Case Study
published on May 31, 2016
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Report Overview:
This NelsonHall case analyzes HCL’s engagement with UBM to transform their fulfillment media operations.
Who is this Report for:
This case study outlines the engagement between HCL and UBM in transforming their fulfillment media operations and is designed for:
- Sourcing and operational managers monitoring the capabilities of existing suppliers of s BPS services
- Vendor marketing, sales, and business managers looking to compare themselves against industry examples
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides details of HCL’s engagement with UBM to transform their fulfillment media operations, including details of:
- The background and UBM’s initial business challenges
- The services provided and nature of the service transformation performed
- The steps undertaken in the transition
- The contractual approach used
- The benefits achieved.
Key Findings & Highlights:
This Business Process case study illustrates a number of key aspects. It shows that:
- An initial “lift-and-shift” can be used to finance process and technology transformation
- Segmentation of processes eliminates the need for having specialist skills and increases the proportion of standard “horizontal” activities; it can have a major impact in improving process scalability and reducing process costs
- A common content workflow for print and digital products can make a major contribution to collaboration and reporting as well as work scheduling
- It is possible to move to a variable-cost per transaction pricing model while simultaneously achieving a significant cost reduction.