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NelsonHall Blog

  • Civica Awarded £10.8m IT Infrastructure Services Contract by Lambeth Council

    Jul 29, 2013, by NelsonHall Analyst

    Civica has been awarded a £10.8m contract by Lambeth Council for ICT managed services for schools in the Lambeth Learning Futures organization. The contract is for eight years. Services to be provided include: Transferring services from the incumbent provider Hosting core ICT services in Civica’s cloud Implementing a virtual desktop infrastructure at each school [...]

  • Why Companies Outsource Payroll - Some Key Drivers

    Jul 25, 2013, by Gary Bragar

    On July 25 2013, MidlandHR was awarded a payroll BPO and HR software contract by UK General Insurance. This is a full payroll BPO contract with MidlandHR providing management and operations of payroll including: Processing of gross to net Data entry, both manual and electronic Provision of automated or manual calculations Checking of input, validation, sensibility checks, investig[...]

  • TCS and Infosys Report Strong Growth in their Testing Units in Q1 FY 2014

    Jul 18, 2013, by Dominique Raviart

    Infosys and TCS published recently their Q1 FY 2014 (calendar Q2) financials. The two companies provide as part of their financial reporting indications on their software testing activities. In detail, in Q1 TCS’s assurance services were up (a NelsonHall estimated) ~24% to ~$256m Infosys testing revenues were up ~+14% to $165m. The Q1 FY 2014 information is consistent with their[...]

  • From Partnership To Merger In RPO

    Jul 18, 2013, by Gary Bragar

    On July 18, 2013 Pinstripe and Ochre House announced a merger to become a global RPO player. The combined company, Pinstripe Ochre House, includes TAAHEED and Carmichael Fisher, acquired by Ochre House in 2012 to expand its global RPO capability in the Middle East and North Africa. Globally the combined company has 767 employees and 88 clients served in 43 countries. U.S. based Pinstr[...]

  • Infosys Announces Fiscal Q1 2014 Revenue Up 13.6% to $1,991m

    Jul 12, 2013, by Rachael Stormonth

    An encouraging quarter for Infosys after the disappointment of missing guidance last quarter. It is not possible to determine the precise level of organic growth (excluding Lodestone) as Infosys is folding some of its consulting capabilities into Lodestone Consulting: this has happened already in the U.K. and is occurring now in the U.S. and Germany; the incremental $20m in revenue contributed [...]

  • Xerox Acquires Customer Value Group to Enhance Collections Capability in F&A BPO Portfolio

    Jul 02, 2013, by Rachael Stormonth

    Xerox's acquisition of  U.K. based Customer Value Group (CVG) indicates that Xerox's ambitions for the acquired ACS business and for FAO in particular have not dimmed. CVG's primary product, Value+ is a SaaS-based offering that supports the management of customer credit, collections, and disputes and Value+ will now form a cornerstone of Xerox's O[...]

  • Recent Learning Services Contracts Provides Optimization For Learning BPO

    Jun 27, 2013, by Gary Bragar

    In recent months there have been several significant learning services contracts. From mid-2008 to mid-2012, growth in learning services was adversely impacted by the recession with learning being one of the easiest budget items to cut back on and in many instances put completely on hold. However from mid-2012 to date there has been an increased level of contract activity. Looking at some [...]

  • Accenture to Sign F&A BPO Contract with Marriott in Transfer of Onshore Captive

    Jun 19, 2013, by Rachael Stormonth

    Accenture has continued the trend of acquiring captives as a means of gaining domain capability in a multi-process F&A BPO deal with Marriott International, Inc. that has been described by both parties as a strategic collaboration. In a ten-year contract to provide F&A services to Marriott and its franchisees in the Americas, Marriott will transition its Louisville, Tennesse[...]

  • Pinstripe’s RPO Analyst Day: Talent Forward

    May 21, 2013, by Gary Bragar

    NelsonHall attended Pinstripe’s analyst day on May 15, 2013. It was combined with its Client Talent Forward Summit, with the theme “Commitment to Innovation”. Highlights of the day included: Client Panel Pinstripe discussed 10 recent innovations, of which a panel of four Pinstripe clients then discussed a few Pinstripe innovations that have benefitted their business, i[...]

  • Accenture Awarded Multi-Tower BPO Contract by SSAB

    May 02, 2013, by Rachael Stormonth

    Accenture's seven-year BPO contract with Swedish steel manufacturer SSAB announced this week will see it providing accounts payable, accounts receivable, some CMS activities as well as operational procurement, sourcing and category management for selected country operations in Europe. Accenture has had a long history of providing FAO services to manufacturing companies in the Scandinav[...]

  • ADP Meeting of the Minds 2013 – Another Success

    Mar 22, 2013, by Gary Bragar

    My second ADP Meeting of the Minds (MOTM) client event once again exceeded expectations. There were 170 sessions with tracks including HR BPO, talent management, benefits, payroll, time & labor management, and personal & professional development. The following highlights the opening session and one of the general sessions I attended. Opening Keynote by Steve Wynn It’s no surpri[...]

  • HP Updates Analysts on Its Turnaround Strategy: Revitalization of HP Enterprise Services

    Mar 11, 2013, by Rachael Stormonth

    Last week NelsonHall attended HP’s analyst summit in Boston, U.S. In her opening speech, CEO Meg Whitman emphasized HP’s commitment to engineering, innovation and also to Enterprise Services. Turnaround activity includes: Investments in internal systems, such as a new CRM system ( for the sales force, revising its quote to cash system, implementing a new resourc[...]

  • The Importance of Defining MPHRO by Market Segments

    Jan 22, 2013, by NelsonHall Analyst

    In NelsonHall’s last “Targeting Multi-Process HR Outsourcing” (MPHRO) market analysis, I identified four  market segments that MPHRO buyers fall within, namely: Multi-Country Standardization Shared Service Transformation Core Business Focus Technology-Led HR Service Enhancement. In my next report, due to be published this month, I look at how these segments [...]