita Breaks into the Utility Sector

    Aug 14, 2013, by NelsonHall Analyst

    Capita's selection as a preferred supplier for a £175m, 12-year deal by the Department of Energy and Climate Change (DECC) to provide Smart Meter Infrastructure Management came as a surprise. "Smart metering will be the biggest step change in the retail energy sector since the industry was privatized, more than 25 years ago” Capita’s chief executive, commented Pau[...]

  • Jack Henry: 12% Revenue Growth in Fiscal Q4 2013, Driven by Services

    Aug 13, 2013, by Andy Efstathiou

    Jack Henry has announced fiscal Q4 2013 revenues, for the period ending June 30, 2013, of $298.2m, up 12.0% year-over-year. A strong quarter and year built off strong growth in services. Jack Henry achieved accelerating revenue growth and earnings growth each quarter in FY 2013. Like many solution vendors, Jack Henry found its services grew, while product sales shrank. Jack Henry will hav[...]

  • CSC Q1 FY 2014 Results: Progress on Cost Take-Out; Too Early To Tell For Future Growth

    Aug 09, 2013, by Rachael Stormonth

    CSC recently announced results for Q1 FY 2014, ending June 28, 2013: Revenues were $3,260m, down 10.3% y/y on restated Q1 FY 2013, down 6.1% at CS/CC excluding a NHS milestone payment Operating margin was 9.3%, up 531 bps y/y EBIT margin was 7.4%, up 536 bps y/y. Revenue guidance for FY 2014 is flat or slightly negative growth in CC, with high single to[...]

  • Highlights and Trends in the HRO Market for H1 2013: Part One

    Aug 07, 2013, by NelsonHall Analyst

    Now that H1 2013 is complete, it is time to recap on highlights and trends in the HRO world. Overall Activity There was a healthy number of new contracts awarded across all HRO service lines in H1 2013. There was, however, an increase in organizations changing their existing service provider, particularly within benefits administration and RPO. For the last few years, attention [...]

  • Another Outsourcing Win for TCS in U.K. Government Sector

    Aug 06, 2013, by Rachael Stormonth

    TCS has been awarded a five-year £13m contract by the Security Industry Authority (SIA), a unit reporting to the Home Secretary that is responsible for regulating the private security industry in the U.K. Around £5.4m will be subcontracted to a hosting partner. TCS is tasked with providing new systems to support the delivery of the SIA's future licensing, approval and [...]

  • Pitney Bowes to Divest PBMS North America to Apollo

    Aug 01, 2013, by Rachael Stormonth

    Pitney Bowes is to sell Pitney Bowes Management Services (PBMS) North America  to Apollo Global Management LLC for ~$400m in cash. The transaction is expected to close in Q4 2013. In May this year, Pitney Bowes announced it was selling PBMS in the U.K. and Ireland to Swiss Post Solutions (SPS) in a transaction that is due to close shortly. Today's announcement ma[...]

  • Civica Awarded £10.8m IT Infrastructure Services Contract by Lambeth Council

    Jul 29, 2013, by NelsonHall Analyst

    Civica has been awarded a £10.8m contract by Lambeth Council for ICT managed services for schools in the Lambeth Learning Futures organization. The contract is for eight years. Services to be provided include: Transferring services from the incumbent provider Hosting core ICT services in Civica’s cloud Implementing a virtual desktop infrastructure at each school [...]

  • Why Companies Outsource Payroll - Some Key Drivers

    Jul 25, 2013, by Gary Bragar

    On July 25 2013, MidlandHR was awarded a payroll BPO and HR software contract by UK General Insurance. This is a full payroll BPO contract with MidlandHR providing management and operations of payroll including: Processing of gross to net Data entry, both manual and electronic Provision of automated or manual calculations Checking of input, validation, sensibility checks, investig[...]

  • TCS and Infosys Report Strong Growth in their Testing Units in Q1 FY 2014

    Jul 18, 2013, by Dominique Raviart

    Infosys and TCS published recently their Q1 FY 2014 (calendar Q2) financials. The two companies provide as part of their financial reporting indications on their software testing activities. In detail, in Q1 TCS’s assurance services were up (a NelsonHall estimated) ~24% to ~$256m Infosys testing revenues were up ~+14% to $165m. The Q1 FY 2014 information is consistent with their[...]

  • From Partnership To Merger In RPO

    Jul 18, 2013, by Gary Bragar

    On July 18, 2013 Pinstripe and Ochre House announced a merger to become a global RPO player. The combined company, Pinstripe Ochre House, includes TAAHEED and Carmichael Fisher, acquired by Ochre House in 2012 to expand its global RPO capability in the Middle East and North Africa. Globally the combined company has 767 employees and 88 clients served in 43 countries. U.S. based Pinstr[...]

  • Infosys Announces Fiscal Q1 2014 Revenue Up 13.6% to $1,991m

    Jul 12, 2013, by Rachael Stormonth

    An encouraging quarter for Infosys after the disappointment of missing guidance last quarter. It is not possible to determine the precise level of organic growth (excluding Lodestone) as Infosys is folding some of its consulting capabilities into Lodestone Consulting: this has happened already in the U.K. and is occurring now in the U.S. and Germany; the incremental $20m in revenue contributed [...]

  • Xerox Acquires Customer Value Group to Enhance Collections Capability in F&A BPO Portfolio

    Jul 02, 2013, by Rachael Stormonth

    Xerox's acquisition of  U.K. based Customer Value Group (CVG) indicates that Xerox's ambitions for the acquired ACS business and for FAO in particular have not dimmed. CVG's primary product, Value+ is a SaaS-based offering that supports the management of customer credit, collections, and disputes and Value+ will now form a cornerstone of Xerox's O[...]

  • Recent Learning Services Contracts Provides Optimization For Learning BPO

    Jun 27, 2013, by Gary Bragar

    In recent months there have been several significant learning services contracts. From mid-2008 to mid-2012, growth in learning services was adversely impacted by the recession with learning being one of the easiest budget items to cut back on and in many instances put completely on hold. However from mid-2012 to date there has been an increased level of contract activity. Looking at some [...]

  • Accenture to Sign F&A BPO Contract with Marriott in Transfer of Onshore Captive

    Jun 19, 2013, by Rachael Stormonth

    Accenture has continued the trend of acquiring captives as a means of gaining domain capability in a multi-process F&A BPO deal with Marriott International, Inc. that has been described by both parties as a strategic collaboration. In a ten-year contract to provide F&A services to Marriott and its franchisees in the Americas, Marriott will transition its Louisville, Tennesse[...]

  • Pinstripe’s RPO Analyst Day: Talent Forward

    May 21, 2013, by Gary Bragar

    NelsonHall attended Pinstripe’s analyst day on May 15, 2013. It was combined with its Client Talent Forward Summit, with the theme “Commitment to Innovation”. Highlights of the day included: Client Panel Pinstripe discussed 10 recent innovations, of which a panel of four Pinstripe clients then discussed a few Pinstripe innovations that have benefitted their business, i[...]

  • Accenture Awarded Multi-Tower BPO Contract by SSAB

    May 02, 2013, by Rachael Stormonth

    Accenture's seven-year BPO contract with Swedish steel manufacturer SSAB announced this week will see it providing accounts payable, accounts receivable, some CMS activities as well as operational procurement, sourcing and category management for selected country operations in Europe. Accenture has had a long history of providing FAO services to manufacturing companies in the Scandinav[...]

  • ADP Meeting of the Minds 2013 – Another Success

    Mar 22, 2013, by Gary Bragar

    My second ADP Meeting of the Minds (MOTM) client event once again exceeded expectations. There were 170 sessions with tracks including HR BPO, talent management, benefits, payroll, time & labor management, and personal & professional development. The following highlights the opening session and one of the general sessions I attended. Opening Keynote by Steve Wynn It’s no surpri[...]

  • HP Updates Analysts on Its Turnaround Strategy: Revitalization of HP Enterprise Services

    Mar 11, 2013, by Rachael Stormonth

    Last week NelsonHall attended HP’s analyst summit in Boston, U.S. In her opening speech, CEO Meg Whitman emphasized HP’s commitment to engineering, innovation and also to Enterprise Services. Turnaround activity includes: Investments in internal systems, such as a new CRM system ( for the sales force, revising its quote to cash system, implementing a new resourc[...]

  • The Importance of Defining MPHRO by Market Segments

    Jan 22, 2013, by NelsonHall Analyst

    In NelsonHall’s last “Targeting Multi-Process HR Outsourcing” (MPHRO) market analysis, I identified four  market segments that MPHRO buyers fall within, namely: Multi-Country Standardization Shared Service Transformation Core Business Focus Technology-Led HR Service Enhancement. In my next report, due to be published this month, I look at how these segments [...]