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Teleperformance - WAHA Services 2014
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...] - view this reportdownload abstract
TeleTech - Customer Management Services
Apr 13, 2016 | Vendor Analysis by Ivan Kotzev
TeleTech Holdings, Inc. (TeleTech) is a public company with headquarters in Englewood, Colorado, U.S. [...] - view this report
TeleTech - Social Media Services
Aug 05, 2011 | Vendor Analysis by NelsonHall Analyst
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TeleTech - WAHA Services
Nov 17, 2011 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes TeleTech's offerings and capabilities in WAHA services. TeleTech is one of a number of WAHA services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...] - view this reportdownload abstract
TELUS International - Customer Experience Operations Transformation
Jan 28, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TELUS International's offerings and capabilities in Customer Experience Operations Transformation [...] - view this reportdownload abstract
Transcom and a European Telco - Transformational CMS
Sep 30, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcom and a European Telco - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while increasing OSAT. [...] - view this reportdownload abstract
Transcom and Australian High-Tech Manufacturer - Transformational CMS
Sep 30, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcom and Australian High-Tech Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while improving CSAT. [...] - view this reportdownload abstract
Transcom - Customer Management Services
Feb 12, 2016 | Vendor Analysis by Ivan Kotzev
Transcom WorldWide AB (Transcom) is a public company which has been listed on NASDAQ OMX Stockholm since 2001. [...] - view this reportdownload abstract
Transcom - CX Services Transformation
Feb 06, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Transcom's offerings and capabilities in CX Services Transformation [...] - view this reportdownload abstract
Transcom - Multi-channel CMS: Delivering Digital Customer Experience
Mar 08, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in Multi-Channel CMS. [...]