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Concentrix - Customer Experience Operations Transformation
Dec 15, 2021 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
Concentrix - Customer Management Services
Mar 17, 2016 | Vendor Analysis by Ivan Kotzev
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation, a $13bn distributor of IT systems, peripherals and system components, software, and complementary products, headquartered in Fremont, California. Concentrix was founded in 1983 in Rochester, New York to provide call center outsourcing, database analysis, and pri [...] - view this reportdownload abstract
Concentrix - Multi-channel CMS: Delivering Digital Customer Experience
Jun 15, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in Multi-channel CMS. [...] - view this reportdownload abstract
Concentrix - Transforming Customer Management Services through Analytics
Oct 04, 2016 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in transforming CMS through analytics. [...] - view this reportdownload abstract
Concentrix + Webhelp - CX Services Transformation
Dec 05, 2023 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Concentrix + Webhelp's offerings and capabilities in CX Services Transformation [...] - view this reportdownload abstract
Conduent - Customer Experience Operations Transformation
Jan 05, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Conduent's offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
Conduent - CX Services Transformation
Dec 07, 2023 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Conduent's offerings and capabilities in CX Services Transformation [...] - view this reportdownload abstract
Conduent (formerly Xerox Services) - Multi-channel CMS: Delivering Digital Customer Experience
Jan 27, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Conduent's (formerly Xerox Services) offerings and capabilities in Multi-Channel CMS. [...] - view this reportdownload abstract
CSS Corp. and International Telco - Transformational CMS
Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "CSS Corp. and International Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost. [...] - view this reportdownload abstract
CSS Corp. and U.S. High-Tech client - Transformational CMS
Oct 22, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "CSS Corp. and U.S. High-Tech client - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...]