Andy Efstathiou
Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.
In this key role, Andy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across Banking services, including in the areas of Core Banking, Payments, Mortgages & Loans, Securities Processing. In these domains Andy covers professional services, hosting, and BPS.
In this key role, Andy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across Banking services, including in the areas of Core Banking, Payments, Mortgages & Loans, Securities Processing. In these domains Andy covers professional services, hosting, and BPS.
His current project is Transforming Wealth & Asset Management Services AI.
Andy joined NelsonHall in September 2005 after gaining extensive financial management experience at global banks, including Citibank and U.S. Trust, where he worked for 20 years, and consulting for ten years prior to joining NelsonHall. Andy's operational experience includes key roles managing the customer and counterparty operations within other financial institutions. He then worked in a consulting capacity, advising regulatory agencies and investment banks on operational issues and business performance.
Andy has a BA in economics from Harvard College, and an MBA. from Stanford. He lives in Massachusetts with his wife Nancy and their two children. When not working, Andy enjoys sailing, hiking, and travel.
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Contact Andy Efstathiou
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Reports by Andy Efstathiou:
Mphasis Digital Risk - Next Generation Mortgage & Loan BPS
Aug 15, 2018 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes Digital Risk’s offerings and capabilities in Mortgage and Loan BPS. Digital Risk is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstractTech Mahindra - Next Generation Mortgage & Loan BPS
Aug 15, 2018 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes Tech Mahindra’s offerings and capabilities in Mortgage and Loan BPS. Tech Mahindra is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstractConneqt- Next Generation Mortgage & Loan BPS
Aug 07, 2018 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes Conneqt’s offerings and capabilities in Mortgage and Loan BPS. Conneqt is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstractFIS- Next Generation Mortgage & Loan BPS
Aug 07, 2018 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes FIS’s offerings and capabilities in Mortgage and Loan BPS. FIS is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstractAccenture- Next Generation Mortgage & Loan BPS
Jul 31, 2018 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes Accenture’s offerings and capabilities in Mortgage and Loan BPS. Accenture is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstract
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Latest blog posts by Andy Efstathiou:
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Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery
Jul 28, 2020, by Andy EfstathiouNelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]
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Genpact’s Agile Approach to Collections to Support Scaling Operations
Jun 12, 2020, by Andy EfstathiouThe past decade since the global financial crisis (GFC) has been good for the lending industry. Loan delinquencies in the U.S. reached their highest level after the GFC in the first quarter of 2010 at 7.4% of commercial bank loan portfolios. Since then, loan delinquencies have fallen t[...]
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Update: How COVID-19 is Impacting the Financial Services Industry
Apr 21, 2020, by Andy EfstathiouThis is an update on my last blog on the impact of COVID-19 on the financial services industry. Since then, I have interviewed many more industry executives both at banks and at operations services vendors. Industry responses are still muted, but clear signs are emerging that bank[...]
Commented Tracking service articles:
TSYS Awarded API Software Contract by FPS Trust Company for Healthcare Related APIs
Oct 05, 2015 | Contracts by Andy Efstathiou
Jack Henry Announces it is Processing EMV Debit Card Payments for Mastercard and VIsa
Sep 29, 2015 | New Offerings by Andy Efstathiou
Jack Henry Announces Fiscal Q4 2015 Revenues Up 5.9% to $333.7m
Aug 25, 2015 | Financial Results by Andy Efstathiou
Mastercard partners with Axiata to provide International Remittances to Residents in Sri Lanka
Jul 16, 2015 | New Partnerships by Andy Efstathiou
Visa Europe Announces Intention to Sell Remaining 5.3% Stake in Monitise
Jul 08, 2015 | Mergers and Acquisitions by Andy Efstathiou