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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Atos - Next Generation Mortgage and Loan BPS

Vendor Analysis

by Andy Efstathiou

published on Aug 18, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes Atos' offerings and capabilities in Next Generation Mortgage and Loan BPS. Atos is one of a number of mortgage and loan BPS companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Next Generation Mortgage and Loan (M&L) BPS vendor assessment for Atos is a comprehensive assessment of Atos’ next generation M&L BPS offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for M&L BPS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of M&L offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall assessment analyzes Atos’ offerings and capabilities in mortgage and loan BPS. Atos is one of a number of mortgage and loan BPS  companies analyzed in NelsonHall’s comprehensive industry analysis programs.  

Atos was created in 1997 to deliver operations services to the banking industry. It represented the merger of two shared services organizations:  

  • Axime
  • Sligos.

For the first ten years, Atos partnered with large software vendors which delivered standard functionality to process at high volumes, reflecting the demands of tier one banks. Since 2008, financial institutions have been requesting new solutions with innovative functionality. To deliver that functionality, Atos began to partner with emerging technologies vendors (see Delivery section for more detail on products).  

In 2001, Atos entered the M&L BPS business in Spain, with an engagement with Finconsum to deliver collections services for the Spanish market. Since then, the M&L BPS business has grown in Spain and is now expanding into other countries in Europe.   

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