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SYKES- Cognitive CX Services
Jan 10, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
SYKES - Customer Experience Operations Transformation
Jan 05, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
Sykes - Customer Management Services
May 26, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sykes’ offerings and capabilities in customer management services. [...] - view this reportdownload abstract
SYKES - Multi-channel CMS: Delivering Digital Customer Experience
Feb 09, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in Multi-Channel CMS. [...] - view this reportdownload abstract
Sykes - WAHA Services
Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst
Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...] - view this report
Sysomos - Social Media Technology
Jun 06, 2012 | Vendor Analysis by NelsonHall Analyst
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TaskUs - Multi-Channel CMS: Delivering Digital Customer Experience
Dec 19, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TaskUs' offerings and capabilities in Multi-Channel CMS. [...] - view this reportdownload abstract
TCS and Australian BFSI - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and Australian BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase customer loyalty, increase customer service volume and reduce cost. [...] - view this reportdownload abstract
TCS and U.S. Retail Bank - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and U.S. Retail Bank - Transformational CMS" case study is an example of how transformational CMS was used to increase the client's FCR rate and improve CSAT. [...] - view this reportdownload abstract
TCS- Digital CX Services
Aug 31, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Digital CX Services. [...]