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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

IBM - Learning Services

Vendor Analysis

by Nikki Edwards

published on Dec 19, 2024

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Report Overview:

This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in Learning Services

Who is this Report for:

NelsonHall’s Learning Services profile on IBM is a comprehensive assessment of IBM’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of learning services and identifying vendor suitability for learning services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the learning services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM’s learning services offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, in over 170 countries.

IBM HR & Talent Transformation is part of the Business Transformation consulting practice, which is part of IBM Consulting (one of four business segments). It aims to help clients focus on the most important parts of any digital transformation: their people.

IBM has enhanced and is embracing its scientific approach to consulting with IBM Consulting Advantage and has launched other proprietary tools, advancing its capabilities in automation and AI.  

Large or mid-sized organizations looking to transform learning, talent, or entire businesses, using innovative "Human + AI" approaches and solutions to elevate employee and customer experiences, manage operational costs, and deliver return on value should consider IBM.

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