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Sutherland Global Services - Customer Management Services
Mar 01, 2016 | Vendor Analysis by Ivan Kotzev
Sutherland Global Services (Sutherland) is a privately held company headquartered in Rochester, New York. [...] - view this reportdownload abstract
Sutherland Global Services - Customer management services
Nov 07, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Customer Management Services. Sutherland is one of a number of Customer Management Services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
Sutherland - Cognitive CX Services
Jan 06, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
Sutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...] - view this reportdownload abstract
Sutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...] - view this reportdownload abstract
Sutherland- Advances in Analytics BPS
Mar 12, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherlands' offerings and capabilities in Analytics BPS. [...] - view this reportdownload abstract
Sitel - WAHA Services 2014
Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst
Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...] - view this reportdownload abstract
Sitel - Social Media Services
Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in social media services. Sitel is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this report
Sitel - Social Media Services
Aug 12, 2011 | Vendor Analysis by NelsonHall Analyst
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Sitel - Multi-channel CMS: Delivering Digital Customer Experience
Apr 25, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel's' offerings and capabilities in Multi-Channel CMS. [...]