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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Mphasis - Transforming Mortgage & Loan Services

Vendor Analysis

by Andy Efstathiou

published on May 18, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Mphasis' offerings and capabilities in Mortgage & Loan Services.

Who is this Report for:

NelsonHall’s ‘Transforming Mortgage & Loan Services’ Vendor Assessment for Mphasis Digital Risk is a comprehensive assessment of Mphasis Digital Risk’s lending industry digital services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of M&L processes and identifying vendor suitability for M&L services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of M&L services offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Banking executives founded Mphasis Digital Risk, and financial services account for 55% of its revenues. In April 2021, Blackstone Group acquired majority ownership of Mphasis Digital Risk. In 2013 Mphasis Digital Risk entered the M&L services business by acquiring Digital Risk Services (Digital Risk). Digital Risk was founded to provide loan review services for defaulted loans in mortgage-backed securities through analytics and heuristic models. Digital Risk or Mphasis DR continues to be the brand Mphasis Digital Risk uses in lending operations.

Mphasis Digital Risk has focused its service development on analytics and user experience, with a focus on sentiment analysis. To enhance these capabilities, it has acquired:

  • Datalytyx (November 2020): a DataOps specialist with capabilities in Snowflake and Talend
  • BLINK Interactive (Sept. 2021): design and research firm for user experience.

Mphasis Digital Risk has added new lending services to its portfolio of offerings, including BPS services to lenders and servicers. In 2011, Mphasis Digital Risk introduced analytics and mortgage origination solutions to its offering set. The firm has acquired licenses, including:

  • SAFE ACT domestic operations:  49 continental U.S. states + D.C.
  • SAFE ACT non-U.S. operations: Global operations center 25 states + D.C.

Mphasis Digital Risk’s M&L services are delivered in support of U.S.-based lenders.

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