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NelsonHall Blog

  • Sitel Hosts Analyst and Client Advisory Event in Las Vegas

    Sep 20, 2013, by NelsonHall Analyst

    Sitel has restructured its sales team, in August last year it centralized its sales team and hired a head of commercial activity who is involved in all major contracts. At the moment Sitel has 83 account managers excluding a five person sales team in the U.K. whose remit is to fill 1-10 seat excess capacity in centers. Revenue growth from new business last year was offset to an extent by Sitel&rsq[...]

  • SQS Management Elaborates on H1 2013 Results

    Sep 19, 2013, by Dominique Raviart

    SQS management has recently elaborated on its recent H1 2013 performance. Revenues were €108m up 4.9% y/y and up ~5.9% (NelsonHall estimate) organic. Adj. EBIT margin was 4.6% up 50 bps y/y. Activities per Service Line Managed Services (MS) revenues were up 24% to €42m (39% of total SQS revenues). Growth continues, but at a decelerating pace (H1 2011: +247%, H2 2011: +89%; H1 2012:[...]

  • IBM Makes the Leap to Next Generation Cloud with SoftLayer

    Sep 18, 2013, by NelsonHall Analyst

    NelsonHall recently attended IBM SmartCloud Analyst Day in London during which IBM highlighted the most recent developments in its cloud strategy against the backdrop of its acquisition of SoftLayer, a significant player in the cloud space. SoftLayer offerings include on-demand dedicated servers and virtual cloud servers, offered in public and private models. Since the acquisition com[...]

  • CSC's Gary Budzinski Discusses AT&T Alliance and Portfolio Transformation Initiative

    Sep 16, 2013, by Rachael Stormonth

    We recently met with CSC's Gary Budzinski, EVP and GM of its Global Infrastructure Services (GIS) business. A year into the ‘Fix the Foundation’ stage of CSC’s multi-year turnaround program, GIS has been aggressively pursuing the corporate drive to rationalize the offerings portfolio (shifting from a historical tendency for services to be client-cu[...]

  • Genpact and Markit Partner to Offer Centralized Client On-boarding Solution for Capital Markets Firms

    Sep 16, 2013, by Andy Efstathiou

    Changes in compliance requirements are the highest priority right now at capital markets firms. To date little has been done to address the required changes anticipated. This initiative to address KYC and client on-boarding is one of the earliest attempts to implement a response to the changing regulatory requirements. This announcement of cooperation with two of the largest global banks is a[...]

  • Accenture to Acquire Majority Stake in Vivere Brazil to Expand Mortgage Processing Capabilities into Brazil

    Sep 16, 2013, by Rachael Stormonth

    Accenture Credit Services has been a success story since its launch in 2011: it currently serves over 100 lending institutions globally worldwide. Growth has been driven by acquisition: the unit was launched following Accenture's acquisition of Zenta, a provider of residential and commercial mortgage processing services in the U.S. And last month, Accenture acquired Mortgage Cadence, a mo[...]

  • Worldline Awarded Merchant Acceptance Card Processing Contract by Diners Club

    Sep 12, 2013, by Andy Efstathiou

    Worldline dominates the Belgian marketplace for electronic payments. This contract will provide good growth for Worldline in this market, as Discover and Diners Club have significant (but much smaller than MC or Visa) memberships. However, this is an even bigger win for Diners Club, because they will now have usability with the largest payments network in the Benelux countries for their card membe[...]

  • IBM Exits CMS and Most Industry-Specific BPO: Divests Business to Synnex Corp

    Sep 12, 2013, by Rachael Stormonth

    IBM and Synnex Corp. have announced that IBM is to sell its global customer management services (CMS) BPO business to Synnex for $505m: $430m in cash and $75m in stock (representing less than 5% equity ownership of Synnex). The purchase price includes an estimated 40-50% in intangible assets. IBM expects to recognize a total pre-tax gain on the sale of between $125m and $175m. The operations be[...]

  • Lockheed Martin Looks to New Markets for Growth

    Sep 11, 2013, by NelsonHall Analyst

    Earlier this week, Lockheed Martin Information Systems & Global Services (IS&GS) acquired Amor Group. Headquartered in Glasgow, Scotland, Amor has ~540 staff and offers products and services, largely, to education, energy and transport sectors in the U.K. and internationally in North America and the Middle East. Its IP includes products for oil and gas assets protection, and management of [...]

  • Euronet Launches Money Transfer Service To Enter Consumer Markets for Cross Border Payments

    Sep 05, 2013, by Andy Efstathiou

    Money transfer has been the fastest growing segment of money transfer services. A global network is necessary to succeed in this business. This new offering makes sense for Euronet, as it leverages their existing network. This offering should also grow much faster than the corporate business over the next five years. [...]

  • Northgate Information Solutions Announces 2013 Revenues Down 6% to £802m

    Sep 02, 2013, by NelsonHall Analyst

    NGA's performance is in keeping with the HRO market which has been buoyant in recent months. The division's revenue will have been boosted by the Convergys acquisition as well as wining new contracts (e.g. Aer Lingus) and successful renewals (e.g. Fifth Third Bank). The restructuring of NPS division last year, to focus more on services, combined with a number of contracts starting in 20[...]

  • The Changing Face of Virtual Desktop Services and BYOD

    Aug 30, 2013, by Dominique Raviart

    NelsonHall is currently conducting a report on virtual desktop services and BYOD. The market is shifting from virtual desktop services to services that support choose your own device scenarios. Enterprise mobility, however, remains strictly confined to smart phones and to some extent to tablets. Traditionally, there were two main end user outsourcing offerings in the market:[...]

  • SQS Details its New On-Demand Testing Offering

    Aug 30, 2013, by Dominique Raviart

    SQS has recently briefed NelsonHall on its on-demand testing offering announced earlier this month. The company has introduced two pay-per-use offerings around mobile and web applications.  In detail, SQS is offering a mobile application and web site performance testing service based on SOASTA CloudTest. It is also providing functional testing services for mobile applications and web si[...]

  • The Changing Face of Local Authority CMS Gives Green Light to Suppliers for More Automation within Offerings

    Aug 27, 2013, by NelsonHall Analyst

    Brent Council’s new hologram receptionist got a mixed reception from pundits last week. Love her or hate her, Shanice, the hologram, is here to save costs while improving sign posting for visitors to the council. The council estimates cost savings of >£17k a year. In another recent development, in July 2013 Capita was awarded a customer contact management services contract extens[...]

  • Highlights and Trends in the HRO Market for H1 2013: Part Two

    Aug 14, 2013, by NelsonHall Analyst

    Recruitment Process Outsourcing Last week, I zeroed in on specific market activity within the payroll, learning and RPO service lines. Today, I am taking a closer look at H1 2013 activity in benefits administration and MPHRO and considering what we should expect in H2 2013 based on NelsonHall’s recent HRO Confidence Index. Benefits Administration Contract signings aside, t[...]

  • Capita Breaks into the Utility Sector

    Aug 14, 2013, by NelsonHall Analyst

    Capita's selection as a preferred supplier for a £175m, 12-year deal by the Department of Energy and Climate Change (DECC) to provide Smart Meter Infrastructure Management came as a surprise. "Smart metering will be the biggest step change in the retail energy sector since the industry was privatized, more than 25 years ago” Capita’s chief executive, commented Pau[...]

  • Jack Henry: 12% Revenue Growth in Fiscal Q4 2013, Driven by Services

    Aug 13, 2013, by Andy Efstathiou

    Jack Henry has announced fiscal Q4 2013 revenues, for the period ending June 30, 2013, of $298.2m, up 12.0% year-over-year. A strong quarter and year built off strong growth in services. Jack Henry achieved accelerating revenue growth and earnings growth each quarter in FY 2013. Like many solution vendors, Jack Henry found its services grew, while product sales shrank. Jack Henry will hav[...]

  • CSC Q1 FY 2014 Results: Progress on Cost Take-Out; Too Early To Tell For Future Growth

    Aug 09, 2013, by Rachael Stormonth

    CSC recently announced results for Q1 FY 2014, ending June 28, 2013: Revenues were $3,260m, down 10.3% y/y on restated Q1 FY 2013, down 6.1% at CS/CC excluding a NHS milestone payment Operating margin was 9.3%, up 531 bps y/y EBIT margin was 7.4%, up 536 bps y/y. Revenue guidance for FY 2014 is flat or slightly negative growth in CC, with high single to[...]

  • Highlights and Trends in the HRO Market for H1 2013: Part One

    Aug 07, 2013, by NelsonHall Analyst

    Now that H1 2013 is complete, it is time to recap on highlights and trends in the HRO world. Overall Activity There was a healthy number of new contracts awarded across all HRO service lines in H1 2013. There was, however, an increase in organizations changing their existing service provider, particularly within benefits administration and RPO. For the last few years, attention [...]

  • Another Outsourcing Win for TCS in U.K. Government Sector

    Aug 06, 2013, by Rachael Stormonth

    TCS has been awarded a five-year £13m contract by the Security Industry Authority (SIA), a unit reporting to the Home Secretary that is responsible for regulating the private security industry in the U.K. Around £5.4m will be subcontracted to a hosting partner. TCS is tasked with providing new systems to support the delivery of the SIA's future licensing, approval and [...]

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