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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

IBM - Learning Services 2022

Vendor Analysis

by Nikki Edwards

published on Apr 12, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes IBM’s offerings and capabilities in Learning Services.

Who is this Report for:

NelsonHall’s Learning Services profile on IBM is a comprehensive assessment of IBM’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Learning Services and identifying vendor suitability for Learning Services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Learning Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM’s Learning Services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s service delivery organization (including delivery locations).

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes IBM’s offerings and capabilities in Learning Services.

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, in over 170 countries. IBM’s operations consist of four business segments: Cognitive Solutions (Cloud and Cognitive Software), IBM Consulting (previously known as Global Business Services), Systems, and Global Financing. IBM's managed infrastructure services business was spun off in 2021. It is known as Kyndryl. IBM Consulting is further divided into several capabilities: Consulting (With five major pillars, one of which is its Talent Transformation consulting practice, with a focus on helping clients to transform talent and the Future of Work), Application Management, and Global Process Services (GPS). IBM's Talent Development Optimization Services resides in the Talent Transformation consulting practice.

IBM's offerings comprise learning content, delivery, admin, tech, and consultancy services. Also, IBM provides other learning services. It offers a mix of proprietary and third-party technology/tools. In 2022, it will develop services and tech further and expand globally.  

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