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Teleperformance - Cognitive CX Services
Jan 17, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Teleperformance's offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
Tech Mahindra - CX Services Transformation
Mar 07, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Tech Mahindra's offerings and capabilities in CX Services Transformation [...] - view this reportdownload abstract
Tech Mahindra - Customer Management Services
May 27, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Tech Mahindra’ offerings and capabilities in Customer Management Services. [...] - view this reportdownload abstract
Tech Mahindra - Customer Experience Operations Transformation
Jan 07, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
Tech Mahindra - Cognitive CX Services
Nov 26, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Tech Mahindra offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
Tech Mahindra- Advances in Analytics BPS
Feb 15, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Analytics BPS. [...] - view this reportdownload abstract
TCS- Digital CX Services
Aug 31, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Digital CX Services. [...] - view this reportdownload abstract
TCS and U.S. Retail Bank - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and U.S. Retail Bank - Transformational CMS" case study is an example of how transformational CMS was used to increase the client's FCR rate and improve CSAT. [...] - view this reportdownload abstract
TCS and Australian BFSI - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and Australian BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase customer loyalty, increase customer service volume and reduce cost. [...] - view this reportdownload abstract
TaskUs - Multi-Channel CMS: Delivering Digital Customer Experience
Dec 19, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TaskUs' offerings and capabilities in Multi-Channel CMS. [...]