Andy Efstathiou
Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.
In this key role, Andy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across Banking services, including in the areas of Core Banking, Payments, Mortgages & Loans, Securities Processing. In these domains Andy covers professional services, hosting, and BPS.
In this key role, Andy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across Banking services, including in the areas of Core Banking, Payments, Mortgages & Loans, Securities Processing. In these domains Andy covers professional services, hosting, and BPS.
His current project is Transforming Wealth & Asset Management Services AI.
Andy joined NelsonHall in September 2005 after gaining extensive financial management experience at global banks, including Citibank and U.S. Trust, where he worked for 20 years, and consulting for ten years prior to joining NelsonHall. Andy's operational experience includes key roles managing the customer and counterparty operations within other financial institutions. He then worked in a consulting capacity, advising regulatory agencies and investment banks on operational issues and business performance.
Andy has a BA in economics from Harvard College, and an MBA. from Stanford. He lives in Massachusetts with his wife Nancy and their two children. When not working, Andy enjoys sailing, hiking, and travel.
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Contact Andy Efstathiou
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Reports by Andy Efstathiou:
Mphasis - Next Generation Wealth and Asset Management Operations Services
Nov 14, 2017 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes Mphasis’ offerings and capabilities in W&A operations services. Mphasis is one of a number of W&A operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstractNIIT Tech - Next Generation Wealth and Asset Management Operations Services
Nov 07, 2017 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes NIIT Tech’s offerings and capabilities in W&A operations services. NIIT Tech is one of a number of W&A operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstractCGI- Next Generation Wealth and Asset Management Operations Services
Nov 03, 2017 | Vendor Analysis by Andy Efstathiou
This NelsonHall vendor assessment analyzes CGI's offerings and capabilities in Next Generation Wealth and Asset Management Operations Services. [...]view this reportdownload abstractMphasis-Digital Risk - Next Generation Mortgage and Loan BPS
Sep 07, 2017 | Vendor Analysis by Andy Efstathiou
This NelsonHall vendor assessment analyzes Mphasis-Digital Risk's offerings and capabilities in Next Generation Mortgage and Loan BPS. Mphasis-Digital Risk is one of a number of mortgage and loan BPS companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstractGenpact - Next Generation Mortgage and Loan BPS
Sep 06, 2017 | Vendor Analysis by Andy Efstathiou
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Next Generation Mortgage and Loan BPS. Genpact is one of a number of mortgage and loan BPS companies analyzed in NelsonHall’s comprehensive industry analysis programs. [...]view this reportdownload abstract
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Latest blog posts by Andy Efstathiou:
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Genpact’s Agile Approach to Collections to Support Scaling Operations
Jun 12, 2020, by Andy EfstathiouThe past decade since the global financial crisis (GFC) has been good for the lending industry. Loan delinquencies in the U.S. reached their highest level after the GFC in the first quarter of 2010 at 7.4% of commercial bank loan portfolios. Since then, loan delinquencies have fallen t[...]
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Update: How COVID-19 is Impacting the Financial Services Industry
Apr 21, 2020, by Andy EfstathiouThis is an update on my last blog on the impact of COVID-19 on the financial services industry. Since then, I have interviewed many more industry executives both at banks and at operations services vendors. Industry responses are still muted, but clear signs are emerging that bank[...]
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How COVID-19 is Impacting the Financial Services Industry
Mar 19, 2020, by Andy EfstathiouCOVID-19 is impacting banking operations and, as a consequence, related business process services (BPS). Banks are already restructuring operations to address the emerging challenges from COVID-19 (see below for those challenges). The changes are just beginning and will continue to evo[...]
Commented Tracking service articles:
TSYS Awarded API Software Contract by FPS Trust Company for Healthcare Related APIs
Oct 05, 2015 | Contracts by Andy Efstathiou
Jack Henry Announces it is Processing EMV Debit Card Payments for Mastercard and VIsa
Sep 29, 2015 | New Offerings by Andy Efstathiou
Jack Henry Announces Fiscal Q4 2015 Revenues Up 5.9% to $333.7m
Aug 25, 2015 | Financial Results by Andy Efstathiou
Mastercard partners with Axiata to provide International Remittances to Residents in Sri Lanka
Jul 16, 2015 | New Partnerships by Andy Efstathiou
Visa Europe Announces Intention to Sell Remaining 5.3% Stake in Monitise
Jul 08, 2015 | Mergers and Acquisitions by Andy Efstathiou