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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Mphasis - Digital Banking Services

Vendor Analysis

by Andy Efstathiou

published on May 01, 2018

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Report Overview:

This NelsonHall assessment analyzes Mphasis’ offerings and capabilities in Digital Banking services. Mphasis is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs.  

Who is this Report for:

NelsonHall’s Digital Banking Services Vendor Assessment for Mphasis is a comprehensive assessment of Mphasis’ Digital Banking Services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Digital Banking services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

  

Scope of this Report:

The report provides a comprehensive and objective analysis of Mphasis’ Digital Banking services offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location  of delivery locations.

 

Key Findings & Highlights:

Mphasis has worked for large banks since its founding in 1998 and many of the technologies it has worked with are currently components of its digital services. In 2015, Mphasis formed a digital team to focus on IT services for the surround systems that are used by core banking platforms; these surround systems (including channels, analytics, and data) are digital banking technologies. Mphasis began these services focused on the delivery of bank product lines (e.g., loans, deposits, or payments). Today, it is finding that bank demand is shifting towards horizontal digital services such as data management. 

 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Pricing and Contract terms
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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