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Serco - Multi-Channel CMS
Oct 18, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Serco's offerings and capabilities in regards to multi-channel CMS. Serco Global Services LLC (Serco) is a part of Serco Group PLC. Serco is a publicall held firm headquartered in Hook, North Hampshire in the United Kingdom. [...] - view this reportdownload abstract
Sigma Connected - CX Services Transformation
Dec 18, 2023 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Sigma Connected's offerings and capabilities in CX Services Transformation [...] - view this reportdownload abstract
Sitel - Cognitive CX Services
Dec 09, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in Cognitive CX Services. [...] - view this reportdownload abstract
Sitel - Customer Experience Operations Transformation
Jan 06, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
Sitel - Customer Management Services
Nov 07, 2012 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in Customer Management Services. Sitel is one of a number of Customer Management Services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
Sitel - Multi-Channel CMS
Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst
SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...] - view this reportdownload abstract
Sitel - Multi-channel CMS: Delivering Digital Customer Experience
Apr 25, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel's' offerings and capabilities in Multi-Channel CMS. [...] - view this reportdownload abstract
Sitel - Social Media Services
Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in social media services. Sitel is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this report
Sitel - Social Media Services
Aug 12, 2011 | Vendor Analysis by NelsonHall Analyst
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Sitel - WAHA Services 2014
Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst
Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...]