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Sysomos - Social Media Technology
Jun 06, 2012 | Vendor Analysis by NelsonHall Analyst
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Sykes - WAHA Services
Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst
Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...] - view this reportdownload abstract
SYKES - Multi-channel CMS: Delivering Digital Customer Experience
Feb 09, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Multi-Channel CMS. [...] - view this reportdownload abstract
Sykes - Customer Management Services
May 26, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sykes’ offerings and capabilities in customer management services. [...] - view this reportdownload abstract
SYKES - Customer Experience Operations Transformation
Jan 05, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
SYKES- Cognitive CX Services
Jan 10, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
Sutherland - WAHA Services
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...] - view this reportdownload abstract
Sutherland – Transforming CMS through Analytics
Sep 09, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in transforming CMS through analytics. [...] - view this reportdownload abstract
Sutherland - Multi-channel CMS: Delivering Digital Customer Experience
Jun 14, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sutherland's offerings and capabilities in Multi-channel CMS. [...] - view this reportdownload abstract
Sutherland Global Services - Multi-Channel CMS
Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst
Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...]